MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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623 results found
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vault progress
After opening about 15 packs, found My vault progress isn't progressing. Can you please fix it. Thanks.
30 votes -
Duskmourn Alchemy card received in Edge of Eternities Alchemy pack
Playing on PC.
Played in an Edge of Eternities Alchemy draft, won 6 Edge of Eternities Alchemy packs. On opening the packs, one of them gave me a copy of Glimmer Hoarder as my rare, which is a card from Duskmourn Alchemy; users on the MtG Discord server say this is a bug.
Update 29/8/25
Since posting this bug, I've had it happen twice more - once getting an Outlaws of Thunder Junction alchemy card in a prize pack, then having the rares for two of my prize packs in a separate draft be replaced by a Tarkir:…4 votes -
Draft stuck on "Waiting for other players to pass a draft pack..."
Have been stuck on Pack 1 Pick 8 for 20 minutes, still on "Waiting on other players to pass the draft pack..."
Presumably the draft is happening without me as the packs are moving their way around the group, but I haven't been able to pick a card for 20 minutes. I imagine soon it'll be done with the draft and I'll have a random collection of cards that were picked for me (and the 8 I did pick). Annoying as I was happy about how the draft was going so far...
Could I at least please have my draft…
61 votes -
2025.49.50.9127.1160287 version, I was playing last night and received my final fantasy masterpass items up to level 46 (two duskmorn packs)
2025.49.50.9127.1160287 version, I was playing last night and received my final fantasy masterpass items up to level 46 (two duskmorn packs) but now it says I'm almost level 50 but didn't get any of the stuff inbetween. at least I'm missing 4 final fantasy mythics, 2 orbs, and a card style. I've restarted multiple times, waited most of a day but still nada.
2 votes -
Mid-week magic gives me gems instead of a card reward at least once a week
Every week, when I claim the rewards for mid-week magic, I get gems. There's plenty of cards it could give me that I don't have, but instead of finding one of those cards. It just gives me gems for a card I do have. 20 gems as a reward is always so disappointing when any uncommon would be more interesting.
1 vote -
daily reward not working
I have had a couple of games with my mono white deck, it's not crediting me with summoning creatures
2 votes -
No golden pack when I bought 10 mythic packs
yup no golden pack... its missing!
1 vote -
Death by vanilla achievement not working.
Please give the reward to the players who completed de achievement.
16 votes -
Spiderman Prerelease packs missing
I participated in the Spiderman prerelease but I still haven't received the boosters in Magic Arena. Is this because Spiderman is not available in the game but it is "Throught the Omenpath" instead?
1 vote -
Mid-week magic gives me gems instead of a card reward at least once a week
At least once a week, midweek magic gives me 20 gems as a reward rather than a card. There are plenty of uncommon cards I don't have, but it just gives me gems if I have the card it chooses first. 20 gems is so disappointing, you can't buy anything with 20 gems ...
1 vote -
Lost a Booster Pack
I had 10 Edge of Eternities booster packs. (6 from prerelease, 3 from the email, and 1 from the mastery track.
I tried to open one. It waited for a while, and then gave me a blank error message. I clicked the button to exit out of that and played a game or two. I returned to the Packs interface. I still had 10 booster packs. I opened one. It was slow, but the pack opened normally. However, after looking at the cards I opened, I only had 8 packs remaining.
I assume the problem is due to…
1 vote -
Golden Pack progression
Golden pack progression is not working again... Buying standard legal Pioneer masters packs doesn't count towards golden pack. Pls fix this. It's soo annoying that this thing is happening to me for the second time. WTH wizards
2 votes -
opponent concede, game continues
Got a probmem: opponent concede but the game wasn't ended: I got no reward, can't exit the match but still can interact with the table.
47 votes -
Only received partial rewards for reaching mythic in constructed
Only got six packs of FF, two card styles, and 1500 coin for reaching mythic in constructed. Should have received 16 packs, 7 card styles, and who knows how much coin. How do I fix this? All this work for hardly anything.
2 votes -
Omnipaths event for Fleem
I opened ten packs of cards of omenpaths before September 30th but still haven’t received my Fleem. I’m on an iPhone.
17 votes -
End Season Rewards gave cosmetics I already had
At the end of the season rewards for September, I correctly received the booster packs and two cosmetic rewards; however, the cosmetic rewards were ones that I had already previously earned from Edge of Eternities. At least one was earned during the master pass. It was "Vote Out".
1 vote -
Prematurely Opening Gems
Packs granting gems in rare slot even though all the rares in the set are not collected yet. This happened with Modern Horizons 3 packs specifically.
6 votes -
Individual card rewards bug
This issue still occurs after the update on 8/20.
Even after the rotation, the ICR spawn range remains the same as before the rotation.
According to community tallies, not a single EOE card has appeared in the ICRs since the rotation.
We have expanded the scope of our investigation beyond community statistics to include social media and message boards, but no cases have yet been confirmed.In addition, WOE, LCI, MKM, and OTJ, which should have rotated out, continue to appear.
Please fix this so that the range of rewards you can receive is correct.https://magic.wizards.com/en/news/mtg-arena/mtg-arena-renewal-rotation
The article clearly…9 votes -
Adding an event for Timeless/Timeless Classic event
Can we get a timeless or timeless classic event?
We'd like to earn packs and gems like we do Standard Event or Historic event.
18 votes -
Death by Vanilla achievement not received
After playing 5+ vanilla creatures and winning (2 separate games), no achievement was unlocked. Please fix and reward the players who did it.
26 votes
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