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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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10251 results found

  1. Phelia, Exuberant Shepherd not returning card to battlefield

    When playing against Phelia, Exuberant Shepherd, it exiled my commander but did not return it back to the battlefield under my control at the start of the next end step. Selected the option not to put commander in command zone, and card stayed in exile.

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  2. Opponent conceded, counted as a game loss for me

    I was playing pioneer ranked on mobile, when my opponent conceded, I was awarded a game loss, and lost progress towards my next matchmaking rank.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  3. reach a life total of 50 or greater achievement

    I've not received my achievement even though I have done this multiple times with the WB starter deck. I don't have a screenshot of my life total and I've tried to post this with the log but maybe the log is too big because I get an error when attempting to post.

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  4. 2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  5. Help! none of this makes sense

    Why is Magic Arena like this?

    Why would you use a hidden mmr to match people? It's not realistic at all (see real life magic) the only solution I can come up with is profit… weak.

    Why does everything need to rotate? You can only have 1 type of quick draft etc at a time? why?

    Why can't there ALWAYS be a cube draft option? why does it need to disappear and reappear seemingly at random

    Why is the shuffler so botched and ******? You should put in algorithms to mimic real life shuffling, as NOBODY ON EARTH can truly…

    2 votes

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  6. Crash and match loss

    It happened to me many times in the last weeks, that the game crashes as soon as an opponent is found and the match is ready to be played. Then, if I try and open the game to reconnect, I find a bugged loading frame as in the attached screenshot, and when I finally manage to get back into the game, the match I was about to play is considered as a loss.
    This happened to me with premier draft, ranked and standard event matches.

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  7. Cheaters

    Game crashed in mythic after I cast the winning play an no matter how fast I try to reconnect after the BS freeze the game will not relog until I time out even though it's less then a minute or the time it takes when a salty opponent who is roping.

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  8. Dollmakers shop not triggering

    Dollmakers shop is not tirggering. I have lost so many games after playing Dollmakers shop, attack with a non-doll creature and do not get the trigger! I have lost ranks because of this issue. I need compensation for wasting my time playing a game that I cannot win, because a MYTHIC card that should be powerful does not trigger as it should!

    3 votes

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  9. class enchantment

    Class enchantments and other multileveled enchantments have a black background under the text section, making it impossible to read the effect.

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  10. Marang River Regent crashes Android

    In a single game, my opponent cast Marang River Regent twice; both times, my client froze after starting to bounce two permanents, and crashed. "Fortunately" I was able to open the app again and get back to losing the game, but both times took about 30 seconds between them casting the Regent and me being able to take any actions in the game; I really hope they didn't think I was tilt-quitting or something!

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  11. mythweaver

    Mythweaver Poq plus Ashaya, Soul of the Wild creates an infinite loop wherein the two cards see each other and crashes the game without any interaction from the players

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  12. Option to get priority at normal stops even if I don't have a game action when I have mana

    Currently, the game checks whether or not you have an instant or an activated ability and skips your priority at the normal stop points (opponent playing a spell, new main phase, etc.).

    This means that the opponent can easily tell whether or not you have an instant in hand and can even tell what instant it is based on how much mana you have and when the stops occur.

    Full control is not a solution because adds a massive number of priority steps that don't normally occur even if you have instant speed abilities.

    My proposed solution is an option…

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  13. クイックドラフトで勝利したのに敗北も加算されてしまう

    クイックドラフトで勝利後、勝利のカウンターと同時に敗北も増えてしまう。

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  14. game crashing mid match

    Game has been crashing mid match. issue occurs randomly. at first it was happening after the 1st or 2nd action of the match (playing a land and such). the game would freeze then say it was reconnecting to the server before exiting the match. restarting the client didn't help. after 3 such crashes i used the repair option and it seemed to resolve the bug. not long after, the issue occurred again but much later in the match.

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  15. Set Completionist II achievement not triggering after May 10th update (Reprint Collection Improvements)

    I'm trying to complete Outlaws of Thunder Junction (the standard version; not alchemy), but the achievement won't trigger.

    • In the set collection overview, it shows the set as fully collected (see image)
    • When browsing collection and setting a filter to Collected 1x, 2x, 3x it shows Terror of the Peaks (see image)
    • Typing set:OTJ q<4 yields the same result
    • Opening a Mythic Booster gives me 40 gems (shame about the 1,300 gold, but wanted to be thorough)

    I own 1 copy of TotP from M21 and 3 from OTJ. With the recent update, that now counts as 4 of either…

    12 votes

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  16. Splash portal an Etali from Etali draw gave the Etali to opposing player.

    I played an Etali, it drew a splash portal which I used on Etali and somehow it returned to the board not in my control but in opponent control.

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  17. kicked out of games constantly, fix your dam servers

    kicked out of games constantly, fix your dam servers

    2 votes

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  18. Use realistic Shuffler that actually mimics human shuffling methods. not a soul on earth can truly randomize their deck.

    Like the title says, upgrade the software to more realistically mimic REAL LIFE MAGIC.
    it's pretty simple really, no human on earth can "true randomize" their deck, so why is it used on MTGA?
    Also it's pretty scummy that you guys punish players for not being new.

    Say you're new to magic= 6x jump in tokens and a quick draft token
    Say you're a loyal customer that knows how to play magic= Nothing at all.

    Why does everything need to rotate also? is there a decent reason we can't ALWAYS have a cube draft?

    3 votes

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  19. Triggered Abilities are misleadingly displayed on Android

    If you trigger two or more Triggered Abilities at the same time on Android, the ability that triggers LAST is shown at the front. On Windows, the ability that triggers FIRST is shown at the front.
    To reproduce this, you just have to trigger two abilities at the same time. I expected that this behaves the same on all platforms and that the ability, which triggers first, is on top (like on top of a stack).

    2 votes

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  20. WIll wizards ever fix this rigged garbage?

    I have asked this question before and there is never a response. Will wizards ever actually address the fact that standard gameplay feels rigged, no matter what deck you use or what strategies you attempt, there is always a perfect counter deck that you get placed against, especially if you win one game, and then it seems that you will get put against a deck that has 250 cards that curves out perfectly while you go dry and get mana screwed. WTF is going on with this game and its algorithm that wotc cant seem to get it in a…

    5 votes

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    3 comments  ·  Gameplay  ·  Admin →
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