MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
- ~ No ideas found ~
10199 results found
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Stalling People
There are a few people who are not that good, but stall whenever they lose, so they do not have it count as a loss. The first time I encountered one, I waited 50 minutes until it timed out (I got up and did things while I waited, I wasn't just sitting there.) I found yet another stalling person. It is obnoxious. Please stop this kind of extreme stalling! Thanks!
18 votes -
Ultra wide resolution needs to be supported in 2021
Hi,
It is about time 21:9 resolutions are supoorted, there are many players using this type of monitors and having 2 big bars on the sides is not a good option.23 votes -
Something is wrong with your shuffling system
- To recreate bug play on my account, I get absolutely ****** with my starting hands in draft I feel 85% of the time.
- Mac
- I always have to mulligan (~90% of time). I either draw 1/2 lands, no lands, or all lands. While my opponents mulligan ~30% of the time, meaning they get hands they are more comfortable with, way more often. Now if I stick with the 1/2 lands then I either get stuck only drawing lands or get stuck only drawing spells (~60% of time). My decks all have game suggested amount of lands/spells.
- I don't expect a good hand all the time, but the amount I'm actually getting bad hands is way too high, there is absolutely no way my luck is just that bad compared to others, in whats suppose to be randomized for both sides.
- I don't know if tech has access to game records, but feel free to look back at any of my games.
- My workaround is to stop playing this game, because too often I am just getting bad luck
- To recreate bug play on my account, I get absolutely ****** with my starting hands in draft I feel 85% of the time.
- Mac
- I always have to mulligan (~90% of time). I either draw 1/2 lands, no lands, or all lands. While my opponents mulligan ~30% of the time, meaning they get hands they are more comfortable with, way more often. Now if I stick with the 1/2 lands then I either get stuck only drawing lands or get stuck only drawing spells (~60% of time). My decks all have game suggested amount of lands/spells.
- I don't expect a…
18 votes -
A Bug where cards bought in 'daily deal' disappear
If I buy a card in the 'daily deal', the card I bought disappears and I can't find it. (Windows PC platform)
14 votes -
*** - Unable to Login - Timeout and Attach Failed to Drop Other Attach - ***
Before I uninstalling MtG: Arena, I couldn't open Shop or Mastery due to "Crashing with a Unity Window (red exclamation point)". I uninstall MtG: Arena and re-installing it back. Now, I can't login with either timeout or "Failed to Drop Other Attach" error. What to do?
14 votes -
HAND SMOOTHING
i AM SO TIRED OF YOUHAND SMOOTHING GARBAGE. i DON'T WANT IT AND WOULD LIKE TO NOT HAVE TO USE IT. IT IS TOTAL GARBAGE AND DOES NOT WORK. LAST SEVERAL GAMES I HAVE HAD TO MULLIGAN BECAUSE OF WHAT HAND SMOOTHIG IS SUPPOSED TO PREVENT. ONCE CAN UNDERSTAND BUT I HAVE A REAL VERSION OF MY DECK AND IT NEVER BEHAVES THE SAME WAY AS ON HERE. I FEEL IT IS WRONG THAT YOU FORCE US TO USE AN ALGORITHIM YOU BUILT FOR BEGINNERS, I AM NOT A BEGINNER AND I HATE CHEATING. GIVE ME THE OPTION TO USE IT OR NOT BUT DON'T FORCE IT. IF IT REALLY IS A BUFF THEN THERE SHOULD BE NO POBLEM WITH ME TURNING IT OFF AND TAKING MY CHANCES WITH A TRUE RANDOM SHUFFLE AND DRAW ND NOT THE THIS PREDESTINED ****. BEST CASE YOUR SYSTEM IS GLITCHING, WORST CASE IS YOU ARE MODIFING WIN RATES. BUT EITHER WAY IT DOE NOT DO WHAT YOU CLAIM IT'S SUPPOSED TO SO JUST GET RID OF IT OR LET THOSE OF US TURN IT OFF. I USED TO PAY INTO YOUR GAME BUT I CAN'T BRING MYSELF TO MAKE A PURCHASE WITH SUCH A FLAWED AND BROKEN SYSEM
i AM SO TIRED OF YOUHAND SMOOTHING GARBAGE. i DON'T WANT IT AND WOULD LIKE TO NOT HAVE TO USE IT. IT IS TOTAL GARBAGE AND DOES NOT WORK. LAST SEVERAL GAMES I HAVE HAD TO MULLIGAN BECAUSE OF WHAT HAND SMOOTHIG IS SUPPOSED TO PREVENT. ONCE CAN UNDERSTAND BUT I HAVE A REAL VERSION OF MY DECK AND IT NEVER BEHAVES THE SAME WAY AS ON HERE. I FEEL IT IS WRONG THAT YOU FORCE US TO USE AN ALGORITHIM YOU BUILT FOR BEGINNERS, I AM NOT A BEGINNER AND I HATE CHEATING. GIVE ME THE OPTION TO USE…
9 votes -
Unable to sideboard or rejoin game
I tried to concede from game 1 from the Std Metagame Challenge, and when I tried to click settings I missed and closed the window, closing the client. When I reloaded the client, the game was still active and so I conceded the game as normal. However, I was unable to see my deck (only my sideboard), or confirm any deck configuration, instead seeing the screen as shown in my file. I couldn't rejoin the game after multiple attempts, and could only concede from the settings.
