MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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245 results found
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Rare wild card bug
Open enough packs to earn a rare wildcard, open final pack and little wheel turns over and resets, went to look for the wild card so I could use it and nothing, closed and reloaded game and nothing. This has happened multiple times to me now and it's BS cuz this is suppose to be the game play loop of this whole game, and it's broken. Please fix now.
1 vote -
Mastery pass bundle.
I always preordered the $15 bundle as well as the $50 packs bundle. I loved that I was able to save the $5 by preordering and getting some bonuses for it. Now I have to purchase $20 worth of gems to get just the mastery pass. I'm very sad by this change, as having the mastery pass gave me a goal to hit and a reason to log in and play every day. I don't want to encourage WOTC to keep making things more expensive and taking perks away at the same time. So for the first time in YEARS…
3 votes -
Unable to earn EXP or rewards on Mastery after purchasing the Mastery pass
Unable to earn EXP or rewards on Mastery after purchasing the Mastery pass. I am stuck on level 38 (300/1000), even after winning several games in a row.
Veraion: 2026.57.0.5694.1241037
3 votes -
Pack not received after do gain
After gaining a pack got a weird screen when opening it (empty message). Pack still there and I tried again - same message. After shutting down arena, pack was gone. Did not look I received the cards.
1 vote -
Continue Playing Pack Theme Song
It would be awesome if the unique pack theme song continued to play after I opened it. Right now, I only here it while hovering over the pack, but it would be great to continue to hear it while looking at the cards inside.
1 vote -
Standard Event Prizes
Look I'm not here to **. I'm not looking for a refund and I know I'm bad. But the rewards for the constructed standard event. Both best of one and best of three are **** dogshit. Respectfully. I had 10K gold. I had really good deck imo. Thought why not give a try. I got both magic'ed and **** on at the same time so bad. Went 0-3. Spent 2500 Gold (2 & a half packs equivalent) Got back, wait for it . . . . . . 25 Gems. **** that ****. But I thought ah,…
2 votes -
Wildcard disappeared
I had 3 Mythic Wildcards after opening my Lorwyn Eclipsed journey release packs. Now I only have 1. Customer service confirms that I traded 1 Mythic Wildcard along with other trades. Customer service is telling me that I never had 3 Mythic Wildcards.
Keep track of your own stuff I guess? Take screen shots? Make your trades all at once? Cover yourself like you're trading with sharks?
1 vote -
Ditch the political correctness and allow players to dislike opponents - like dislike system?
You know it, I know it, we all know it.
Playing MTG Arena and getting stuck in a streak of ever repetitive same old same old boring OP commanders is sucking the joy out of what once was a good game.Thousands and thousands of cards, hundres of legendary cards, millions of combinations possible yet somehow everyone in Arena seems to play the same ******* decks with the exact same copy pasted cardlist all the time? Really?
And the most frustrating part is you can't even let your opponent know that he or she is a douchebag for playing the…
2 votes -
Winning does not Count
Winning does not Count after any type of game. After a game is finished both victory and lose screen take a few more seconds than usual to appear and then my wins just dont count. zero progression for battle pass, daily/weekly rewards, ranking....just nothing. Without those rewards im not interested in playing at all.
8 votes -
No pack for advancing mastery level
Advanced to mastery level 6, no pack as promised. iOS.
Version- 2026.57.10.4081.1245036
1 vote -
claimed experience
After receiving the 1000 experience as the reward through in-game mail, I received the prize for the level gain. It took a few minutes to update on the tracker on the Mastery tab.
The issue came when I played another match, cleared one of my daily quests, earned 750 xp and gained the same level I had gained for the bonus experience listed above.1 vote -
Is Blight Rot being checked for more than 4 copies
I have noticed again that a copy of Blight Rot will be in a booster pack even though I already have 4 copies.
Should I receive a common wildcard instaed?
I have been noticing common and uncommon wild cards appearing in some of the packs so I am thinking the counter routine is working but wondering if Blight Rot might be getting missed in the quantity check.
I have uploaded two log files.
One is from before running the repair files while the other is from after.
Hope they help.1 vote -
Game loads up smooth with no issues, but locks up when any menu option is selected. This problem has persisted since Fridays update
Using Samsung Galaxy S20 on current Android OS
Downloaded and installed latest Arena patch
The gane loads normally and the main screen has no slowdown
When I select Play or Deck the game freezes. If I select packs if goes to the screen but when I try to open a pack the game freezes. It first tries to play the animation, then stalls out and eventually freezes. The music also starts to play on my home screen if I tab out of the Arena screen. The game has been unplayable since the patch1 vote -
Tried opening a tarkir dragonstorm pack I bought on-sale, got an empty alert/pop-up that just said “OK” and pack disappeared.
Title says it all, tried opening a tarkir dragonstorm pack I bought on-sale, got an empty alert/pop-up that just said “OK” and pack disappeared. I should’ve screenshotted it but forgot to, I’m mainly submitting this because the fact I lost the pack and the gold ****** me off.
Running latest version of the app on iOS. Don’t know if the steps to reproduce will be helpful, but just purchase the Tarkir-pack in “Daily Deals” (if you dare), then try to open it.
1 vote -
don't receive my season rewards
it's the second time i don't receive my season rewards... last week, that was for the gold rank and yesterday for the platinum rank.
What should i do to resolve the problem ?
1 vote -
Gold Pack Progression isn't going up anymore
I purchased a Thunder Junction pack yesterday it went up. I purchased two today, and neither has counted towards the progression. I'd be at 10 if they had.
If I could see my pack purchase history somewhere, I'd send a bunch of images referencing all that, but if I can, I don't know how, nor do I know if this has ever been fixed for anyone else.
1 vote -
Unable to loggin
During the 3rd pack of the draft, the server crashed and wouldn't let me log back in, always showing a loading error message followed by a black screen.
I conclude that the draft has already finished and I haven't been able to pick a single card from pack 3, and I still can't log back in.It's worth noting that I have a stable internet connection with no signs of interruption, and other errors of this type have occurred throughout the week, affecting other drafts I did previously. Will there be any kind of compensation for this type of error?
7 votes -
Gem Store
SavageScotsman#40914
I went to purchase the £44.99 which i believe is 9200 gems. It came up with the error...
"Error: you already own this item"
"Store Error: Store purchase failed duplicate transaction"
It only happens with this gem pack.
I am using android mobile and android tablet. Both Samsung. I have tried:-restarting game.
-restarting phone.
-uninstalling game app.On both devices.
I already reported this to customer service who told me to post here.
8 votes -
Not getting quest credit or rewards
Matchmaking took a long time and showed some odd poems from the Listener. Then I played 3 matches, but only got Quest rewards for one of them. Black/blue spells didn't increment, and I didn't get gold/xp for wins.
2 votes -
Achievements should be retroactive
Just came back after a 1yr break. Before that break I played religiously non-stop since the app was released.
wahoo... achievements for all my hard work & dedication to the craft... yay... 🙄 except that its not retroactive. This feels like more of a slap to the face than a reward for loyalty & effort.
Its not like its too complicated for the devs to figure it out. I played ESO on the pc for years then dropped the game for several more years, but when I installed ESO to my Xbox & signed into my old account, I got…
2 votes
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