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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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10237 results found

  1. Server connection

    In the middle of games, there will be a loading icon that says "connecting to server." My Internet connection isn't the problem, I always have 150 megabytes in download, and 100 megabytes of upload speeds. I'm also using a brand new Motorola Power 5g 2024, more than capable of playing this game. FIX YOUR SERVERS!

    5 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  2. Premier Draft extra loss bug.

    While playing a premier draft, I got to 3 wins and 2 losses. An opponent conceded and then in the middle of my next game I was kicked from the game and given my third loss.

    5 votes

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  3. Game exits to home screen

    Starting a few weeks ago, I've been experiencing game crashes on mobile (Android), but the app doesn't actually crash, I just get booted to the Arena home screen. If I start a new game, I can search and enter a new game. But if I exit the app and reopen it, I'll return to the game I was playing.

    This probably is debilitating and I can't play until it's fixed.

    5 votes

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  4. Unable to reconnect to game

    On mobile I was disconnected and unable to reconnect to my game until the game was closed and I was issued a loss

    5 votes

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  5. Receiving gems for packs when rares are still available (Pioneer Masters)

    I am receiving the 20-Gem card for having collected all the rares when there are 6 that I have not collected any of:

    Hallowed Moonlight
    Part the Waterveil
    Dark Petition
    Radiant Flames
    Rakdos's Return
    Unexpected Results

    All 6 show on the Card Image Gallery as being available in MTG Arena Store Packs.

    I initially received 5 of the 20-Gem cards since I was opening 10 packs at a time. I didn't think I had collected everything, so I tested it again by opening only 1. I used the "Repair Game File" function and tried once more with a single pack,…

    5 votes

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  6. Outpost siege copy missing prompt

    When trying to make a copy of Outpost Siege the option to pick "Khans" or "Dragons" does not display correctly and instead show two options "Missing prompt 927521" and "Missing prompt 927522." Selecting an option appears to work correctly but it is difficult to know which option the user is supposed to select.

    5 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  7. Heliod, Sun Crowned is crashing my game.

    Whenever I cast Heliod, Sun Crowned it crashes my game as it enters the field. This also happens when my opponent will play Heliod.

    5 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. The Color challenge bugs

    Color challenge has a bug when playing with blue deck against the white one, when I've used Unsummon at start rounds the Ajani bot keeps enchanting positively my creatures, easing the game.

    5 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  9. Screaming Nemesis bug

    Another instance of post dealing damage to an opponent with Screaming Nemesis... Opponent had a Shelodred in play, drew a card and still gained life... Please fix this "bug"

    5 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  10. Excessive Triggers' Timer

    Why is my timer going down while I can't take any actions while my opponent's triggers are resolving? Seems like that should be something done on his timer, and only his timer. Force his concession or a tie if you must, but this is dumb and has been a problem for way too long now

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  11. Hare Apparent

    Bug with the tokens created from Hare Apparent kept their summoning sickness and I couldn't use them to block or attack. Had 2 roaming thrones and 1 Hare Apparent had Offspring 1. Seemed to glitch and instant 30 tokens.

    5 votes

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  12. プレミアムドラフト 勝利後に敗北扱い

    プレミアドラフトで勝利したのに敗北した扱いになっている。
    1勝2敗で迎えた4戦目、対戦相手が投了し、勝利と表示されたあと2勝になっていたが同時に3敗になりゲームを続けられなくなった。

    ver.2024.43.10.7194.1104357

    5 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  13. Removed from Match mid-game, resulting in loss

    Today I entered a draft on windows client through steam. After playing one match without issue, my game began acting up. Mid-way through my second match, I was returned to the main menu and exited from the match. My client did not crash and no attempt was made by the client to reestablish connection with the match. The result of the match was a loss. The loss was inputted immediately upon being removed from the match. For all intensive purposes, the client acted as if I conceded the match. I attempted to hit the play button to reconnect to the…

    5 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  14. Can't manually assign combat damage

    I was playing against a Clavileno. I attacked with a 7/7 (that I really needed to attack with, for trigger reasons) and they blocked with 3 creatures affected by his ability. I wanted to assign all combat damage to one of them, because if they made 3 tokens I would have lost the game. The game REFUSED to let me change the damage assignment, just the order, and when I looked around online in the limited time I had, I couldn't find anything. I again looked around after losing the game only to find like 5 different sources telling to…

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  15. Matchmaker is broken still even after 5 years

    18 out of the last 20 games played were against decks with 100 cards or more, out of these decks 12 of them curved out perfectly and got their combo before a 60 card deck that has a much higher win rate, that is so obviously broken its pathetic. The two decks that were 60 cards were both mono red also with the perfect draw. The state of this game is so bad at this point there is no reason to play, back to playing other games to come back with the next set release to see if hasbro has…

    5 votes

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  16. in-game match log

    I really don't like using product suggestion for this, but whatever...

    We need an in-game match log that we can access during the match. It is not always obvious what has done what and being able to see the log without a 3rd party tool would be much appreciated.

    5 votes

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  17. Stop the ******* cheating.

    Your game is unplayable fix this *. The cheating is out of control. You want people to like playing then be like chess and allow players to access the logs and see everything that transpired during the match including the draw and deck layout. Its **** unreal that you do not do this, the fact that yall can't be transparent says everything I need to know about this *. Its a * show if yall can't be transparent about this *. And for ** sake post the cheaters real names so everyone can know if…

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  18. Bloodletter of Aclazontz & Grievous Wound infinite combo

    Turn 5 infinite combo. Bloodletter of Aclazontz has too many insta-kill combos to allow it to remain in standard.

    The combination of Grievous Wound and Bloodletter of Aclazontz creates an infinite damage loop. This happens because each instance of damage causes the opponent to lose life, which then triggers additional damage from Bloodletter of Aclazontz, leading to more life loss, and so on.

    As others have requested, please ban Aclazontz.

    5 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  19. Every single game played is garbage, wizards has scammed their entire community with this game and should be boycotted.

    People should stop playing this game and stop supporting anything to do with wizards of the coast or Hasbro, they are completely scamming their entire player base with every new release and every single format currently, the code for this game is garbage and is setting players up and deciding outcomes of games before the games are even started, delete this trash and stay far far away from this scamming level BS.

    5 votes

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  20. IPv6 not supported

    Magic the Gathering Arena fails to connect to servers when a network supports IPv6. Disabling IPv6 on my machine allows me to connect; however, in the year 2024, you should have servers that support IPv6.

    5 votes

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