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379 votes -
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Loading initial scene
Game won't load past "loading initial scene" tried reinstalling and restarting computer still doesn't work.
13 votes -
Infinite Loop
An opponent had a marauding raptor on the field and then played polyraptor. This cause an infinite loop that caused me to time out because priority was always passed to me. A player shouldn't be able to abuse the rope system to win.
28 votes -
Opponent Did Not Lose With Negative Health
I was playing in the ranked ranks and I came across an opponent who did not lose the game after the hit points were below 0, he continued playing as if nothing had happened.
65 votes -
matchmaking
i'm really sorry about that but magic sucks.
the matchmaking is something really idiot ... if you play a certain type of deck you will fight against the same fricking deck .. i mean controll stupid deck .
do something about it .. do it randomly ... because i can't believe that the people just play those ****** deck41 votes -
Matchmaking
After winning a match to move me from Silver 1 to Gold 4 my next opponent was the #11 overall ranked player in Mythic. After reaching out to customer support they assured me that the matchmaking had been "tested extensively", "working as intended", and was "a level playing field". This appears to be none of those things and should be addressed.
28 votes -
not gaining rank
Not gaining rank and losing rank when winning! Please fix and replace rank!
143 votes -
Skipped past second main phase in draft
In two consecutive games now, the client has skipped directly to the end phase when I pass priority at the beginning of my opponent's combat and they don't attack. In at least one of the games, this directly led to me losing as it didn't give me an opportunity to interact before a critical trigger went on to the stack.
10 votes -
Android app crashing
Since the recent Android OS update the app constantly crashes. I have uninstalled and downloaded again but the issue remains.
It gets unplayable because you need wins to progress but it keeps throwing me out of games and giving me losses
49 votes -
Deck strength matchmaking in historic brawl
The deck strength matchmaking is super messed up in the permanent brawl queue. Before the last patch it was working great and I generally got matched based on power level, now I just get matched vs fully tricked out decks with s tier commanders like golos no matter what power level the deck I choose is. If you don't factor the commander and deck strength back in I am just going to quit historic brawl.
13 votes -
Graphical Error Spontaneous Resizing of Game Window in Fullscreen
Spontaneous Resizing of Client Window in Fullscreen Mode
when playing the game occasional the game will freeze/ experience a lag spike before resizing the game window. objects in the window remain full sized and crowd the screen. a workaround for this is to open the graphics menu which causes the graphics to reset to normal however the game will continue to lag and even repeat the action sometimes crashing or forcing me out of the game as the round timer timeouts before the lag stops or graphics are displayed properly again.16 votes -
rigged
seriously fix this ******** rigged game you fucken greedy *** *****!
38 votes -
timer active while triggers resolve
To reproduce: put lots of triggers onto the stack, eg by playing a Scute Swarm deck, do so while the timeout cord is showing to see full effect
Results (on PC): My timer keeps running while the triggers resolve, if it runs out, I automatically pass to combat/the turn/etc when all triggers have resolved.
Expected results: my timer does not countdown while triggers are resolving because I am unable to take any actions.
EDIT: this is much less of an issue on my new computer, as triggers resolve much faster than they did on my old laptop.41 votes -
aquired cards from packs not showing up in my collection
I have cards not showing up in my collection that I aquired from opening packs. My most recent is Doom Blade.
27 votes
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