MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
- ~ No ideas found ~
10210 results found
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Purchase failed due to store error
Purchase gem failed from yesterday due to store error
34 votes -
Unable to Select Card in Premium Draft
I would like to request a refund on my draft due to a bug in the client that caused me to lose out on a key card.
- Give us the steps to reproduce the bug:
- enter premium draft
- select cards normally until pack 1 pick 6
- drag vampire interloper towards my deck, but then put it back
vampire interloper visually disappears and is unable to be selected or dragged into the deck.
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Note which platform you’re using (PC, Mac, Android, or iOS)PC - Version 2021.9.0.3880.888241
Enter the actual results you’re experiencingas a result i was unable to pick up a key card in my draft
Enter the expected results of the featurethe card should not visually disappear and should be selectable
Unabridged Explanation of my experience:
Entered the Innistrad Premium Draft and proceeded to draft normally. I got to pack 1 pick 6 and there were no issues until i picked up the vampire interloper in the pack (click and drag, but not released). I was about to put it into my deck but then I decided to consider my options more carefully. So i put it back (released mouse). The moment i let got the card disappeared as seen in the screenshot, but was still highlighted as the current selection. Startled by the card visually disappearing i clicked on another card to see if it would come back, but it did not. I then tried to select the interloper by clicking the empty space where the card was originally but i was unable to select it again. I then tried to drag the card into my deck as if it were there,but that failed too. The pick ended with me unable to select the Vampire Interloper. The rest of the draft continued without any problems.I would like to request a refund on my draft due to a bug in the client that caused me to lose out on a key card.
- Give us the steps to reproduce the bug:
- enter premium draft
- select cards normally until pack 1 pick 6
- drag vampire interloper towards my deck, but then put it back
vampire interloper visually disappears and is unable to be selected or dragged into the deck.
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Note which platform you’re using (PC, Mac, Android, or iOS)PC - Version 2021.9.0.3880.888241
Enter the actual results you’re experiencingas a result i was unable to pick…
105 votes -
Game is not fun anymore
This game is not fun anymore. I enjoyed it for a while until something happened in these last few months. Everyone plays the exact same decks with the same cards which cost a fortune and are annoying and awful. They basically just stop people from playing anything for enough rounds until they have enough mana to play a wipeout spell. It is extremely frustrating and not at all what this game is supposed to be, or has ever been, paper or otherwise. The new expansions haven't helped. Alchemy hasn't helped. Now Historic is going by the wayside.
If I wanted to play a game of ping pong I'd get a **** ping pong table. Countering and unsummoning and board wiping back and forth is BORING, yet you seem to be creating more and more and cheaper and cheaper cards to do that. Why???
I'm out. I was considering dropping a few dollars to buy some new cards and compete until recently, but this has gotten ridiculous. I don't even want to try to come up with new combos and decks anymore, which has been the GREATEST part of my magic experience for nearly 30 years. Goodbye. I'll spend my time and money elsewhere.
This game is not fun anymore. I enjoyed it for a while until something happened in these last few months. Everyone plays the exact same decks with the same cards which cost a fortune and are annoying and awful. They basically just stop people from playing anything for enough rounds until they have enough mana to play a wipeout spell. It is extremely frustrating and not at all what this game is supposed to be, or has ever been, paper or otherwise. The new expansions haven't helped. Alchemy hasn't helped. Now Historic is going by the wayside.
If I wanted…
33 votes -
Bug: Ranking up not working
I am playing on PC and after winning three battles in "standard ranked" my rank wont go up.
Loading screen appears after battle "waiting for server" and rank progression does not load up.
I closed and started the client again, but did not solve the problem.
Log attached.
72 votes -
unable to login
i can't login to my account. on my pc or android. every time i login it says unable and i can either go to forums, reconnect, or log out. please adcise.
101 votes -
Can't purchase in store.
i have been unable to use the store for a while now, i have Reinstalled the client to know avail. If i can't use the store i can't play
\18 votes -
Players with excessive triggers on the stack will cause the opponent to start using timeouts and eventually lose
Any deck that has an infinite combo that puts triggers on the stack can cause this bug.
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Give us the steps to reproduce the bugCreate an infinite loop of a flavor of your choosing. Scute, Oak... Whatever floats your boat.
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Note which platform you’re using (PC, Mac, Android, or iOS)PC, but this is across all platforms.
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Enter the actual results you’re experiencingAfter opponent puts an absurd number of triggers on the stack, eventually they use all of their timeouts and the game goes into an auto-resolve situation where the game will mandatorily choose a response to occur for each trigger. After the active player uses all of their timeouts, the game assumes the opponent is the active player and the opponent starts using their timeouts since they are not responding even though they may not have a possible play or have passed the turn. Opponent will eventually lose due to 'using' all of their timeouts.
