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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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14501 results found

  1. Error updating data

    My MTG Arena does not initiate since the last patch before Last Caverns of Ixalan and, for some reason, it loads the "Error Updating Data" screen. I've tryed every single solution avaliable on the internet, but none of them worked. What could it be?

    28 votes

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  2. error updating data

    after the last update on march 5 with the relase of alchemy karlov manor i keep receiveng the message of ''error updating data'' i tried to reestart my internet, didnt work, tried to delete and donwload the game again still didnt worked, and this error keeps ocurring in my mobile as well, please solve this problem as fast as you can.

    41 votes

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  3. experience

    not recieving all the experience and this always happen at the moment of getting gems with the mastery pass, must complete at least 900exp and only get 700exp and this is always not only in this update

    7 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  4. Can no longer play arena after Tuesday’s update on PC or ios

    Can no longer play arena after Tuesday’s update on PC or iOS. Tried unstalling and reinstalling several times. Nothing works. Please help. See uploaded error message

    13 votes

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  5. Error Updating Data on launch

    Getting "Error Updating Data" when attempting to open MTGA. This happens from PC and Android, Wi-fi and mobile data.

    34 votes

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  6. Can not access game on PC it is telling me I have no internet connection but I do!

    I cannot access the game on PC it is telling me I have no internet connection but I do!

    7 votes

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  7. Dopplegang

    GreError. Cast Dopplegang on virtue of strength with a multiple of 4 or higher and it instantly does the error. Especially if I go and copy lands.

    8 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  8. Act on suggestions

    You have at least six suggestions to fix the Koma crashing on iOS. How many do you need?

    9 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  9. can not log in

    after the 03/05/2024 update i can not log in. i have tried multiple platforms, mobile android, windows. same error in all of them

    9 votes

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  10. Error Updating Data PC and Mobile

    After the new update for MKM Alchemy on both my PC and mobile app I get the "Error Updating Data" message when trying to launch Arena. I have uninstalled and reinstalled multiple times (PC and mobile) including manually deleting the files on PC, switched between wifi and cell data and tried multiple different connections (mobile), run corrupt file search/cleanup (PC), and tried installing through Epic Games Launcher (PC) and I have had no luck. MTGA Status page says everything is fine, but I don't know that there is anything else I can do on my end to fix the issue.

    140 votes

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  11. Can't log in since the update on March 5

    Can't log in since the update today (March 5).

    This is very critical for me because if I'm unable to log in, I can't draft the new Alchemy set, spend wildcards to craft cards, buy gems, get my daily wins, or enjoy the new Mideweek Magic event.

    10 votes

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  12. can't access recently played, events or Find Match features. Stuck on "act 1 : Way Lore Event : Mormir" greyed out page

    Can't access recently played, events or Find Match features. Stuck on "act 1 : Way Lore Event : Mormir" greyed out page. Even the "Edit Deck" feature is not responding

    5 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  13. Bug

    When I’m playing and Coma cosmos serpent is played by my opponent the game shuts down on IOS and I can’t just quit or even go to another match for quite a while.

    5 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  14. Missing Schematic Art

    Found the common thread among the missing schematic art bugs.

    Was trying to apply my schematic Platinum Angel art, but couldn't find it. Rummaged through my collection, and basically:

    Schematic art doesn't show up on the alternate art styles ONLY when the card in question has another MTGA printing outside of the Retro Artifacts set. All unique-to-Retro-Artifacts have their schematic art show up and can be selected properly.

    Hope this gets fixed soon. Cheers!

    23 votes

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  15. A unexpected problem occurred (Error code: -1)

    Hi, I'm currently having trouble logging in. I keep getting the message A unexpected problem occurred (Error code: -1) and I am unable to log in. The platform I am using is Windows 11. I am attaching the log file as well. From what I can see, it appears that the error occurs while importing the asset bundle. Please check this out.

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Call a surprise witness cardstyle not given

    Call A Surprise Witness style not awarded from MKM Story Festival

    I was not properly awarded the alternate card style for Call A Surprise Witness from the MKM story decks festival, despite the reward being listed as given out just for entering the festival.

    11 votes

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  17. 13 votes

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  18. Bug: "Festival: Murders at Karlov Manor Story" rewards

    On the new Festival: Murders at Karlov Manor Story rewards , the first reward "call a surprise witness" is not rewarded.

    7 votes

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    0 comments  ·  Events  ·  Admin →
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  19. Client Freezes Paying Delve Costs

    Occasionally while exiling cards from your graveyard to pay for delve costs Arena is unable to process the spell payment and the game begins to time out. The client needs to be restarted in order to continue play by both players or eventually the time extensions run out for one player and they receive a loss. Neither player can take any actions until the client is restarted.

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. iPad Crashing

    Twice now in the same game! Twice! This is not a me problem as your ‘helpful’ email suggested. This is a WotC problem, this is a you problem. There are others reporting it, I’ve already reported it. My iPad is up to date, my internet is solid enough to play online for hours and hours on my Xbox, I restart your game between each and every match just to give myself the best chance of a crash free experience. To no avail, none whatsoever, because today on the very first game (of limited, so it’s costing me money each time…

    5 votes

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