MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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177 results found
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token
Since the most recent update, numerous bugs that completely halt game progression have been widely reported on social media (SNS) and the official bug reporting form. Specifically, the game crashes when trigger stacks resolve, or when tokens are sacrificed or die. Despite these extensive reports, we have received absolutely no response or acknowledgment from your team, leaving players frustrated and helpless.
At present, a wide variety of bugs have been submitted via the bug reporting form, but many of them—objectively speaking—have been left unresolved for years. This makes the bug reporting system appear largely ineffective.
Do you even have…
6 votes -
Doll
When attempting to play doll maker’s shop the game crashes. iOS. Tried twice during one turn, the round timed out. Tried again after on the next turn and crashed again. Did not get to choose between either side of the card. Loading screen looked off as well
2 votes -
FIX DECK BUILDING JEEZZUS
It’s been a while since you broke the card count/deck details button.
After the TMNT update, changing lands starting crashing the app.
Now IN DRAFT, YOU CAN’T EDIT A DECK BY ADDING/REMOVING CARDS INDIVIDUALLY ANYMORE
You have to leave and re-enter the deck builder and remove cards from your entire draft pool one by one.
And if you misclick once, start all over. Then hope you don’t get the LAND options bug and have to start from the beginning again4 votes -
Once again, the software keeps crashing -- over 9 times today. I am fed up of seeing the Lost Connection screen, frankly!
Here's a new idea, why not try and fix the constant crashes and lag issues...? I am fed up seeing this screen, frankly, and no other game I have has had so many problems. Please can you sort this code out, because the game is rapidly becoming unplayable for anything more than 20 minutes at a time... I've had this occur at least 9 or 10 times today, alone, and it's an instant downer.
Every time I opt to Check Status, it says there's no incidents or issues, and yet it happens on a daily basis. I have re-installed,…1 vote -
Just
Just did the TMNT update this morning in my S24 Galaxy. The client now crashed after the initial loading screen
2 votes -
Memory leak
After Lorwyn update sometimes my game freezes/crashed. This is also accompanied by freezing/crashing of other programs. For example, if my browser is turned on (I use the Yandex browser), then it logs me out from everywhere. I tried loading the PC with other programs/tests - everything was ok. So far I've only seen this problem when MTG Arena is active.
windows event log - https://drive.google.com/file/d/1yFkENA2cBtsAyh3eVAK78_gh_BkzpNeD/view?usp=drive_link
2 votes -
Boomerang
Resolving boomerang basics crashes the app on my pixel tablet
1 vote -
TP-Link disconnects when I open the client
Hello Support Team,
Occasionally, when I launch the game, it gets stuck before the splash screen appears. At that exact moment, my TP-Link Mesh node (my desktop PC is connected to it via Ethernet) turns red, indicating a total loss of internet connectivity (I literally my network crash). As soon as I close the game, the mesh node immediately returns to green and the connection is fully restored. No reboot or manual action is needed.
This makes the game completely impossible to start when the issue occurs.
I checked the logs from the moment this happens, and they consistently…
1 vote -
"Waiting for server" in the middle of draft
I was in the middle of a powered cube draft, at the end of pack 2, when my game suddenly wouldn't let me draft my pick and crashed abruptly, showing the "waiting for server" screen until I rebooted to find that almost all of the rest of my picks had been auto-selected by the client, destroying my draft.
I would appreciate a refund of my gems because I was unable to complete the experience I paid for.
Thank you.
2 votes -
opponent found a way to force me to lose using server connectivity
I was playing an opponent on ranked when the game "crashed" it locked up and said server disconnected. It force resets the client than i load back up against the same opponent when the client locks up again at the player vs screen. No problem on my opponents before, after or during until I was about to win. This interaction has caused me to receive two loses on ranked against the same player. I have a screen shot of the opponents name. The time was about 13:47 UTC.
2 votes -
Ban Doubling Season until you get multiplayer brawl
Doubling Season clearly causes many game crashes and lots of oppressive matches. It needs to be banned until you have more than 1 v 1.
1 vote -
Premier Draft
Good morning,
while I was playing a Premier Draft match, the game crashed and kicked me out, and I wasn’t able to log back in. This has happened multiple times across different drafts.
I would therefore kindly request a gem refund.Another issue is that when I launch Arena, or whenever I go to the home page, that glowing orb that talks (I believe it’s called Spark) keeps repeating the same line over and over again. This is very annoying and has been happening for a very long time. Thank you.
2 votes -
Forced redownload after disconnect
When the game crashes due to a network error - e.g. personal wifi goes out, and the user quits MtgArena to try and restart, the game forces a verifying of files and a 1gb+ download in many cases. Not sure if this log contains the requisite input (prob not) because I had to restart the game. Mac client installed with Steam. This seems to be a repeated bug every time I've had a wifi disconnect, or tried to start up MTGArena while not connected to wifi.
2 votes -
MTGA.exe is not responding during Win11 PC PickTwoDraft
During a PickTwoDraft, on PC, Win11, the game crashed multiple times, and after I reopened it, the turn already advanced and I lost the game and ranking. "MTGA.exe is not responding" appeared several times, and "MTGA - Unity 2022.3.62f2_7670c08855a9" appeared once. I don't think I can give the steps to reproduce the bug. Just play until it crashes. Is there any way to determine why it crashed?
I also can't submit this message with the 3.1 MB .log and the 2.8 MB png or 0.3 MB jpg. This page says "Sorry, we couldn't submit your request."
I'll…1 vote -
Weftstalker ardent
Whenever I try to cast or warp weftstalker ardent my game keeps crashing. Has been happening for the past ~6 games.
I'm playing on Android and standard ranked.
1 vote -
Game-breaking bug
During a match my turn timer was counting down but I had no prompt to interact. Then the app crashed and I had to force close causing me to lose entire turns.
1 vote -
Death triggers kill my game…
The game crashes when a death-trigger (spontaneous “fatal push” or similar events) resolved. I would like to play magic the gathering and not watch fancy animations or silly bugs that kill the game, and my mood. Is it possible to just program an app, that is working? After watching two games, where the time fuse goes down in a powered cube draft, I got pretty angry. Maybe I start printing just my own cube and play on paper with friends. Will cost me much less money and nerves. The fact that the Arena-Support is not really responding makes it…
2 votes -
Hofri Ghostforge + token doubler
Whenever the token created by Hofri Ghostforge (STX 192) would be doubled, such as with Anointed Procession, the game server crashes. Play cannot proceed, nor can players concede, though the client is still fully interactive.
1 vote -
The game froze and shut down during draft
While playing on PC during my first game after a draft, the game froze on turn two. It crashed a few seconds later, and I had to switch to Arena on mobile because the PC version wouldn't relaunch. It cost me the match.
1 vote -
Instant speed priority bugged
Playing on iPad I was storming off in brawl with Ral Crackling wit. Partway through casting all my spells I ran into a problem as the game crashed with me holding priority but unable to act preventing me from triggering my ultimate and setting up a fun turn.
During the game I also experienced priority passing in bad way when I passed priority on an opponents trigger in order to respond after they resolved it I didn’t get priority back and auto passed through to the following main phase allowing my opponent to untap and draw then cast before…
2 votes
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