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Enter the expected results of the featureThe active player with all of the triggers on the stack should be the only player to be punished with timeout usage. The opponent who is merely waiting to be passed priority should not use timeouts and should not lose for not responding as they are unable to respond.
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Add any relevant screenshots/videosNothing relevant here. Make your own pictures. This bug has been reported for some time now and seems to be pretty straight-forward.
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If you found a workaround, please add workaround steps.There is no workaround. This is a UI bug, plain and simple. Please either cause the active player with the infinite stacks to time out and lose the game or at the least, time out and finish processing their stack, but don't cause the opponent to lose.
Any deck that has an infinite combo that puts triggers on the stack can cause this bug.
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Give us the steps to reproduce the bugCreate an infinite loop of a flavor of your choosing. Scute, Oak... Whatever floats your boat.
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Note which platform you’re using (PC, Mac, Android, or iOS)PC, but this is across all platforms.
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Enter the actual results you’re experiencingAfter opponent puts an absurd number of triggers on the stack, eventually they use all of their timeouts and the game goes into an auto-resolve situation where the game will mandatorily choose a response to occur…
14 votes -
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Explorer Brawl please
Brawl without all of the digital card nonsense. What a treat that would be.
17 votes -
Permanent Pauper Historic Format!
Many of us look forward to pauper events, but it's never enough. It would be awesome to be able to use our thousands of common wildcards to build pauper decks. Imagine being able to play pauper in free or ranked mode.
58 votes -
Forcing alchemy
Stop putting alchemy as the default for decks and playing. I dont want to play alchemy. I hate it, the implementation is awful and has pushed me to not even want to touch historic.
On top of that I get put into alchemy que accidentally because y'all are trying to force it down our throats by putting it as the default deck building format and default que. I have never once wanted to play alchemy or make a deck for it.
If your going to put that garbage into arena at least stop trying to force me to "try it out".
Im sorry y'all wanted to make more money off of poorly thought out products. Not my fault, get it out of here.
Stop putting alchemy as the default for decks and playing. I dont want to play alchemy. I hate it, the implementation is awful and has pushed me to not even want to touch historic.
On top of that I get put into alchemy que accidentally because y'all are trying to force it down our throats by putting it as the default deck building format and default que. I have never once wanted to play alchemy or make a deck for it.
If your going to put that garbage into arena at least stop trying to force me to "try it…
29 votes -
Scute Swarm triggers skipped my turn on mobile
On mobile so no screenshots but opponent played scute swarm and managed to get 250 tokens out plus ~200 more triggers. Game lagged some while tokens were being generated and the remaining triggers resolved. By the time all triggers were resolved it was my turn and then immediately when to opponent’s turn and attack phase. Never showed a rope for me or my opponent. Game should not penalize me for my opponent creating so many tokens. If the token limit is 250 in game then why do any token-creating triggers need to resolve after the 250 is met? Honestly Scute Swarm probably needs the same ban that Witch’s Familiar got; not due to power level but rather the effect it has and the time it takes on the game.
On mobile so no screenshots but opponent played scute swarm and managed to get 250 tokens out plus ~200 more triggers. Game lagged some while tokens were being generated and the remaining triggers resolved. By the time all triggers were resolved it was my turn and then immediately when to opponent’s turn and attack phase. Never showed a rope for me or my opponent. Game should not penalize me for my opponent creating so many tokens. If the token limit is 250 in game then why do any token-creating triggers need to resolve after the 250 is met? Honestly Scute…
19 votes -
Alchemy makes me quit Arena
I'm a long time magic player and have spent several thousands of dollars on this game but after yesterday's Alchemy announcement I am sorry to say that I am done playing constructed on Arena. You're losing me as a customer.
I don't like the idea of digital cards changing so that they don't match the real world physical cards. This is a cognitive load that is unnecessary. Change the card name to something else if you're planning on rebalancing cards. Paper and the original digital version of the card should be in sync. I'm done with constructed on Arena. I'm not going to play it anymore and I'm not going to buy anything for it anymore. Best of luck. I'm leaving this game.
I'm a long time magic player and have spent several thousands of dollars on this game but after yesterday's Alchemy announcement I am sorry to say that I am done playing constructed on Arena. You're losing me as a customer.
I don't like the idea of digital cards changing so that they don't match the real world physical cards. This is a cognitive load that is unnecessary. Change the card name to something else if you're planning on rebalancing cards. Paper and the original digital version of the card should be in sync. I'm done with constructed on Arena. I'm…
56 votes -
Draft Win Not Counted
Playing in a Premier Draft event, I won a match and it didn't count the win. The Victory screen displayed and the event win counter was still at 1 instead of moving to 2 wins.
