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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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241 results found

  1. Unable to see draft pack in the view mode with my picks atthe bottom.

    After attempting to drag a draft pick into my sideboard with the picks at the bottom, I stopped being able to see or pick cards.
    I'm not going to attempt to reproduce.
    Android
    I could not see draft cards in the deck mode with my picks at the bottom.
    I was expecting to be able to see the cards in my draft pack in both deck modes.
    Switching to the other mode let me see and make picks. When I switched back, I still couldn't see the pack.

    1 vote

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  2. 0 votes

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    1 comment  ·  Store  ·  Admin →
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  3. I just opened a mythic pack of secrets of strixhaven and all I got was a rare wildcard

    I just opened a mythic pack of secrets of strixhaven and all I got was a rare wildcard

    1 vote

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  4. ICR duplicate protection sometimes working incorrectly

    My understanding of how duplicate protection for rares in ICRs works is that if you would receive a rare you already have a playset of, you instead receive a different rare from the same set if you do not have all the rares from that set, or 20 gems if you do. I do not have all the rares from Edge of Eternities, but twice now ICRs have given me 20 gems when awarding a card I have a playset of instead of a different rare. One of these times it displayed a single reward of 20 gems incorrectly saying…

    1 vote

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  5. Getting a card in a pack that you have a playset of and it says it's new

    Every pack of Secrets of strixhaven I open has "shared roots" which I already had a playset of, it also always says it's my first time opening it

    1 vote

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  6. Daily quests are not appearing

    I have completed tutorial, unlock starter decks and so on. But I have no daily quests available.
    I'm missing a lot of rewards here.
    @WizardsCan you, please, provide some support?
    thx

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  7. Unable to select cards in draft

    Unable to select cards during pack 3 in a premier draft. This resulted in a time out and auto selection. Had to close the client and reload by which time the draft was over.

    4 votes

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  8. Receiving Mythic rare I already had 4 copies of

    I just opened a Mythic Pack from Foundations and received the mythic rare “Omniscience” even though I already had 4 copies of the card.

    According to the reply from Wizards of the Coast Customer Service the following rules for Duplicate Protection apply:

    Booster Packs (from the Store, Weekly Wins, etc.)
    * If you open a rare or mythic rare card that you don't have four copies of, you receive the card. Easy enough.
    * If you would open a rare or mythic rare card that you already have four same-art copies of, the system will automatically replace it with a…

    1 vote

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  9. Wild Card Crafting

    I have a lot of common wild cards sitting in my collection, an almost equal amount of uncommon cards as well. With the absence of pauper in MTG Arena, and most competitive decks utilizing rares and mythic more heavily than Commons or uncommon, combined with the fact you open more Commons and uncommons than rares/mythic per pack, why can't we craft wildcards into the next tier up at a 4:1 rate? For example, if I could take 4 uncommons, and make a rare wild card, I would be able to finish the deck im working on, while using the resources…

    5 votes

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  10. Permanent Arena connection loss

    After starting the color challenge and beating the first green challenge, the game crashed and is now on the ‘Connection Lost’ screen. It works fine if I log out, but if I log back in, I can’t get into anything anymore and it boots me back to the ‘Connection Lost’ screen. I only just started playing Arena yesterday so I could get better at playing MTG and I’m upset that I can’t do anything to fix it. I play on iOS (which is probably the first problem right there), and have only played the tutorial, opened the packs from my…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  11. Newly aquired cards not being added to inventory

    I've had this issue for a while but I wasn't entirely sure but I've just confirmed it now. I collect cards from boosters that dont actually end up in my inventory. I confirm this when I collect a SECOND copy of said card in a later booster. E.G. Zombify from the new Strixhaven. I opened a copy on Arena from a reward booster last week with the new mystical archive treatment but my inventory didnt update. I then aquired a 2nd copy just now from a booster on arena, this second one also noted it was a 'First Time!" pull…

    1 vote

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  12. Quick Draft not awarding selected cards

    Played a quick Izzet deck in SoS Quick Draft. A highlight card of my run was an uncommon Vibrant Outburst.

    After the event ended, I collected the pack and gem rewards, but none of the cards I built my deck from were added to my collection, that Vibrant Outburst being the signal things were missing.

    1 vote

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  13. Just wrong!!

