MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Storm-kiln artist bug

    On PC when I am storming off with multiple storm-kiln artists on the board with a storm count of about 15+ and I try to resolve a card with storm it freezes and acts like I have priority as my rope burns down, but I can’t do anything. It then just stays like that my time running out until the attached error message shows up and the result of the game is a draw. This has happened to me at least 4 times today. It has only worked one time because I only had 2 storm-kiln artists on the field…

    1 vote

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  2. 1 vote

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  3. 1 vote

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  4. Black screen freeze

    Its been happening since the new update when I finish a game it goes black and freezes I lose everything

    1 vote

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  5. game crashed after installing update approximately 10:36pm EST

    Game crashed, lost 2 ranks after winning game 1 in BO3 ranked Diamond Tier 2. Was not able to reload game after 3 attempts until finally it opened again and game had timed out.

    1 vote

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  6. Missing Draft Purchase

    Last night, May 5th at around 9 PM Central Time I had purchased a "Premier Draft Strixhaven" and drafted with bots (not a real-time lobby). I played one game with my drafted cards (won) and then stopped playing for the night. Logging on the following day, May 6th at around 9 PM I was prompted for an update. After the update, I did not have a draft in progress, nor any rewards. A refund of sort would be appreciated, and a fix to at least gain rewards from any progress of a "canceled" event. Even though the event is still…

    1 vote

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    0 comments  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  7. Arrester's Zeal copy doesn't provide flying

    Just played a game where copying Arrester's Zeal with Reflective Golem's ability caused the copy to not provide flying despite being cast during my main phase

    1 vote

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  8. selecting not flying card

    Hey there. I've selected a non flying card to attack so that it could return with flying when it went dead..

    Though, I had two of the same cards and selected the non flying one two times to attack so that it could be killed, but instead, the game selected the flying one instead, which almost made me lose the game.

    1 vote

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  9. I keep on being defeated without loosing.

    No timer shows up. Then at end of turn I'm defeated. It happens after I've used time outs but not fully timed out.

    1 vote

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  10. 1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. Draft Rewards

    I started a bot draft but was unable to complete it yesterday. Upon logging in I was unable to enter the draft and received no awards for the ranks completed. Any help is greatly appreciated!

    Android

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. Stone Rain

    Stone Rain not showing up in collection after opening in strixhaven pack

    1 vote

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    0 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  13. Card didn't Resolve properly

    I played Elspeth conquers death. The card did not resolve the first ability of the saga. None of my opp's creatures had hexproof /indestructible and all creatures met the criteria of being 3 mana cost or more

    1 vote

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  14. Bug Concernant une carte

    La carte Aboutissement des études ne fonctionne pas comme elle le devrait.

    Elle dis:

    Exiler les X cartes du dessus de votre bibliothèque. Pour chaque carte de terrain exilée de cette manière, créez un jeton Trésor. Pour chaque carte bleue exilée de cette manière, piochez une carte.Pour chaque carte rouge exilée de cette manière, l'aboutissement des études inflige 1 blessure à chaque adversaire.

    Hors, quand j'ai utilisé cette carte, j'ai payé 8 mana dont 6 pour X. Au lieu d'avoir plusieurs pioche, plusieurs trésors ou plusieurs dégats à infligés, je n'ai eu droit qu'à un seul de chaque effet.

    La…

    1 vote

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    0 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. Game Losses even though I won..

    I have played in a few Magic Arena Sealed events and A couple of times I have received game losses even though I have won the match.. It has happened to me 3 or 4 times so far.. Im wondering whats going on?

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. Would not play my card

    I was playing best of one and I cast a counter spell and it wouldnt did resolve. THe card was stuck hovering and my opponent got to continue you playing and wasnt affected by my counter spell.

    1 vote

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  17. Bontu's Last Reckoning + Sinister Sabotage

    Spett.le assistenza,
    Vorrei segnalarvi alcune problematiche tecniche da me riscontrate in due partite. In quella appena giocata il mio avversario ha giocato Ultimate e pescato due carte x2 turni extra ne ha giocati ben 5 fino a quando non mi ha tolto tutto il punteggio e sicuramente ne avrebbe giocato fino alla sua vittoria. Non ho capito perchè, visto che non riprendeva la carta dal cimitero. Anzi era senza carte. Cmq l'avversario dovrebbe avere un indicatore dove poter leggere e capire quanti turni extra debba giocare perchè cosi' non si capisce nulla e il gioco diventa una pagliacciata se gioca…

    1 vote

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  18. Opponent had more than 4 copies of a card

    Just played a deck that dropped 2 hooded blight fangs, I killed them. Saw them in the grave yard, dropped 2 more. Killed those, then he dropped 2 more all while 4 are sitting in the graveyard...

    1 vote

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  19. crocs

    I play "Crocs inattendus" (french name) and my creature didn't have +1/+1.

    1 vote

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  20. Magma Opus Locks the Game

    1. Steps to Reproduce:
    • Cast Magma Opus on my turn.

    • Target their Scute Swarm, Scute Swarm Token, Typhoid Rat and planeswalker for damage

    • Target planeswalker to tap, and Thornwood Falls to tap.

    1. Platform: PC

    2. Enter the actual results you’re experiencing

    • Unable to distribute damage to selected creatures and planeswalker, there's no counters to distribute

    • Unable to hit submit button.

    • Game froze, timer runs out but doesn't repeat even though I still have 2 rope counters left available to me

    • Must force close the client and restart, client doesn't continue the previous game and goes directly to the home page

    1. Enter the…
    1 vote

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