MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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78 results found
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Error Updating Data - game not launching since 19 August 2025 update
Since the most recent update on 19 August 2025, I have not been able to launch the game. The application gets stuck at initial load up with an error message "Error Updating Data: Please check your connection and try again". I am using Mac. I would appreciate a quick fix as I am paying for a Mastery pass.
2 votes -
A screen with nothing
I was playng draft 2 picks and the PC (Windows) lost conection. So, I restart and came back to the play with 1 more time counter, but there is nothing on the screen, just the time bar. So I lost without can do nothing. If you can replace my 7500 gold to play another I will appreciate a lot, thanks
2 votes -
quick draft aetherdrift 10.06.2025
I was playing the Aetherdrift Quick Draft on June 10th, 2025, around 11:00 PM, and at some point I lost connection and was kicked out of the draft. Later, it counted as a loss, which was very frustrating. This kind of issue rarely happens, and my internet connection was stable throughout.
I would really appreciate it if you could compensate me for this incident. Thank you!
2 votes -
Premier EoE Draft
Was in the middle of an EoE Premier Draft (spent 10,000 coins) fresh in the release when Arena bugged and kicked me out of the draft. When I came back that same day, none of the events were visible. The next day, the rest of my cards were drafted for me (in five colors, no less) so I had to resign. Would appreciate a refund in coins/gems/draft token.
Thank you!
2 votes -
Not able to add/change cosmetics/card styles during limited deckbuilding.
For some time now, I have not been able to add or change any cosmetics or card styles other than default ones during deckbuilding in specifically limited events. Unfortunately limited events are the only serious focus for me when it comes to Magic the Gathering. It is not a bug that affects gameplay at all, but its come to the point that I'd appreciate having this bug fixed so I can enjoy cosmetics/card styles again during gameplay.
3 votes -
Reward Restructuring Request: Unlocking Sealed Format Accessibility
There exists a significant disparity in reward structures between Draft and Sealed events. When accounting for entry fees, Sealed formats yield approximately 400 gems lower expected value (EV) than Draft formats at equivalent win rates. To illustrate: with a 5,000 gem bankroll, players can typically engage in only 3-4 Sealed runs versus 7-8 Draft sessions - effectively halving gameplay opportunities.
While we appreciate the design intent to encourage format freedom, the current EV imbalance creates economic barriers that may deter players from exploring Sealed formats despite genuine interest. Would your team consider rebalancing Sealed event rewards to enhance format accessibility?
2 votes -
Dear Wizards of the Coast Team, My name is Matthew R. Hannon, and I want to begin by thanking you for creating and continuing to nurture on
Dear Wizards of the Coast Team,
My name is Matthew R. Hannon, and I want to begin by thanking you for creating and continuing to nurture one of the greatest games ever made. Magic: The Gathering has been a meaningful part of my life across multiple decades, and I wanted to share a bit of my story along with a humble request.
I first started playing Magic just before the release of Ice Age and continued through Exodus (roughly 1994–1998). Like many players, I eventually drifted away from the game for a time—about 23 years in my case. In 2021,…
1 vote -
russian or Ukrainian language
Hello! We had russian language in MTGA before the russian invasion to Ukraine, it was okey for me. Im from Ukraine and I wonder will we have russian or Ukrainian localisation soon? I appreciate your politics against russian invasion but huge companies always forget about Ukrainians in their Ukraine's supporting. Understand me please, your supporting makes Ukrainians only worse and we have to use English in your games and this makes UX unplayable for us. English isnt our native language and its very hard to orient in lots of cards and their texts. I hope on your understanding and care…
2 votes -
isolation
Dear MTG Arena Support Team,
I am writing to report an issue with the card "Isolieren" (M19). I suspect there is a translation error in the German card text.
The card text displayed on the German version of the card (and on the provided image) states that it exiles a permanent with mana value "1 or more". However, in game, the card only allows me to target permanents with mana value "1".
This discrepancy significantly impacted my decision to craft this card using a wildcard, as its in-game functionality deviates from the displayed text.
I would greatly appreciate it if…
2 votes -
Server disconnect and immediate reconnect resulted in recorded loss in Quick Draft Tarkir: Dragonstorm
Short version: Sudden ten second disconnect and reconnect resulted in recorded loss in a game I was about to win, making me suspect possible hack. Log attached.
