MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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  1. shuffler

    Your hand smoothing algorithm is probably one of the worst things to be done to MTG. As it is it from first hand experience it is hurting your business as I know many long time players that have walked away from MTG because of it. I do understand you put it in to draw in new players but when you have players that have spent hundreds of thousands f dollars over the years leaving because of it , it really isn't helping. As a suggestion don't force the veteran players to use it if it is supposed to be a…

    2,529 votes

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    2259 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

  2. Earn a new deck stuck at 0:00:00

    The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
    Playing on PC

    1,464 votes

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    574 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

  3. Can't Edit Draft/Sealed Decks

    I there is no button to edit my deck in my AFR quick draft.

    1,163 votes

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    758 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

  4. UI is missing Daily Quests and Games Won wheel

    After completing a match all the lower UI for daily quests, games, and mastery exp disappeared

    2,625 votes

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    1337 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

  5. Unable to Login - Authentic failed for "username"

    Unable to Login - Authentic failed for "username"

    1,168 votes

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    634 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

  6. Reaching Mythic rank sets ranks to Beginner

    Steps to reproduce:
    -> Reach Mythic (was in Limited for me)

    Platform: PC

    Actual results I'm experiencing: my Limited and Constructed rank both show as Beginner Tier 0, both in and out of game. When I win a game, I get no update to my rank afterwards - only a "Victory" screen.

    Expected results: profile and in-game should display Mythic tier and rank; end of game screen should update numerical rank.

    Obviously this is really bad :D

    620 votes

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    335 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

  7. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,588 votes

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    4077 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

  8. Broken Logs in 2021.8.0.3855

    Since 2021.8.0.3855 update many things 3rd party devs rely on in log is gone.

    The most painful endpoints we currently miss are:

    *PlayerInventory.GetPlayerInventory
    *PlayerInventory.GetPlayerCardsV3
    *PlayerInventory.CrackBoostersV3
    *Inventory.Updated
    *Draft related endpoints

    We understand that seemingly your backend undergone refactoring and there's no more remote procedure PlayerInventory, but there's definitely it's analogue, and please make it write data to the log.

    To summarize, we need following data from log:
    * Player's collection
    * Player's actions in Draft
    * Player's inventory updates
    * Players decks WITH DECK STRUCTURE (not like now, only names and some diagnostic data).

    520 votes

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    40 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →

  9. Incorrect number of card styles rewarded for Yawning Portal

    I have played in a number of the Yawning Portal Events, and twice when losing I only recieved 1 card style, despite the rewards showing I should have recieved 2. Ultimatly I am missing 2 card styles.