MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,213 votes
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    3992 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. Shuffler algoritm

    Please do away with shuffler algorithms; just randomize it. I feel I need to build a deck to suit the algorithms which I don't want to.' The algo is completely obvious and often ridiculous. I think it would be great for MTG to just randomize it, because the shuffler seems to work best with copy paste unoriginal decks. So fix it. Now. Random is cheaper to for you guys. Fire some people, whatever.

    1,096 votes
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    1171 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Lost draft because of game connection issue

    like in tittle, I lost draft game because connection issue and I'm can not re-enter the match...

    1,760 votes
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    740 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. win a game in play modality (not ranked)make limited rank get a downgrade

    win a game in play modality (not ranked)make limited rank get a downgrade

    795 votes
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    332 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update (12-March-2020)

    MTG Arena does not start after recent update. Mouse cursor changes its shape, but screen remains dark. Logs mention:
    [1] Plugins: Failed to load 'C:/Program Files (x86)/Wizards of the Coast/MTGA/MTGA_Data/Plugins/AkSoundEngine.dll' with error 'Не найден указанный модуль.'
    (dll is in place)
    And after that infinite number of:
    [1] DllNotFoundException: AkSoundEngine
    AkEventCallbackInfo..ctor (System.IntPtr cPtr, System.Boolean cMemoryOwn) (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkCallbackManager..cctor () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    Rethrow as TypeInitializationException: The type initializer for 'AkCallbackManager' threw an exception.
    AkSoundEngineController.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    AkInitializer.LateUpdate () (at <d77b653bb4c44dc0851d18e65c73cb78>:0)
    [2] DllNotFoundException: AkSoundEngine

    Cut log attached.

    1,790 votes
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    936 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. 304 votes
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    215 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  7. continual freezes during gameplay

    My arena client continually freezes during gameplay and eventually crashes out with windows error.

    It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.

    175 votes
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    96 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. Serch function doesn't work properly for cards with Kanji name and ruby(syllabic characters)

    For example when we search "時を解す者、テフェリー"(Teferi, Time Raveler) at deck building in Japanese version, we couldn't find it with the card name.
    We have to input additional characters(ruby) to find the card with the current searching system.
    [時を解す者、テフェリー] is like that [時(とき)を解(ほぐ)す者(もの)"、"テフェリー].
    It's too difficult to search.

    We want to find out cards with card names themselves with Kanji and/or its card name pronunciation without Kanji.

    681 votes
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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. 199 votes
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    42 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. 809 votes
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    323 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. 346 votes
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    143 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. Didn't get mastery reward

    I just completed lvl. 17 mastery and didn't received the reward.
    I missclicked outside of the "claim your reward" field, but I think it usually still gives me the reward. It didn't this time.
    Log attached if it's useful.

    102 votes
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    39 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. 101 votes
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    22 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Unsanctioned lands not working

    I have the unsanctioned land art. It no longer shows up in my collection or deck building. In decks that I already had them in, it shows the sleeve art for basic lands and won't let the land be played during a game. All you have to do is play the unsanctioned lands in a deck, if you can even do that because they can't be found in ones collection. The game just has the sleeve art hover over the field and acts like you played a land but you can't do anything with it. I would like to be…

    83 votes
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    16 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. 307 votes
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    88 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. the game is stuck on checking for update for 2 days

    the game is stuck on checking for update for 2 days
    restarted and redonloaded the game but it still wont change
    it have been a full week that i couldnt access my account on my computer

    355 votes
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    149 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Cannot access store

    Every time I try to access the store, I get a black screen and it fails to load, crashing Arena. This has been attempted multiple times over the course of the last couple weeks. Thanks for your help!

    492 votes
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    202 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. 86 votes
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    21 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  19. GREerror playing Momir FNM event

    Two games in a row in FNM momir event, game has ended in a draw due to GRE error.

    71 votes
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    12 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. Missing cards in starter deck

    Finished the quest to get Selesnya Conclave deck today and none of the cards were added in my collection.

    The deck is completely empty, appart from the basic lands.

    I had none of the cards before and none of the cards were added after getting the deck: every number to the left of the cards are red.

    61 votes
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    35 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
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