MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2415 results found
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Cannot edit decks
Every time I try to edit a deck the system freezes up and will not allow me to edit any of my decks. I can still create new decks, I just cannot edit pre-existing decks.
39 votes -
Can't side out my card in BO3 game
I can't side out my card when i use my side, Just can side in but can't side out the card and for that i lose ranked game because my deck Is forced to contain 68 card... Fix fast because i'm in top 250 and not want to lose ladder for your bug
46 votes -
Error packs won't open
I was given 10 packs as a mythic reward for an error in giving the rewards last season. The packs don't open, I can't tell what cards came out. I press them, I don't see an animation but the wild rare/mythic roulette increased, and the packs disappeared.
31 votes -
jump into Marvel
Hello,
I would like to report a bug in MTGA Jump into Marvel. I cannot select the second game pack.38 votes -
mystical tutor deleted
After I installed the new arena update, I tried to edit my show and tell deck for timeless. When I entered to edit, a message pop up in my screen saying I have illegal cards for the format (timeless) and this cards has beeen automatically deleted. Searching on the deck, I noticed my mystical tutors (mirage edition -old frame) has been deleted. (Image 1)
There is some kind of bug, because when I tried to search on my collection (only searching on owned cards), in the search appeared a mystical tutor version I didn’t own (image 2)
If you need…46 votes -
My rank and rewards aren't progressing no matter how many matches I play and have a sparky rank of 0 even though I am mythic ranked
My rank and rewards aren't progressing no matter how many matches I play and have a sparky rank of 0 even though I am mythic ranked in standard ranked play I'm playing on android os.
52 votes -
Transmogrant Crown bugged
Transmogrant crown is completely bugged. Screen is uninteractable when this displays. I can choose between B and 2, but I can't select yes. Quitting the game and starting again did not remove the prompt. Timing out let go away and skipped my turn. Trying to use it again made the same bug happen again. I had to concede to get rid of it.
38 votes -
Unable to rejoin the Phantom Premier Draft Magic: The Gathering Foundations Event: Network Error: Unable to join event: Please try again lat
Unable to rejoin the Phantom Premier Draft Magic: The Gathering Foundations Event: Network Error: Unable to join event: Please try again later
26 votes -
Jump-In Marvel
Jump Into Marvel Issue: I paid 1000 gold coins and chose two packets,Battalion and Agents of SHIELD. . Coming back to play I am given the button to choose packets and brings me to another screen where Iron Man is pre-selected and the confirm button does not work. See screenshot and log. Currently unable to use the Jump Into Marvel Event.
30 votes -
Marvel Achievement Cards not showing in collection
As the title says, none of the 4x cards from the Marvel Achievements are showing in my collection.
20 votes -
Jump in event failure
I am trying to play the Marvel Jump In event and it let me go in and pick the 2 halves of the deck and then kicked me out to the home screen. Every time I try and go back to the event it is just stuck as seen in the screen shot attached. It also doesn't let me change picks or drop the event. It is just stuck. Please help.
27 votes -
Error with June season rewards
I got hit by the rank reset bug at the beginning of the june season. Today I got a message in arena that I would get the full mythic rewards because of this. I clicked the claim button. 10 generic packs appeared (they were blue with a white arena logo but no set branding) and when I went to the packs tab of arena I clicked open 10 and a blank dialog box with one button labeled "OK" appeared. I clicked on OK and then I have no packs.
I am hoping that you can resend those rewards. It was…
24 votes -
Quest counters not updating
My quest counters are not updating. I logged out and in, restarted the game, repaired the games files and still not updating.
43 votes -
Product suggestion
Thank you for the Historic Pauper Metagame Challenge, it made me install MTG Arena again, and enjoy playing some Magic! Because of that my suggestion is simple, bring Historic Pauper as its own constructed ranked format, do it the same way as you did ranked brawl or even quicker.
Thank you!
25 votes -
Companion Brawl deck- Companion disappearing
Created a Historic Brawl deck with a legal companion. Started a Direct Challenge/Friendly Brawl. Both players’ decks are automatically converted to ‘Friendly Brawl Rebalanced,’ and the companion no longer appears in-game.
24 votes -
Jump into Marvel Super Heroes event stops after two wins
Just here to report a day one event bug:
After two wins, the "Jump into Marvel Super Heroes" event is only allowing new buy-in, not continued play, even though the event description states "Keep playing until you reach 3 match losses". See screenshot.
23 votes -
Avengers Assemble achievements, card rewards not happening.
Have completed spectacular 1 and 2, God of thunder, daring operative, and brutal brawler in the Avengers Assemble achievements but have received none of the card rewards each one of these says I should get. Needs fixing as I would really like some of these cards.
20 votes -
Marvel Jump-In Unable to select Second Pack
After selecting my second pack in the Marvel Jump-In Event, I was booted to the home screen. Going back into Jump-In, I can return to the area to select my packs, but only the first pack I picked is displayed, with no options for a second pack. I attempted to repair game files to see if that might fix the issue, but, unfortunately, no dice.
20 votes -
Companion can't play in Brawl.
In Brawl, I can't play with Companion.
The Companion is not in starting companion, and it is not in the library.22 votes -
unable to login
The screen shows “Unable to login”"Authentication failed for Shen.CJ: Time out "
36 votes
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