MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3193 results found
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Incorrect mastery pass rewards
Received wrong packs from mastery pass level 4, got 3 EoE pack instead of lorwyn ones.
8 votes -
Sparky
Just get rid of sparky. It's not a hard app to use. My 5 year old figured it out. Sparky is annoying and there is no way to shut off her voice yelling at me every time I open the app or leave a game. I'll try and log in once a week until she's gone.
8 votes -
lorwyn jump in Manabase
I joined the Midweek Jump-In for Lorwyn and the deck I built with the Elementals RU package and the Vivid(WRG) package, and it gave me an impossible manabase. 4 plains and not a single card requires W for anything, and 3 forests when a third of the deck needs them.
8 votes -
Tend the sprig not working with changeling
Tend the sprig says that after you get the land if you have 7 lands and/or a treefolk you get a token. I had a changeling in play (so I had a treefolk) but I did not get the 3/4 token. If I needed to have the 7 lands in play for the treefolk token to be awarded the "or" should not be in the text
8 votes -
Deck Type List Blocked in Deck Details
When viewing the deck details, if you click to change the deck type, the drop down menu is appearing behind the panel below it making it impossible to choose a new deck type.
8 votes -
Unable to update deck type Standard/historic/timeless
after copying an existing deck, I am unable to change the deck format to build it with the desired card lists available to different battle types
8 votes -
What the heck is going on tonight?
Basically, when I try to load into a game I either get a long queue or I can’t take any action. Thanks for the help
8 votes -
Matches are starting in a stuck state.
PvP matches are not starting correctly.
Game loads battlefield but does not proceed to mulligan or turn priority.
This happens on PC and mobile.
Matches vs bot work normally.
Opponent timer runs out and nothing happens.8 votes -
Omniscience games don’t start
Games load in and don’t get past opening hand. Game crashes out and reloads in main screen
8 votes -
Cards not dealing at start of new game
Bug report for December 28th, 2025, 4:25pm, Central time. I've dropped into a number of games today where there's either an extended attempt to connect with the other player or the game loads but the cards are never dealt. Eventually I get a timeout timer that drops to nothing but remains without giving me a strike. When checking the status of the decks for each player, all values are at 999 (see attached image).
8 votes -
Talk to us!
Why are the game not working, and why are no Wizard people responding!? There are plenty of reports, fix your **** game and let us know that you are working on it... I demand some refund, throughout the last year or so i have had many games end in loss due to these kinds of shutdowns where the system is not working, but Wizards of the coast is not acknowledging the problemts...
buuuuuuuh8 votes -
Softlocked as soon as match starts
Unable to progress the game from start of match. Timer runs out on mulligan timer without ever showing cards, cannot concede. Version 2025.54.0.10689.1214342
8 votes -
Deck details/ change name issue
When deck building if I select deck details I’m unable to return to deck building as it won’t allow me to select the back button and instead selects the change name option and forces me to exit deck building every time
8 votes -
Midweek Magic: Brawl Builder Challenge says to use "Commander from the latest set" but only accepts FIN commanders
Midweek Magic: Brawl Builder Challenge says to use "Commander from the latest set" but only accepts FIN commanders.
I have a deck created with a commander from the latest set (TLA) but it is shown as invalid. Instead the event accepts only decks with FIN commanders.8 votes -
Tutorial wisp keep popping up on my Home Screen
The tutorial wisp keeps on popping up every time I enter the Home Screen. Ever after completing all of my quest, it still says that I have a quest to complete. It is really annoying and is driving me insane!!! Why is there no option to turn it off!
8 votes -
Sparky is Back and Wont Go Away
Updated game client and now sparky is back...tells me every day that I have a quest, and if I complete it, I'll get a reward.
8 votes -
Tutorial
The option to turn off the tutorial is missing or been removed. Or there’s a glitch in which the blue little fairy has been reactivated with no tutorial decks remaining, as I have completed it all.
In essence I don’t want to hear it every time I exit a match to complete a quest that’s not even their or on my home screen as I’m sure that in its self is a glitch…
8 votes -
main screen bug, What an adventure
every time the main screen loads I get the "what an adventure! You're well on your way to becoming a planeswalker" etc etc tutorial audio. every time. whether I'm first logging in, returning after a game, or just changing tabs it always plays. It happens on both steam and android
Link to a steam clip: https://cdn.steamusercontent.com/ugc/17268070601879394824/7C097FFE08F9DBFBCBD977B9B61C56643E0AE449/
8 votes -
Gem Store
SavageScotsman#40914
I went to purchase the £44.99 which i believe is 9200 gems. It came up with the error...
"Error: you already own this item"
"Store Error: Store purchase failed duplicate transaction"
It only happens with this gem pack.
I am using android mobile and android tablet. Both Samsung. I have tried:-restarting game.
-restarting phone.
-uninstalling game app.On both devices.
I already reported this to customer service who told me to post here.
8 votes -
enlightened tutor
My Historic Brawl deck is invalid because the Mirage printing of Enlightened Tutor was silently removed.
7 votes
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