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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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10513 results found

  1. MTGA Freezing then Crashing on Mac (Sonoma 14.6.1) after large 9/12 Update

    Successfully updated via Epic store on 9/12 and ever since Client will open but will subsequently freeze and/or crash before entering a queue.

    Uninstalling and reinstalling has not helped and MacOS is fully updated Sonoma 14.6.1

    13 votes

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  2. 2000 gold not received Duskmourn

    Just completed the tier of the battlepass that gives 2k gold and I'm still sitting on 1600 from my quests. Relogged, restarted, revalidated files, still no reward. Android arena app

    14 votes

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    0 comments  ·  Store  ·  Admin →
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  3. The Russian language has disappeared from the game

    The Russian language has disappeared from the game. Please return

    19 votes

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  4. Cannot Sideboard in best of 3

    During Best of 3 games on the client, the sideboard is shown but cards cannot be added to your deck on the PC client of the game. This is just a general best of 3 game, and cannot be fixed by closing and reopening the game

    17 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  5. Claim button not working

    After a match, where I would claim my prizes, the claim page shows no prize, and pushing the button does nothing. I am still able to open the friends list and rotate the screen, so the app is not frozen, i just can’t proceed by pushing the claim button. The only way to proceed is to close and restart the app. I am on an iPhone SE 2.

    15 votes

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  6. Grenzo, Crooked Jailer and Emrakul, the Promised End not interacting properly. Soft lock!

    While controlling my opponent's turn with the trigger from Emrakul, the Promised End, I cast a Grenzo, Crooked Jailer that was in their hand. The enters trigger from Grenzo went on the stack targeting me, however, I could not control the trigger despite controlling their turn. This locked me out of game actions until I timed out.

    32 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  7. Duskmourn release crashing Arena

    This enormous 9 GB update is crashing my computer. I had to restart it 3 times, and by the end, the whole program was glitching out. Uninstalling and redownloading Arena didn't help. Do you people not test these releases with an average computer?

    13 votes

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  8. Eerie (doesn't) Ultimatum

    Greetings. Since last update, my beloved deck is ruined by Eerie Ultimatum allowing me to bring back 2 random lands instead of "all permanent cards with different names". Hope in a fix asap, thank you.

    14 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. Blinkmoth Nexus is no longer legal in Historic or Historic Brawl.

    Blinkmoth Nexus is no longer legal in Historic or Historic Brawl.

    15 votes

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  10. Not gaining mastery xp

    Since 8/21 not been able to gain mastery xp for wins or daily quest, been playing for the mastery pass, which I bought, so this really sucks.

    18 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  11. Duskmourne Alchemy Event Bug at 11/06

    Since 11/05/2024 the alchemy event (Bo1) is giving OTJ Alchemy packs as reward instead of Duskmourne ones.
    For me, are already 3 events that I recieve the wrong rewards.

    10 votes

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    2 comments  ·  Events  ·  Admin →
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  12. Mutate bug

    I tried to mutate onto my own creature, and an opponent cast invert polarity, and they got heads. But instead of them choosing the order in which the got mutated on-top of they stole my creature and the effects.

    2 votes

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  13. Mastery pass

    I don't get rewards from mastery pass. I payed for this. Pls solve quick or refund!

    13 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  14. BUG: Mac Client only works in Full Screen mode after KTK update

    If you launch the Mac client in windowed mode (i.e., not in Full Screen mode), you cannot click on anything. Nor can you easily quit the game! (You have to force quit it, e.g., via the Activity Monitor app.)

    The solution is to delete your preferences so that the MTGA client will open in Full Screen mode by default.

    To delete your preferences, open a terminal -- the Terminal app will suffice -- and execute the following commands.

    $ cd ~/Library/Preferences
    $ rm com.wizards.mtga.plist

    You'll have to log back in and reset your client preferences to taste. Just don't uncheck…

    74 votes

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  15. Didn't get gems for mastery reward

    I didn't get gems for mastery pass on level 37 Duskmourn. MTGA PC version

    13 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Duskmourn mastery pass not giving rewards when purchased after the preorder

    Purchased mastery pass after the preorder period. Gave me the rewards owed up to current level and since that point I have not received any mastery rewards.

    13 votes

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  17. Jace Reawakened Ultimate

    Jace Reawakened last ability seem to not be working properly.

    For Jace using his -6 ability, it states until end of turn cast spells will be copied, but as of recently it only seems to work for the first spell and then any spells cast after the first don't get copied.

    Also Tamiyo
    These planeswalkers were both working as intended up until yesterday. as (8/20/24 with the update), they don't seem to be working correctly.

    14 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  18. MTGA.exe is not responding

    The game opens normally, but when I hover over the daily missions or enter the deck builder, the game crashes and the message appears:

    MTGA.exe is not responding

    I tried deleting the game and reinstalling it in several ways, but I didn't get any results.
    I've also updated my drivers and tried the solutions mentioned in the known issues.

    16 votes

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  19. Tender Wildguide unable to activate at Instant Speed

    7/30/2024 10:40am PDT on PC
    Tender Wildguide and its offspring both tap for mana or to add counters, but cannot do so at instant speed. Auto-passes through castable spells and gives no option to respond with either of their abilities when priority is passed.

    22 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. Tender Wildguide unable to use effects

    So I didn't really have the opportunity to explore with it because I was on draft, but it seems that occasionally Tender Wildguide is unable to use its own abilities? I've casted it three times with offspring, and twice it was unable to use either of its tap abilities though it could still attack. The offspring could still use its effects, though. Kind of frustrating because it actually cost me a game.

    22 votes

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    0 comments  ·  Gameplay  ·  Admin →
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