MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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540 results found
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Bug Report: Clicking store, packs, decks, and other things cause program to freeze or crash.
Using PC/Windows 10. When selecting store, packs, or decks, or attempting to play certain games, game either freezes with "waiting for the server" and frozen ring or blank screen, or game crashes.
30 votes -
Crash on Android
Since the update of July 24th 2025, when playing creatures with hyperspace or while conceding, losing, winning a game. The app crashes.
This cost me an entry fee for a quick draft.....1 vote -
Aetherdrift Chimil Quick Draft crash / disappearance
I paid the entrance fee, and a few picks into it the draft stopped working. I went back to the home screen to try to go back in but the entire event disappeared.
7 votes -
Crashing on entering match
I just experienced a bug, which caused the game to crash and quit, right upon entering a limited match.
I am on a Mac, running MacOS Catalina. It was a Phyrexia Premier Draft.It seemed like the game had matched me with an opponent, and right as the match was about to load, the game crashed and quit.
This happened twice in a row, IE I reopened the game and it immediately went to a matchmaking/loading screen, and then just as the match was about to start it crashed and exited again.
I did not reopen the game…10 votes -
Game keeps crashing.
Game continually crashing. Missing or blank pet locations causes game to crash as well, Currently though **** game has crashed 4 times on me.
3 votes -
Crash after trying to claim rewards on android
After I finish a match and click on claim, the game crashes. This happens with the daily rewards aswell as the midweek magic rewards. My expected results: the game not crashing. This bug occured on android.
4 votes -
Freeze and crash of the game following update on june 3
Following today's (June 3) update the game freezes and crashes when I try to access the store or join an event. This is on a mobile phone using Android 13.
8 votes -
Game freez/ Crash "MTGA:exe does not respond"
The game crashes regularly. First the screen freezes and after that I get the error message: "MTGA.exe is not responding" after the first occurrence in a session it seems to happen more often. Reconnection is possible, but sometimes it crashes again even in loading mode, as in the screenshot shown. I've had the problem for about a year. Reinstalling the game didn't work. I've lost quite a few drafts due to the error tmeouts.
4 votes -
Entire 3.83 GB game download REQUIRED after crash.
Whenever the game crashes on my iPad it logs me out and requires the entire game to be downloaded again.
So annoying when you are in the middle of a limited game.
Before the latest upgrade if it crashed, you would only need to restart the app and wait for it to detect you are waiting and put you into the game you were playing, with minimal issues.
Is there anything I can do to avoid this issue?
5 votes -
Constellation game crash bug
The game crashes when constellation triggers resolve.
1 vote -
Black Screen, Game Crash,
When I attempt to open the game, the screen goes black. Sometimes a cannot connect to server error occurs. I am on a Mac M1. The bug is somewhere in the AKsoundengine. This is a new bug for me. It has been happening for weeks now.
3 votes -
Game crashes when starting a match randomly
Since the most recent update, when I try to enter a match, it will randomly crash once an opponent is found on the loading screen and when I completely close the app, if I’m still in the same match the crash happened on, it will crash continually until the match has timed out. I’m usually watching a video in the background and it messes with the audio creating a buzzing noise when it crashes and closes the app.
I am on iOS 18 for iPad and iphone and this happens frequently though not in all matches.4 votes -
Game Crash on Matchmaking
Bug:
Was queing for Standard Ranked and got booted from game client on PC (Windows through MTG Arena Client). Upon re-entry was booted immediately back into matchmaking with attached image appearing before matchmaking ends and boots back out. Has happened 4+ times in a row, just happened today on April 5th 2025.
3 votes -
Game Crashes on mobile
I've had 4 games crash in 3 hours. The games never crashed right away and it wasn't every game. The would crash on turn five or later. Games 1 & 2. The opponent played a 2nd enchantment. It crashed. Game 3. The opponent played a creature. It crashed. After that I restarted my phone. Game 4. I played a creature. It crashed.
After each crash. I would load up the game It goes back to the game. it says "Ready". game crashes.
Before this last update. If the game crashed. I could get…
4 votes -
Crash on uncounterable spells
The android app crashes when uncounterable spells are cast s22 phone.
1 vote -
Game crash teferi hero of dominaria
Game crashed when teferi hero of dominaria is cast.
On mobile android. Has happened 2twice2 votes -
MTGA Crash
Sometimes when I start the game it freezes from the begginig, sometime I get to play a match but the it suddenly freezes. On other occasions, if I move the cursos above the daily quests it also freezes. In short, I can play MTGA Arena on my PC.
Windows 11 pro
intel core i5, 9500 3.00 ghz
32 gb ram
500 gb ssd2 votes -
arena crash during draft
My arena client crashed during a premier draft and i was unable to finsih the game giving me a loss
1 vote -
Frequent crashing
Frequent crashes since EOE update, game will randomly crash while I am playing(generally at critical moments) and when I reload it doesn't always register that I was just in a game (reloaded and then pressed play to let it get me in)
4 votes -
Enter the battlefield crash
My client is crashing whenever an ability is triggered by something entering the battlefield in game. This has caused me to time out, miss turns and lose games
1 vote
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