MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3195 results found
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network error unable to join event after draft
Drafted a deck in quick draft, played one match and am now getting a network error when trying to play my second. I visited the website and it says all systems operational
PC
7 votes -
Can't log in authentication failed
Game keeps saying that servers aren't responding authentication failed 3/27/26 on android. Cleared data, restarted phone, and uninstalled and reinstalled. Restarting after each action.
7 votes -
Authentication failure: timeout for Arena on iOS
The Arena app for iOS keeps saying “unable to login” due to an authentication error, “Timeout” for my account. I was playing normally this morning when the app went dark after my match, and kept showing this error message. I reset, logged out and back in, and then later reinstalled the app, but the same error keeps happening. The app will appear as a black screen for a few seconds, then display the error message, and when trying to “reconnect” (the middle button on the display), the screen goes black and features three empty buttons. I don’t have the app…
7 votes -
application can't be opened Error -50 (mac M1)
Cant open/login to the game. Tried between 15:00-15:35 GMT+1. Server status for Mac is "Operational".
7 votes -
Unable to loggin
During the 3rd pack of the draft, the server crashed and wouldn't let me log back in, always showing a loading error message followed by a black screen.
I conclude that the draft has already finished and I haven't been able to pick a single card from pack 3, and I still can't log back in.It's worth noting that I have a stable internet connection with no signs of interruption, and other errors of this type have occurred throughout the week, affecting other drafts I did previously. Will there be any kind of compensation for this type of error?
7 votes -
Login Disabled Again
The authentication problem was once resolved, but now it’s back after a ranked match. I guess the main cause of the problem has not been resolved. I play on iOS. Done everything recommended on the trouble shooting page.
7 votes -
System failing to authenticate my account or connect to the server so I can play
I played last night and when I woke up this morning it was buggy and not allowing me to enter the game so I closed the game and verified it and now it's not able to authenticate my account at all.
7 votes -
Rewards missing
SInce today, ven if a play a lot of games, progression on missions, pass and daily victory is not working. I suspect the configuration assistance (don't know if this this the real translate in english) that happen when I launch the game. It wa the first time I saw it today. This bug happen on my PC. Thanks for your understanding
7 votes -
Quest not advancing
I have a quest to cast green and black spells. No matter how many I cast the quest is still showing 0 of 20.
7 votes -
クエスト
スタンダードをプレイ中、クエストが達成できない
クエスト内容・土地を25枚プレイする
土地を何枚プレイしてもカウントが0/25のままである7 votes -
Magic Arena, can't log in
after my last match today i simply wasn't able to connect to the game again, i get "Unable to login authentication failed for ********: Timeout"i tried reinstalling the game and some other trobuble shooting but nothing seems to work
7 votes -
Android Mobile Client Freezing
Since the TMNT update on my Android mobile client, the game has become very unstable. It freezes mid game, typically every 2-4 games, leading to me being unable to take any game actions, and eventually timing out. The only fix is a full client restart. If I manage to get back in to the game in time to keep playing, the loading screen text will be nonsensical, and the background board in game will be a messed up checkered pattern. In this current state, the game on mobile is essentially unplayable. I have attached some screenshots showing the various stages…
7 votes -
Game freezes on iPad after latest update
After latest game update on newest iPad and iOS - game randomly freezes making you think the opponent is stalling but it’s actually me that has stalled and only able to regain gameplay after restarting several times during a game. Unplayable on iPad after this last update 2026.57.0.4042.1241037. Works fine on windows pc… but I play on my iPad
7 votes -
Game Freezes
Whenever a Token Creature dies; the game freezes. Every single time this happens. MAJOR BUG FLAW!
7 votes -
Game freezes constantly on android now
Game freezes up seemingly for no reason constantly now despite me repairing game files twice. Here they are supposed to be resolving their own trigger, and i have no mana and no ability to interact but it states its waiting for me to do something even though i can do absolutely nothing and it then times me out for inactivity.
7 votes -
Games freeze after update 02/24/2026
Hello,
I am reporting a persistent game freeze (soft-lock) occurring on my Poco X6 5G (Android/HyperOS) since the latest update. The game completely freezes whenever I or my opponent activate an artifact or certain spells.
Although the screen freezes, the turn timer continues to run in the background, leading to unfair losses in both Ranked and Play queues. This makes the game unplayable on this device.
I have already attempted the following troubleshooting steps without success:
Performed a clean re-installation of the app.
Cleared the Android System WebView cache and updated it.
Used Xiaomi's Game Turbo to optimize performance and…7 votes -
My actuons freeze during combat
My game keeps freezing during combat. It doesn't resolve anything. I can't act. I can't pass the turn or priority. I time out and lose the game.
Still movement from the familiars on screen. I just can't do anything.7 votes -
Game Freezing when Tokens Removed
On the android system any effect that removes tokens from play, including sacrifice, death, and exile, cause the game display to freeze up.
7 votes -
Stuck and timing out during win
2nd time this week since the update i was about to win and could not do anything. It went straight to timing out.
7 votes -
7 votes
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