MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3205 results found
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Game loads to black screen after update
Game loads to black screen after 2-17-26 update. Unplayable.
5 votes -
5 votes
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Game Freezes
After downloading the additional stuff (as usual on wednesday morning) I bolted up the game. I joined Midweek Magic - Historic Pauper and wanted to select my deck. The game freezes as soon as the loading icon appears. I also tried starting a ranked game and there it froze on the VS screen.
I play on Android5 votes -
"retrieving asset manifest" at initial loading screen then goes to "error updating Data: please check your connection and try again"
"retrieving asset manifest" at initial loading screen then goes to "error updating Data: please check your connection and try again"
5 votes -
Can't remove obnoxious tutorial faerie
Recently re awakened the annoying little tutorial faerie after having played without it's presence for months. Now it pops up and annoys me every time I go to switch decks or edit my decks and no matter what I do it won't go away! I've gone to settings, I've replayed the tutorial and hit skip tutorial, I've gone to account preferences and looked but can find no way of turning it off and it's really starting to grind on me to the point that I'm shouting at my phone for it to STFU and go away! Please for the love…
5 votes -
Bloom Tender is a mythic but needs an rare wildcard to craft :/
To craft an Bloom Tender u need a Rare Wildcard even tough it´s a Mythic - this cant be right :P
cheers and ty
5 votes -
The opponent stacked a massive number of triggers. Their turn timer ran out before the stack finished resolving, but the system incorrectly
The opponent stacked a massive number of triggers. Their turn timer ran out before the stack finished resolving, but the system incorrectly flagged ME for timing out and handed me a loss
5 votes -
Unable to change deck format
- Change existing deck format from Standard to On the Edge
- PC and iOS
- Change existing deck format from Standard to On the Edge. And then, it can not be changed the format.
- Bug fix immediately
- Refer attached file
- Nothing
5 votes -
bug on selected deck type page, change type menu drop down
theres as bug in the drop down menu on the page where you change the type of deck, once a deck type is already selected, the drop down menu where the deck format is, once you select the menu to change the type of deck, the options to be selected are all in behind another post un seeable and un selectable ... it wasnt always there so im assuming its in a update...
5 votes -
Cannot purchase rare wildcards
For a month I have been unable to purchase rare wildcards from the store. It states that I already purchased the item and "store purchase failed duplicate transaction "
5 votes -
Cannot purchase rare wildcards
For a month now I have been unable to purchase rare wildcards. It says "you already purchased this item" and after you exit out, duplicate transaction
5 votes -
Mastery Pass reward bug
Mastery Pass Reward Bug: Level 4 of Lorwin Eclipsed Mastery gives me 1 Lorwin Booster and 3 Edge of Eternities boosters instead of 4 Lorwin Boosters. I would appreciate a refund.
5 votes -
mastery gave the wrong packs
Level 4 of the lorwyn mastery pass gave me 3 edge of eternity packs not the displayed lorwyn packs. Would like my lorwyn packs or a refund for mastery pass, did not purchase mastery pass for packs from old sets.
5 votes -
feedback loop detection requested
There are certain combinations of cards that keep triggering eachother creating feedback loops.
one of these is bloodthirsty conquerer with starscape cleric and enduring tenacety.I lose one life, therefore he gains a life, and when he gains a life i lose a life.
it will do 1 dmg pokes untill you are dead and there is no way out of it.It would be welcome to have some kind of limit to these kind of loops. Perhaps a limit to the amount of times a loop can happen? of tweek certain cards that are "always" involved in these kind…
5 votes -
Jump In! Screwed up mana bases, misleading color pack choices
Jump In! continues to show packs that are say, Blue + Black, only for it to be mono Blue with one or two split-cost cards and then shove a bunch of Swamp into the mana base. This is entirely misleading and completely messes up the mana base, making the play experience miserable at times. Screenshot included for the Midweek Magic Lorwyn Jump In; this is not the first time I've run into this problem. However here I chose what was advertised as UB and the second pack advertised as UW, only to end up with basically an Azorius UW deck…
5 votes -
jump in lands
The Midweek Magic Jump in! Event has a "4 color" Vivid pack that's monogreen but gives you Islands and Mountains
5 votes -
Eclipsed Realms bug
Arena did not allow me to use my Eclipsed Realms naming Elementals to pay to transform Eirdu, Carrier of Dawn during my sealed event
5 votes -
companion pet not showing
pets not showing.
my pets are not apearing since last patch
5 votes -
change decks format type on mtg arena
I cant change the format of a deck. The options dont get displayed when you click. Its like they get displayed behind the window below where you see amount of creature spells, non creature spells, etc.
5 votes -
Black screen when opening arena
MTG arena does not launch on both PC and android. The servers are up and so is my internet. When i open the application I just get a black screen
5 votes
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