Long version for trouble shoot: I was playing Quick Draft Tarkir: Dragonstorm and won my first game. Then in the second game, I was clearly winning when the server disconnected briefly. The disconnect only about five seconds total, but when it reconnected, I was back in the Quick Draft lobby. I immediately hit the play button to try to reenter the game, but as I did I noticed I had a loss recorded…
2 votes -
Fix the problem with the crashing
Subject: Follow-up: Crash Log Assistance & Urgent Need for App Stability (MTG Arena)
To Whom It May Concern at Wizards of the Coast/MTG Arena Support,
I am writing to follow up on the ongoing, critical issue of the Magic: The Gathering Arena application crashing repeatedly.
While I appreciate any effort to resolve this, the request for crash logs or other diagnostic information is currently useless to me. I have not been given clear, simple instructions on how to locate, collect, or send this information. If you require this data, please provide a clear, step-by-step guide for non-technical users.
My primary…2 votes -
Quick Draft not detected
Hello! I'm a very new player, so apologies in advance if this is a known issue/something that will fix itself eventually/not the right place to report it/etc, but I have been having some issues with these beginner quest things that new players get, indicated in the main menu by a blue diamond icon. When you click this icon, it's supposed to take you to the event where you're supposed to complete the quest or otherwise progress it. A week ago from now, one of these beginner quests showed up and told me to "Complete 3 Quick Draft matches". It was…
2 votes -
Use entire catalog of cards in bot matches
I appreciate being able to build a decklist using cards that aren't in my personal collection from the archive, and being able to save and build the deck card by card is a nice thing to have, but being unable to playtest the deck until it is done can be a huge waste of time and resources (namely wild cards, which are hard enough to come by as a free to play player) if the deck turns out to not be that great.
Being able to playtest a deck vs a bot, or even in Direct Challenge scenarios against friends,…
2 votes -
Ban Wash Away
Hi content team! I really appreciate the recent Historic Brawl bans, I appreciate the attention to the format and the resulting quality increase.
However, there's one more card that I think would do a world of good to ban. Wash Away makes for a miserable play experience, bringing fear and anger into the hearts of any who would cast their commander.
Counterspells are an important part of the game, but this one being geared toward countering commanders for a trivial cost in a format where casting your commander is a huge part of the game is terrible.
Thanks!
1 vote -
relax
Living in Australia, I appreciate how modern technology helps make casino gaming easier and more accessible. With rocketplay online casino, I was able to play anytime, anywhere - the app is lightweight, intuitive, and works reliably even with a weak internet connection.
1 vote -
Zodiark
In a limited game, my opponent put a stun counter on Zodiark and this failed trying to untap and lose the stun counter. Resulting in me slowly falling behind and losing the game.
I would appreciate if you could fix the bug and compensate me for the loss.1 vote -
Locked out of limited
In a recent FF premium draft, I reached 7 wins, then was essentially locked out of the event. The ‘claim’ button changed to a ‘home’ button, so I can’t claim, play or resign, meaning that I can’t play premium draft anymore. Would really appreciate a fix.
1 vote -
Unusable draft cards..
I currently finished a round of Chromatic Cube draft, when in the deck building stage I cannot use any of the tri-lands I drafted because I do not have the cosmetic and I am forced to purchase in order to use . A refund of the entry fee would be appreciated as those cards were pivotal to my deck.
1 vote -
Wildcard Refund
While crafting some budget cards (spending only commom and uncommom wilcards) for MWM Event today, the game mistakenly used 1 rare wildcard. I am sure that the deck didn't have any rares besides the ones I already had.
In that sense, could you please refund this 1 rare wildcard on my account? I Would really appreciate it.
Thank you in advance.
Best regards,
Henrique Manhães
1 vote -
Bring back Final Fantasy Avatars with December 5th Drop.
I missed out on the avatars was really looking forward to the Sephiroth avatar. Bring them back for the December FF bundle drop please! I've been super busy and unable to play due to work and school haven't been paying much attention. I have almost every Sephiroth card from Magic The Gathering PSA 10. I would really appreciate another chance at those avatars.
1 vote
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