MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 2,337 votes

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    1238 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,445 votes

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    4060 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Shuffler algoritm

    Please do away with shuffler algorithms; just randomize it. I feel I need to build a deck to suit the algorithms which I don't want to.' The algo is completely obvious and often ridiculous. I think it would be great for MTG to just randomize it, because the shuffler seems to work best with copy paste unoriginal decks. So fix it. Now. Random is cheaper to for you guys. Fire some people, whatever.

    2,005 votes

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    1850 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. Glittering Frost Crashes the game

    While tryin to generate mana out of a land enchanted with Glittering Frost, the options for mana are only presented as "W//W", and the game inmediatly crashes, not letting you take any other actions. I'd like a refund for the event. I'll attach the pertinent log

    777 votes

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    580 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. Permanent Historic Brawl

    Historic Brawl and other singleton based formats that have appeared on the Friday Night Magic events should be made a permanent play option, and there should be some ranking or competitive way to play these formats to help combat hastily conceded games. Historic brawl in particular would help provide another format beyond normal Historic to use non-Standard cards.

    2,112 votes

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    545 comments  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  6. 772 votes

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    479 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. 519 votes

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    173 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. Lost draft because of game connection issue

    like in tittle, I lost draft game because connection issue and I'm can not re-enter the match...

    1,942 votes

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    843 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. friends list missing

    Both the Friends List and Daily Challenges disappeared from the homepage.

    They were there when the update dropped but disappeared after claiming rewards from completing a few matches

    547 votes

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    81 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Missing quest HUD

    Hi,

    After I completed all the 3 new Daily quests (3 because of Strixhaven reset), the HUD indicating the quests and the number of daily victories went missing. Moreover, there is no indication for rewards (daily or progress) after a win.

    I managed to keep track of my progress (calculating my number of winned games when the HUD disappeared was easy from the current XP and level) and the rewards and progress do occur.

    Now that we found out that I can still do basic arithmetics, it would be nice to have the HUD back because if it goes missing…

    348 votes

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    50 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Black Screen After Today's Update

    I did today's update this morning and now I cannot play the game. I tried booting it up 5 different times and it just keeps giving me a black screen with the music and the cursor, but that is it. Can you please tell me how to fix it?

    413 votes

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    45 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. 218 votes

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    77 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. Color Challenge incompletable

    When trying to start the last battle of the color challenges, I see "Waiting for The Server..." indefinitely. This is the case for all 5 of the color challenges, and only for the final step. I'm playing on Windows 10, and can find no workaround. I can't seem to progress through the rest of the game before completing these challenges so it seems like a pretty major issue.

    181 votes

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    77 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. "Maximum hand size is 0" / cards not drawn / no library / negative life totals


    • Now I am shown a message saying 'Your maximum hand size is 0, you will be forced to discard three cards at the end of this turn.' Luckily I was not forced to discard, but I was already getting tilted at this point. Also this leads onto...


    • The game didn't draw me any cards on my draw step. So on turn 2 as you can see in the screenshot, I only had 7 cards including the permanents on the board. On turn 3, I also didn't draw a card.


    424 votes

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    331 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. Game win registered as loss

    I was playing a game in Theros quick draft and won (my opponent conceded at 8 life). When I returned to the home screen the win was registered as a loss and I was unable to continue my run. I am playing on Mac and have experienced connection issues since the update. Also, I was unable to play cards by clicking and dragging and was only able to play them by double clicking. The actual result I experienced was a game loss. The expected result is a win.

    343 votes

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    26 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. Interface did not load after joining game (Mobile)

    326 votes

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    137 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. win a game in play modality (not ranked)make limited rank get a downgrade

    win a game in play modality (not ranked)make limited rank get a downgrade