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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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19035 results found

  1. Explorer Anthologies

    Explorer Anthologies should mostly contain Pioneer playable cards. An inspirational list is attached:

    775 votes

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    296 comments  ·  Product Suggestion  ·  Admin →
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  2. Touch screen not functional after update

    touch screen does not work for many people after the update

    602 votes

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    340 comments  ·  Product Suggestion  ·  Admin →
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  3. Quest not progressing

    My daily quests have simply stopped progressing when I was almost done with them. Please Wizards, I would really like this extra gold since it's the last day before the new set.

    257 votes

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    98 comments  ·  Events  ·  Admin →
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  4. Starter Deck Duel

    Despite winning 3 games in Starter Deck Duel mode with the Black and White deck it did not show up in my Starter Decks.

    274 votes

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    99 comments  ·  Events  ·  Admin →
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  5. ipad overheat

    Since the release of BRO, my ipad air 5 (bought in september 2022) is overheating and having the battery drain very quickly. I think there may be a processing problem with the client

    486 votes

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    142 comments  ·  Product Suggestion  ·  Admin →
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  6. Color Challenge stuck on resume

    I have completed all the color challenges, but a recent update that made some changes to the tutorial and the "learn more" section of the game has now placed a "resume" option on my home screen. There is nothing to resume, and therefore this flag will not clear. It's bugging me

    202 votes

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    30 comments  ·  User Interface  ·  Admin →
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  7. wastes

    When wastes are included in a deck there is a server error preventing it from saving. Both regular and full art wastes have this issue.

    359 votes

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    98 comments  ·  Deck Building / Collection  ·  Admin →
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  8. Sparky

    5 games in a row now, Sparky just saying "hmmmm" over and over. Two of the games he just conceaded after a few "hmmmm"´s. This started the day you launched WOE. Please fix this.

    60 votes

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    16 comments  ·  Gameplay  ·  Admin →
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  9. Cards changing during drafts

    During my first SNC draft, I picked a Psychic Pickpocket P1P4. However, what showed up in my pool was a Brokers Veteran. I figured I had just misclicked.

    However, after completing the draft and building my deck, I encountered a server error and had to build my deck again. This time, the Psychic Pickpocket was in my pool, and the Brokers Veretan was not.

    Parsing my logs with 17Lands.com (attached), I see two separate draft pools. This was pretty bizarre, it may have affected my picks but I'm mostly concerned about the integrity of the draft format.

    1,830 votes

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    146 comments  ·  Events  ·  Admin →
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  10. network error - unable to get collection

    Can't get in to the main user interface. Can't attach a log when no access to the main menu.

    Error displayed: Network error - unable to get collection.

    The client asks either to reconnect, log off or check Arena status server (all operational).

    Restarted my PC, restarted my internet modem+router. Still same error.

    I logged in earlier 6 hours ago, no such problem.

    291 votes

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    180 comments  ·  User Interface  ·  Admin →
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  11. All game modes locked

    All game modes including tutorial and color challenges are locked. Unable to play any game mode but can see decks and access store

    27 votes

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    20 comments  ·  Gameplay  ·  Admin →
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  12. Midweek magic is wasted on evergreen formats

    One of MTGs many strengths is the variety of formats that are available. For the purposes of a smooth playing experience for players I recognise it is not feasible for all such formats to be available all the time on MTG Arena, due to play queue times and other factors.

    However, it is then extremely disappointing when mid week magic takes the form of evergreen formats such as Standard, Alchemy, Historic, Explorer , Brawl etc that are available all the time.

    More unique formats such as Pauper, Artisan, Phantom Draft, Singleton, and a whole host of other creative formats should…

    37 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  13. Product Suggestion Leave Historic Alone

    With the new Alchemy format, can we please have it separated from Historic? You are going to be nerfing cards considering the standard environment, please leave them alone for Historic decks.

    2,383 votes

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    640 comments  ·  Gameplay  ·  Admin →
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  14. Audio Bug: Audio desyncs then no audio

    Since July 2022 update, after playing a few short games or even one long game, audio becomes de-synced, and then audio cues stop playing, then all audio drops out. Restarting the program fixes it until it happens again after just a few matches. No other problems with game, my audio, or my PC.

    543 votes

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    103 comments  ·  Gameplay  ·  Admin →
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  15. Faith Unbroken bug

    An opponent exiled my creature with Faith Unbroken and later bounced the creature that Faith Unbroken was attached to. However despite leaving the battlefield Faith Unbroken did not return my creature.

    96 votes

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    23 comments  ·  Gameplay  ·  Admin →
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  16. Add deck type "Friendly Brawl Rebalanced" to direct challenge

    At this time, the only option for playing brawl in direct challenge matches is the deck type "Friendly Brawl."

    All other brawl deck types ("Standard Brawl," "Historic Brawl," and "Friendly Brawl Rebalanced") are loaded into the direct challenge as deck type "Friendly Brawl."

    Consequently, Alchemy Rebalanced cards are automatically switched for the original, non-rebalanced cards in those decks : there is currently no way to play Alchemy Rebalanced cards in brawl matches using direct challenge.

    This results in a situation where players cannot 100% replicate the public queue "Standard Brawl" and "Historic Brawl" play experiences in a direct challenge versus…

    107 votes

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    8 comments  ·  Product Suggestion  ·  Admin →
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  17. ICRs not being assigned after update

    After the latest update (18.07.23), individual card rewards for completing dailies are not being assigned anymore, at least on mobile on Android. Experience and gold are handed out fine.

    37 votes

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    17 comments  ·  Deck Building / Collection  ·  Admin →
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  18. Russian collection search not working

    Unable to search with russian language

    46 votes

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    16 comments  ·  Deck Building / Collection  ·  Admin →
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  19. Basic lands

    No basic lands showing or available

    78 votes

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    14 comments  ·  Deck Building / Collection  ·  Admin →
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  20. land option in filter missing

    No option to add/change lands in edit menu. Land section has been replaced with the word battle.

    83 votes

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    9 comments  ·  Deck Building / Collection  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues