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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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186 results found

  1. After Jump In - No experence points gained

    After I resigned from a Jump in play my experience points stopped accruing for mastery. It also appears to be giving me uncommon cards as a reward instead of what is on the mastery pass. The experience points have not been updated even after restarting and repairing game files.

    I am on a Mac Sequoia 15.9

    1 vote

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  2. No priority given after opponent declares attackers

    1. Give us the steps to reproduce the bug Have ride's end or get lost in hand with 3 open mana (2UW/1colorless) Have opponant attack with 2x constructs from simulacrum synthasizer
    2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS) PC
    3. Enter the actual results you’re experiencing Priority never triggers for me to respond to attackers
    4. Enter the expected results of the feature I should be able to respond with either rides end or get lost to kill one of the constructs
    5.   Add any relevant screenshots/videos
      
    6.   If you found a workaround, please add workaround steps.
      

      n/a

    3 votes

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  3. Unable to Select Card in Premium Draft

    I would like to request a refund on my draft due to a bug in the client that caused me to lose out on a key card.

    1. Give us the steps to reproduce the bug:
    2. enter premium draft
    3. select cards normally until pack 1 pick 6
    4. drag vampire interloper towards my deck, but then put it back
    5. vampire interloper visually disappears and is unable to be selected or dragged into the deck.

    6.   Note which platform you’re using (PC, Mac, Android, or iOS)
      

      PC - Version 2021.9.0.3880.888241

    7.   Enter the actual results you’re experiencing
      
    8. as a result i was unable to…

    105 votes

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    7 comments  ·  Events  ·  Admin →
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  4. Game locks up, "waiting for server" forever, sometimes ends match out of nowhere

    I've had to stop playing. I haven't been able to play to the end of a game in a while. I hoped the new update would fix it. It doesn't.

    The game has recently started locking up mid-match. It becomes impossible to do anything. Sometimes it takes me back to the main menu and then back into the match if I click "play." Sometimes it just hangs forever requiring a force-quit. Force-quitting the game and reopening it used to resume a match which was stuck on "waiting for server," but now it never works.

    Also: the game has consistently crashed…

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  5. Bug

    1. Give us the steps to reproduce the bug

    Play "Defense of the heart" to call "Mythweaver Poq" + "Ashaya, Soul of the wild"

    1. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

    PC

    1. Enter the actual results you’re experiencing

    Infinity loop of legendary's resolve phase

    1. Enter the expected results of the feature

    1 Puq + 1 Ashaya.

    1. Add any relevant screenshots/videos

    No, sorry

    1. If you found a workaround, please add workaround steps.

    Game end in draw. Nobody can play.

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  6. Players with excessive triggers on the stack will cause the opponent to start using timeouts and eventually lose

    Any deck that has an infinite combo that puts triggers on the stack can cause this bug.

    1.   Give us the steps to reproduce the bug
      

      Create an infinite loop of a flavor of your choosing. Scute, Oak... Whatever floats your boat.

    2.   Note which platform you’re using (PC, Mac, Android, or iOS)
      

      PC, but this is across all platforms.

    3.   Enter the actual results you’re experiencing
      

      After opponent puts an absurd number of triggers on the stack, eventually they use all of their timeouts and the game goes into an auto-resolve situation where the game will mandatorily choose a response to…

    14 votes

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  7. Receiving gems for packs when rares are still available (Pioneer Masters)

    I am receiving the 20-Gem card for having collected all the rares when there are 6 that I have not collected any of:

    Hallowed Moonlight
    Part the Waterveil
    Dark Petition
    Radiant Flames
    Rakdos's Return
    Unexpected Results

    All 6 show on the Card Image Gallery as being available in MTG Arena Store Packs.

    I initially received 5 of the 20-Gem cards since I was opening 10 packs at a time. I didn't think I had collected everything, so I tested it again by opening only 1. I used the "Repair Game File" function and tried once more with a single pack,…

    5 votes

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  8. Will not let me resume Edge of Eternities Draft.

    On launch of EOE I tried to enter a premier draft, but was unable to because of launch day issues. I tried to resume the draft later, but whenever I click the button to do so, it just dims out and I am stuck on the join a draft screen. There seems to be no way to make the screen change or reset the draft. I am using a Mac.

    1 vote

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    0 comments  ·  Events  ·  Admin →
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  9. Perpetual Removed When Creature Moves to Command Zone

    1.   Give us the steps to reproduce the bug
      

      I countered my opponent's commander with Teferi's Contingency. The perpetual effect was applied to the card in the graveyard. Once my opponent returned it to the command zone, the perpetual effect was gone. He then cast it on t5 and killed me.

    2.   Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
      

      PC

    3.   Enter the actual results you’re experiencing
      

      Perpetual keyword states that effects are not removed when the card changes zones. Not optional. The command zone is a zone. Perpetual effects are expected to remain on the commander.

    2 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  10. Steam Vents --> Sulfur Falls interaction

    Hello,

    In Game 3 of a Best-of-3 Pioneer match, I played Sulfur Falls with a Steam Vents in play, yet my Sulfur Falls entered tapped. This had a material impact on my match, as I went on to lose a close game where that fourth mana would have allowed me to hard-cast an Arclight Phoenix to stabilize combat. Is there any recourse here? (I am playing on a Mac.)

    Thanks.

    • Chris
    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  11. Brawl fails to load

    Give us the steps to reproduce the bug

    Attempt to play any form of Brawl with any deck, including midweek magic Brawl. No additional steps, the game will attempt to connect and appears to fail loading into the match. I will receive a win or loss depending on whether my opponent decides to wait for myself to timeout. I have received match “wins” due to an opponent conceding against me due to my own (involuntary) inaction, so it appears that I do “connect” to the game, but fail to load in fully to the point that I can then play…

    9 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  12. Stuck on Retrieving Asset Manifest screen

    Stuck on Retrieving Asset Manifest screen
    Tried uninstalling/reinstalling. Playing on Pixel 4A. Never encountered this before but it seems many others have on Macs.

    1. Start game
    2. Android - Pixel 4A phone
    3. Stuck on the initial "Retrieving Asset Manifest" screen for a very long time until it says "Error Updating Data, Please check your connection and try again". ( I was able to download other things with this same connection, on the same device)
    4. Should not be stuck on this screen.
    5. Screenshot attached
    6. Unplugged my router and modem, then plugged them back in. After Reconnecting, was able to get past…
    30 votes

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  13. Option to cast Increasing Vengeance not triggering

    Good day. I'd like to report a bug.
    Platform: Epic Games on Mac

    This has happened in four different games when playtesting a deck against Sparky, and I captured a log of this latest incident (see attached). I'm casting a viable instant (Lightning Helix) during my opponent's turn and would like to copy the spell that I control by casting Increasing Vengeance from my hand, but the option to cast Increasing Vengeance never triggers. I have one untapped Blood Crypt and two untapped Sacred Foundry, so the available mana is there. The text of Increasing Vengeance is: "Copy target instant…

    4 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  14. 1 vote

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    0 comments  ·  Store  ·  Admin →
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  15. Yargle Day Cascade Bug

    Played in the "Yargle Day in Space" event on Mac. When I cast a spell the cascade wouldn't work correctly. Sometimes it would stop on a card with the same or higher cmc than the spell I cast and ask if I wanted to cast it, with no option to actually do so. Pressing "resolve" would just send the card back to the deck. The way it should work is, "To cascade, reveal cards from the top of the library until you reveal a nonland card with a lower CMC. The cascading player may cast that nonland card without…

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. macOS Fullscreen is broken.... AGAIN.

    I used to be able to get around the existing bug on macOS where using the fullscreen resolution would crop out parts of cards on the stack (making it literally unable for me to play the game) by using command line args to force the client to a specific resolution.
    Now, I can't do that. This is getting really, really old. It's stopped me playing so much since my Mac is by far my favorite way to play.
    Why do you stop us from using custom resolutions?
    And if you need to - fine, whatever, but then fix the…

    2 votes

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  17. Muted opponents by default

    How to report a bug

    1.   Give us the steps to reproduce the bug
      

      Literally (note that I do NOT mean figuratively) every game I play my opponents are muted by default. Why?

    2.   Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
      

      PC.

    3.   Enter the actual results you’re experiencing
      

      Very clear from point 1.

    4.   Enter the expected results of the feature
      

      Not having to press 2 extra superfluous mouse clicks in order to see the opponent communicating with me.

    5.   Add any relevant screenshots/videos
      

      This is very clear without these resources provided.

    6.   If you found a workaround, please add
    2 votes

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  18. BUG - game crashes when selecting deck in color challenge

    1.   Give us the steps to reproduce the bug
      

      navigate to "Color Challenge" event
      select blue challenge (with all 5 challenges complete)
      click on the deck above the play button that says "aerial domination"
      this triggers an infinite load screen.

    2.   Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
      

      PC - Steam

    3.   Enter the actual results you’re experiencing
      

      loading screen "Waiting for the Server" that never loads and bricks the game

    4.   Enter the expected results of the feature
      

      not sure, I thought maybe there were other blue decks I could choose from or something.

    5.   Add any relevant screenshots/videos
      
    2 votes

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  19. Bug involving Warp (Blade of the Swarm/Tannuk)

    I play on a Mac.

    I lost a game because of a bug:

    It involves the Card Blade of the Swarm, which let's me put a card exiled with warp under it's owners library.

    Except I couldn't choose that option when the card was exiled with Tannuk by my opponent. I am pretty sure i would have won the game otherwise. The bug cost me 750 Gems because it was the game between 2 and 3 wins.

    I would like you to refund me.

    1 vote

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  20. UI Issues

    Drafting UI has been broken recently, not sure if it's been since powered cube release or just the past few days. The confirm pick button no longer works, and if you have your layout with your deck at the bottom, you can't see how many cards are in your deck or sideboard because its blocked by the deck viewer. I have noticed this on my Mac and my iPad. LSV even commented on the same issues in a recent YouTube video drafting powered cube.

    1 vote

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