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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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24674 results found

  1. Search for Azcanta bug

    Two times tonight I have been in a winning position and during opps turn for an unexplained reason when I activate Search for Azcanta I immediately lose the game. There was nothing on the board in either case that should cause this and I had 30+ life . It is obviously a bug so check it out.

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  2. Triome art style bugged

    I bought the art style for the tromes, however, whenever I play them, they only show as regular art style, I tried to enable the art style but nothing happen. In my deck it shows as alternate art but not in the game.

    My gem purchase goes to the drain. Please fix it.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  3. BO1でのランクの相違

    現在ダイヤモンド帯でBO1をプレイしているのですが
    今日だけで2回
    ミシックの方(しかも#ナンバー入り1桁や2桁の方)と当たっています
    仕様ですか?
    だとすればランク帯を分ける意味がないのではないでしょうか

    4 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  4. Hire some actual programmers who know what to do.

    Can you all finally hire somebody who can actually fix the memory leak problems in both online MTG games.

    4 votes

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  5. match contre Jace beleren dans les défi couleurs

    Après que Jace Beleren utilise son lynx de gel, la carte reste figer a droite, l'effet ne s'active pas, et je ne peux plus rien faire pour ce match, on ne peut plus rien faire, à part une chose, quitter le match

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  6. Dropped connection during Premier Draft

    During my game in premier draft, my opponent disconnected and the game died, resulting in him losing the game and 1500 gems.

    Please refund my 1500 gem entry fee for this event.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  7. Bundles Disappeared From Store After Purchase

    I purchased the Adventure Bundle from the store with Gems, which worked fine, but when I returned to the store to purchase one of the other bundles with gold (the bundle with Narset and two other Planeswalkers) the bundles are seemingly missing. The bundle layout of the store completely changed and I'm unable to find or purchase the one I wanted anympore.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  8. Rule inconsistencies

    So, there are 2 rule inconsistencies I’ve found while playing that don’t work during the game. First, if a creature with deathtouch has a spell that makes it fight another creature, deathtouch does not apply since the wording of fighting is “they deal damage equal to their power to each other”. Deathtouch only applies to combat damage. Second, if I enchant a creature with white auras and then give it protection from white AFTER the auras are already on, the creature does not lose the auras already attached to them. Both of these have happened to me in game and…

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. Mulligan smoothing does not properly account for 'X' CMC cards

    I'm aware that Arena has a 'smoothing' algorithm designed to reduce the chance of mulligans by giving players a better chance to have a starting hand containing the nearest number of lands to their CMC, but I've noticed that this doesn't properly account for 'X' CMC cards.

    I've been playing a simic ramp deck at my local game store for quite some time now and had been having no problems with starting hands (I'd mulligan in around half of the games I played, rarely more than once, but that seemed fairly normal), but when I replicated the deck on arena…

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  10. Mac client is horrifically bad.

    Crashes on startup, crashes before a match, crashes again before the same match, crashes again before that same match again. That was in draft, by the way. Crashed after that game, too. Crashes in the morning, crashes in the evening, crashes at supper time. Go to an Oprah show? You get a crash! Take it in the car? You're totaled! Want to watch a movie from 2004? You get an academy award winning Crash! Going to a wedding? Crashed. I might actually hate this more than Dave Matthew's "Crash Into me". UFO in 1947? You crash in Roswell.

    Oh, and…

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  11. network connection

    I completed the player draft portion of my event and now when I click play to play my first game I get a "Network Error" "Unable to join event. Try again later."

    4 votes

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    0 comments  ·  Events  ·  Admin →
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  12. No puedo jugar casi ninguna partida el juego se tilda y luego se sale

    Luego de actualizar me sucede, en cualquier momento asi porque si la aplicacion se tilda y se sale.

    4 votes

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  13. 4 votes

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  14. 4 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  15. Game auto-targets wrong creature

    opponent had a heliod (2/5 devotion) and the orator. i cast one of the spells that banish a creature (wanting to hit heliod) but since he wasn't a creature at the time, the game auto-targetted the orator (which i did not want to waste the spell on) instead of giving me an arrow, which would let me realize my mistake and cancel.

    i think it's a recent change. furthermore i think it affected sparky too - i know, no one cares about her but a game needs a bot. when i went to try a brand new deck against her,…

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Comprei um booster de "Dominaçao" e as cartas não foram para meu inventario.

    Utilizei Golds para comprar um deck de Dominação e as cartas não foram adicionadas a minha coleção. Elas Sumiram! Como resolver?

    4 votes

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    3 comments  ·  Store  ·  Admin →
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  17. Deck List causing client to stall

    I have been using a specific standard deck for over a month. In the past couple days, when I try to view the deck list and sideboard for changes, the game freezes on the 'Waiting for Server' screen.

    All other decks are loading fine. However, it's critical that my only competitive deck list is accessible and editable. Strangely, I'm still able to play with it.

    I've tried copying the decklist and changing the name, however any attempt to load any iteration of the same decklist will freeze the game.

    I'm using the Mac client, loaded through Epic Games.

    3 votes

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  18. Deck Edit Bug

    when i press the deck edit button to edit a specific deck, the state is still communicating with the server and u cannot edit the deck.
    i'm playing with a version of the iOS smartphone app and even uninstalled and reinstalled the app, but the situation remained the same. I would like you to respond as soon as possible.

    3 votes

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  19. 3 votes

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  20. Matchmaking is really fun

    I'm playing the new artifact deck that has the "Simulacrum Synthesizer" card in diamond. Obviously a deck full of artifacts with which many players reach mythic easily in record time because it is an extremely good deck currently.
    I protect these artifacts from cards like "farewell or Brotherhood's End" with counters although it is not always possible.
    Curiously, they only match me against cards like "Karn's Sylex" well into the curve to ***** me and clearly not go up in the ranking since I have no response from artifacts on the sideboard. The algorithm knows how to harm me, it…

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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