Platform: Windows 10
Attaching game log and screenshot.55 votes -
47 votes
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Arena is rigged
I would like to thank the creators of this app/game for making me loathe a game I've loved sonce 1994. It's algorithm is completely rigged. Matches are decided when the game begins and the game ensures that you cannot exceed in enough Matches in a challenge to acquire the appropriate currency to play the challenge again. It will also like to give you matches of no mana or all mana easily at three times the rate this happens in reality to ensure you lose as well. The oddasity of Hasbro actually having ProTour tournaments over this medium is both disgusting and laughable as well. Kudos guys for your short-sighted greed and losing a customer you've had almost 30 years.
I would like to thank the creators of this app/game for making me loathe a game I've loved sonce 1994. It's algorithm is completely rigged. Matches are decided when the game begins and the game ensures that you cannot exceed in enough Matches in a challenge to acquire the appropriate currency to play the challenge again. It will also like to give you matches of no mana or all mana easily at three times the rate this happens in reality to ensure you lose as well. The oddasity of Hasbro actually having ProTour tournaments over this medium is both disgusting…
20 votes -
cant cast instants
When opponent controls and cast your spells you are not given an opportunity to react and cast your own instances to counter. If you have instant in hand you are able to cast the game should always pause to give you the opportunity to cast it.
14 votes -
Brawl and Historic Brawl are broken and noone pays attention
Historic Brawl and Brawl is supposedly a fun format that you get to play your retired cards, but also find home for all this otherwise junk cards that you open in boosters. This is not true, however. Due to the nature of 1v1, rather than multiplayer, everyone plays the most efficient and not the cards "to experiment". Commanders (like Kinnan, Niv-Mizzet) are incredibly OP. The algorithm cares for the commander and not the deck built. Summary, there is no room for casual games, as everyone plays hyper-efficient cards. Getting thoughtseized or duressed turn 1 is bad in constructed, imagine how much worse this becomes in a singleton format. Kinnan decks ramp for 8-10 mana by turn 3-4. Fix the mode - it is no longer fun and I am getting this feedback from pretty much my whole local community.
Historic Brawl and Brawl is supposedly a fun format that you get to play your retired cards, but also find home for all this otherwise junk cards that you open in boosters. This is not true, however. Due to the nature of 1v1, rather than multiplayer, everyone plays the most efficient and not the cards "to experiment". Commanders (like Kinnan, Niv-Mizzet) are incredibly OP. The algorithm cares for the commander and not the deck built. Summary, there is no room for casual games, as everyone plays hyper-efficient cards. Getting thoughtseized or duressed turn 1 is bad in constructed, imagine how…
23 votes -
Mastery pass reward bug
Mastery pass wildcards not received for Mastery Pass levels 85 and 90.
43 votes -
Remove Alchemy from Historic Brawl.
I need you to remove Alchemy cards from Historic Brawl. The format bans sideboard/wishboard/learnboards, yet now we have these Alchemy cards that access cards from "spellbooks" which is the same thing. Spellbooks are outside the game. Bringing cards from outside the game in Brawl is banned. You need to remove the Alchemy cards from the format. It needs to happen immediately. You need to do it. You made a mistake. Fix your mistake.
38 votes -
No Alchemy WHY?
William Gaston
Dec 10, 2021, 11:51 AM PSTAlchemy is a terrible decision, and I hate it beyond words. You just have a major championship in Historic, people get excited about the format then you wreck it by introducing Alchemy cards and changes to nerf or boost cards that affect cards we already spent wildcards on for historic. The Alchemy cards should only be played in Alchemy, I don't think they should exist at all....especially if you want people to be able to go back and forth between MTG arena and paper MTG. I've been playing this game off an on since 1994, and as someone who has a job/family/other responsibilities, I love Arena. I love to play both standard and historic and typically hit mythic each month....but I refuse to play the Alchemy format---and will likely abandon historic because of it. I know you want more money from players, and the ability to adjust cards post-production but this is not the way. I am deeply disappointed with Alchemy, I only hope enough people don't buy Alchemy packs and don't play Alchemy so it dies. I'm complaining in this space because I cannot find the right place to send this. Please pass it on to the correct department.
William Gaston
Dec 10, 2021, 11:51 AM PSTAlchemy is a terrible decision, and I hate it beyond words. You just have a major championship in Historic, people get excited about the format then you wreck it by introducing Alchemy cards and changes to nerf or boost cards that affect cards we already spent wildcards on for historic. The Alchemy cards should only be played in Alchemy, I don't think they should exist at all....especially if you want people to be able to go back and forth between MTG arena and paper MTG. I've been playing this game off an…
60 votes
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