    Rarity is messed up for the real life Money to make. Not for the game play and balance. Wrath of God, Settle the Wreckage, Doomscar... etc. All RARE. black has "Damnation" for the same effect. yet.. YET... mythic status. WHY.. for the players to collect 4 of them for decks.. forcing 4 mythic cards to be gotten one way or another. Draw from physical packs in real life. or use a Arena mythic wild card. For the money, not the game is the issue. Why Mythic?? Bias..
    To save Huge time, all artifact cards that sac any creature at any…

    1 vote

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  14. Correction Needed: Major Oracle Text Errors in the Korean Localization(2/3)

    Check Links
    (1/3)
    https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/51217132-correction-needed-major-oracle-text-errors-in-the

    (2/3)
    https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/51217153-correction-needed-major-oracle-text-errors-in-the

    (3/3)
    https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/51217165-correction-needed-major-oracle-text-errors-in-the

    잘못된 번역 (Oracle text Mistranslation)

    한밤의 아수라장(Midnight Mayhem)
    오라클 텍스트: Create three 1/1 red Gremlin creature tokens.
    현재 오역: 1/1 적색 고블린 생물 토큰 세 개를 만든다. (Create three 1/1 red Goblin creature tokens.)
    수정 번역: 1/1 적색 그렘린 생물 토큰 세 개를 만든다. (Create three 1/1 red Gremlin creature tokens.)

    사슬톱(Chainsaw)
    오라클 텍스트: Equipped creature gets +X/+0, where X is the number of rev counters on this Equipment.
    현재 오역: 장착된 생물은 +0/+X를 받는다. (Equipped creature gets +0/+X)
    수정 번역: 장착된 생물은 +X/+0를 받는다. (Equipped creature gets +X/+0)

    지하 도시 네크로리스크(Undercity…

    7 votes

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  15. Eroding Revenue and Player Confidence in MTGA

    I bought into some aspects of MTGA with the hopes the client would improve; being an early adopter in summer 2020.

    It is disappointing when developer debt appears to be mounting. That WotC should hire more developers and/or decrease set releases to give the current time more time to work on updates (namely testing updates).

    What is a larger slap in the face is how the economy is being eroded. If you spent money (USD) on packs (and by extension using that to also to craft certain cards), then to find your crafted cards has been shifted in rarity in…

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  16. Freeze screen and play mid game

    I've reported this several times today and haven't received any feedback, I've had several games freeze mid-game, leaving the only option left to do being exit game, close game session, and restart app. The leave game function being not a choice because of the instant the bug takes affect, it,(being a choice under the options tab in the upper right corner), isn't even available to press because it mysteriously just vanishes into the ether! This seems like a bug developed by an inside source, thinking malicious activity is funny, you might want to get an investigation into the cause of…

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  17. Cant get the free black sleeve on my old account

    This honestly feels really unfair. I already contacted support and they wouldnt help me

    New accounts now get the basic black Arena sleeve just by finishing the tutorial and unlocking all game modes. It’s literally the most simple, default-looking sleeve, yet older players like me can’t get it anymore. I’ve played the game for years, but because my account is old, I’m just locked out of this reward.

    The old code doesn’t work anymore, support says it’s expired, and redoing tutorials doesn’t help. So the only people who can get this basic sleeve are brand-new accounts, while long-time players…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  18. Draft glitch causes 2 random cards to be selected if dragging a card when timer runs out

    Windows 11. To trigger this glitch, click and drag a card during a draft, but do not let go or select it. While still holding the card, allow the timer to run out. The game will not select the card you are holding, but will instead select a random card (whatever the AI recommends). Now your user interface is glitched. You are unable to click or drag any cards in the next pack. Your only option is to click "Select Card" and take another card the AI suggested. At that point, normal selection is once again possible until you trigger…

    4 votes

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    3 comments  ·  Events  ·  Admin →
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  19. Please fix arena cube pricing and rewards

    Its a phantom draft that cost 1500 gems? And for 1 orn2 wins you only get 100 or 250. It should at LEAST be 250 then 500. Cube is supposed to be fun and slightly more casual and its phantom so you dont get hardly anything if you dont win a lot which is hard because its way higher variance In power level between decks. It sucks when I open no power and my opponents are casting turn 1 tinker into krang to kill me. It makes it feel like I need to worry about being super competitive to play…

    1 vote

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  20. Please give us a free mulligan for "silly" events

    This week's MWM is Golden Pack sealed, which is described by Arena as a "silly" format. Please give us a free mulligan for these casual formats. Brawl has a free mulligan, and this format is even more casual than Brawl! I witnessed multiple games in this MWM where one player just had to scoop because of not enough lands.

    3 votes

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MTG Arena Bugs & Product Suggestions

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