MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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540 results found
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Crashing on entering match
I just experienced a bug, which caused the game to crash and quit, right upon entering a limited match.
I am on a Mac, running MacOS Catalina. It was a Phyrexia Premier Draft.It seemed like the game had matched me with an opponent, and right as the match was about to load, the game crashed and quit.
This happened twice in a row, IE I reopened the game and it immediately went to a matchmaking/loading screen, and then just as the match was about to start it crashed and exited again.
I did not reopen the game…10 votes -
Creatures changing zones causes app to crash
When creatures change zones, most notably, from battlefield to hand/deck or graveyard to hand/battlefield the mobile app crashes and requires you to re-launch interrupting gameplay and allowing non-mobile users advantage on time clock.
1 vote -
App crash when doing anything on pixel 9 since today's update
Since the last update 2025/07/09 I can't play or can't go to the store without the app crashing.
My phone is one of the more extensive (pixel 9) and could handle arena before the update.5 votes -
Frequent crashing
Frequent crashes since EOE update, game will randomly crash while I am playing(generally at critical moments) and when I reload it doesn't always register that I was just in a game (reloaded and then pressed play to let it get me in)
4 votes -
Update 7/8/2025 Causing Crashes
The app has been crashing anytime it needs make a server transition, going to a draft of any sort; trying to open the store or even trying to play a game just causes a soft crash with a black screen.
5 votes -
Crash antes de iniciar partida en draft premier
Cuando esta por iniciar la partida. Crashea y me saca. Quiero iniciar rápido pero me deja esperando 10 minutos.
4 votes -
Liliana, Dreadhorde General - Game Crash on Cast
Playing with the MTG Arena App on Android 16.
Problem happens twice now:
I cast Liliana, Dreadhorde General, with it resolving the app closes itself. I can restart, but as soon as the Game reconnects it crashes again. I have to wait until the game is lost, to restart the game, otherwise it will just keep crashing.Board states were different, only consistent component was the resolving of Liliana, Dreadhorde General.
1 vote -
Game crashes when either player casts mox amber
When either player casts mox amber game immediately freezes and crashes and cannot enter arena until match times out. Attempts at re entry cause game to crash again.
3 votes -
Gideon of Trials/Tactical Advantage Bot Match Crash
When playing a bot match if “Sparky” casts Tactical advantage during combat of any player’s turn Arena crashes. And if loyalty counters are activated on Gideon of Trials during a bot match Arena crashes.
1 vote -
2 votes
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echos of eternity card causes crash
if more than 1 copy of "echoes of eternity" is played, the game will pause animations for a moment. i then get an error message saying "unexpected: match complete". which results in a loss. all updates are current. i am unsure as to why this happens. i have seen other cards that copy multiple times play out perfectly fine.
1 vote -
Freeze and crash of the general client user interface on PC following the September 12 update
Following the September 12 update, the download of the update seems to have gone well. However, the game interface freezes as soon as I try to go to the Packs or the Store pages, or when I try to click on the quest renewal. The game freezes and it's no longer possible to access the menus, even if it's just to close the game. The bug concerns a PC platform.
477 votes -
Game crash following attempting to claim match rewards
Game crashes every time I complete a match in standard regardless of deck used, time played etc… haven’t tried any other game modes but I can consistently replicate it.
1 vote -
Stormbrood crashes client
100% of the time when I cast disruptive Stormbrood on arena on mobile it crashed my game. Id reconnect and try to cast it again and it would crash again. Could play other cards through.
2 votes -
Game crash following attempting to claim match rewards
Game crashes every time I complete a match in standard regardless of deck used, time played etc… haven’t tried any other game modes but I can consistently replicate it.
1 vote -
App Crashing Whenever Play Is Attempted
Whenever "Play" or any of the event windows are selected, arena will crash. Cache reset did not fix this issue.
1 vote -
Game Crash During Premier Draft after use "vincent's limit break" – Request for Compensation
I experienced a recurring issue while playing my Final Fantasy Premier Draft. After using the card "Vincent's Limit Break", the game (MTGA) crashed and closed on its own. This happened twice during the same event.
The first time, I was able to relaunch the game and resume the match without any major issues.
The second time, however, upon reopening MTGA, the match had already ended and was counted as a loss.
If this had occurred in a casual match, I wouldn’t be concerned. But since this was a paid event (even if only with gold or gems), this unintended…
8 votes -
Games freeze and crash since the last update
Since the last update (12 may), the game keeps freezing after I click on play. Never had this before. I'm on PC
2 votes -
Bug- Game crash after changing from fullscreen to window
I was playing the chaos premier draft and chnanged my screen from full to window while my turn started then the game crashed.
1 vote -
Game crashes when starting match
I'm on android. When I start a match, the game will crash and then it will not let me back into the match until I timeout. It is incredibly frustrating and makes it very difficult to rank up.
3 votes
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