MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10223 results found
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Game Crashes during match
game crashes when looking for an opponent during Premiere draft. attempts to restart the program and re-access match in progress does not work. program initializes, finds match in progress, attempts to load game, hangs up and crashes. results in a time out of the match and a match loss. once match is over i am able to relaunch the client without crashing
30 votes -
Stuck on Retrieving Asset Manifest screen
Stuck on Retrieving Asset Manifest screen
Tried uninstalling/reinstalling. Playing on Pixel 4A. Never encountered this before but it seems many others have on Macs.- Start game
- Android - Pixel 4A phone
- Stuck on the initial "Retrieving Asset Manifest" screen for a very long time until it says "Error Updating Data, Please check your connection and try again". ( I was able to download other things with this same connection, on the same device)
- Should not be stuck on this screen.
- Screenshot attached
- Unplugged my router and modem, then plugged them back in. After Reconnecting, was able to get past the…
30 votes -
Alchemy decks are invalid in Bot Match
New Alchemy deck with new Omnath and Goldspan. Go to a bot match to try it out, deck is invalid. Mouse over deck, says "invalid cards: 0"
Unable to play the deck against Sparky.30 votes -
Couldn't cast "Reject" instant spell
I wasn't able to cast instant spell "Reject" twice during my opponent's turn, although I had mana for it.
The card wasn't even highlighted, very strange.
30 votes -
Game Time Out with Triggers on Stack
Scute Swarm with Ancient Greenwarden. Opponent playing Protector's Shield. Over 500 ETB effects on stack resulted in time out timer running out without option to continue effecting gameplay, and forced a forfeit.
Please remove timer countdown while effects are resolving on the stack.
30 votes -
3-5 player multiplayer
I have many friends who play Arena, but a main issue is that we cannot all play together. I understand it is a huge undertaking, but adding in 3 -5 player multiplayer would really help many of us players who can't always travel to our friends' places far away to play Magic with them. Heck, adding 4 player multiplayer would be amazing, or even 3.
30 votes -
Game Timer Bug
Game Timer Freeze
so my oponent was losing the game i was going to do the final blow and then he just stoped to play and let the timer go downat one point the timer have go to Zero and he did not lose a timer counter and the timer stoped and stay there for infinit time.... forcing me to drop the game and give a free win to my oponent
it about time you hire a real programer
30 votes -
Better Bot Matches
Has anyone considered being able to select different levels of difficulty for Bot Matches. For example, one option would be for players to be able to select a level of difficulty up to the current level they have attained (e.g. Silver, Gold, etc.)
When experimenting with different decks and card combinations against the Bot, playing an opponent at a similar level would give a better indication of what is likely to be competitive against real opponents.31 votes -
Sound not working
I have been playing arena on iOS since lunch without issue but just yesterday my sound completely stopped working in the app and I have no idea why. I have restarted my phone and I have read that others who have had this same issue have had little to no luck even when deleting And reinstalling the app. I tend to rely on the sound for certain cues so this is essentially unplayable for me now. I will try reinstalling the app but if that does not work what is the next step?? It is not my phone because my…
30 votes -
vault progress
After opening about 15 packs, found My vault progress isn't progressing. Can you please fix it. Thanks.
30 votes -
Crash during draft
Crash During Quick Draft Game, causing game loss: Some kind of disconnect happened during the second last game of a Quick Draft event, with the app crashing multiple times after failing to reconnect.
Am currently unable to reconnect as well, after having completed the last game of the draft event (a played through loss) and closing the app and attempting to reconnect.
30 votes -
Opponent segregation makes this a very unenjoyable game. Program chooses opponents based on decks used. Needs to be random.
The deck I use determines the deck I will face. This is unrealistic. Opponent selection should be either entirely random or by deck ranking based on performance. As things are, a deck becomes boring because it faces ONLY the same type of deck over and over again. A few decks fall into the program's algorithm for multiple deck types and that is more enjoyable, but it only makes the opponent selection algorithm obvious. MGTA needs to be more like MTG real-time in opponent selection - random or by deck ranking.
30 votes -
Avatar Jump In Decks
Jump in deck loaded the lands for my second pack, not cards. I used 2 jump-in tokens, and both of them spit out decks similar to the picture below.
29 votes -
Achievement "Death by Vanilla" bugged
Hello, I just played a game (Historic) where I cast more than 5 creatures, all of them without any abilities, and won - but still did not get the Death by Vanilla achievement. I have read on Reddit that other people had the same issue.
29 votes -
Mistrise Village not programmed correctly
Mistrise Village makes a spell already on the stack uncounterable. This is not what the card does!
29 votes -
Foundations Decks have missing cards
I just updated the game today and got the New Player Decks on my Inbox, but I didn't get all the copies of the cards on the decks and as such some have missing cards. For example the Path of Power deck is missing Temple of Abandon
29 votes -
Shuffle Algorithm is ****!!!
There is a 99.205% probability that I should draw 1 of 4 cards in the first 41 draws. I did not draw 1 of my 4 cards.
WTF?!! This is INSANE!!! Your "Shuffle Algorithm" is absolute *! Why rig the game? I just want a fair platform to play MTG, but you've created some absurd manipulation.
There is so much feedback concerning the "shuffle" and you don't do anything. Whatever's good for business I guess. Shame on you!
The game would be exponentially more FUN! if you had a basic- random shuffle algorithm.
Do the right thing and fix…29 votes -
Can't Purchase Gems in Steam Version of Game
I recently switched to the Steam Version of the game so that updates would be managed by the steam client. Since doing so, however, I am no longer able to purchase gems.
I have already confirmed that the Steam In-Game Overlay is enabled both in the Steam General settings and for Magic Arena specifically. My steam wallet has a payment method linked as well.
After clicking the price on the "Confirm Purchase" screen, the screen returns back to the store, and nothing else happens. There are no errors, or any feedback given. I have attached my log, which seems to…
29 votes -
Game freeze during quick draft
The game freeze during quick draft and I can't concede. I had to quite mtga. This make me lost the game and the draft
29 votes -
Bought Mythic Pack, got a Rare wildcard
I purchased a new SNC mythic pack using 1300 gold, when I opened it, I got a rare wildcard. That doesn't seem right to me. I figure it is a bug, but if this is how it can work, you should fix it. Worse case you should get a mythic WC.
29 votes
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