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MTG Arena Bugs & Product Suggestions

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This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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8766 results found

  1. Mastery Pass Rewards Not Received

    I have not received rewards for the mastery pass today. I am sure that I did not receive the non-DSK packs, but may have missed other rewards that I am unaware of due to realizing this bug after leveling multiple times today.

    828 votes

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    495 comments  ·  Store  ·  Admin →
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  2. Freeze and crash of the general client user interface on PC following the September 12 update

    Following the September 12 update, the download of the update seems to have gone well. However, the game interface freezes as soon as I try to go to the Packs or the Store pages, or when I try to click on the quest renewal. The game freezes and it's no longer possible to access the menus, even if it's just to close the game. The bug concerns a PC platform.

    424 votes

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    338 comments  ·  User Interface  ·  Admin →
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  3. Aetherdrift game board distracting propeller animation

    The new Aetherdrift game board has animated spinning propellers adjacent to the player avatar. Their constant motion is very annoying and distracting and I anticipate drafting less to avoid seeing it. Please remove the animation so I can enjoy the game as normal.

    205 votes

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    38 comments  ·  User Interface  ·  Admin →
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  4. Lightwheel enhancments bugged

    When playing arena I noticed lightwheel enhancements can't be cast from graveyard despite being at max speed. I am on arena pc and so far I have found this bug when drafting and when I've built a deck around playing it. Lightwheel enhancements should be able to be cast from graveyard when at max speed.

    61 votes

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    24 comments  ·  Gameplay  ·  Admin →
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  5. ナンバリングの相手にたいしてもハンデがあり過ぎ

    ハンデをやりすぎ。

    23 votes

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    1285 comments  ·  Gameplay  ·  Admin →
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  6. Sideboard

    I can’t sideboard in any card

    337 votes

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    80 comments  ·  Gameplay  ·  Admin →
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  7. xp not rewarded for quest completion bloomburrow

    Completed a daily quest for after buying mastery pass for bloomburrow. Only 250 Xp rewarded, not the 500 Xp. Mac platform.

    333 votes

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    62 comments  ·  Gameplay  ·  Admin →
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  8. Mistrise Village Incorrect Functionality

    Mistrise Village can make spells uncounterable at any point they are on the stack. When playing against Jeskai Control in Standard, my opponent cast Shiko, Paragon of the Way. I responded with a counterspell. They then activated mistrise village, which incorrectly made the Shiko uncounterable. It should only work if you activate before casting a spell. After further testing, when activated it made all spells of the controller uncounterable. This was tested on both Mac and PC.

    48 votes

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    11 comments  ·  Gameplay  ·  Admin →
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  9. Karakyk Guardian Not Losing Hexproof

    Opponent had a Karakyk Guardian in play and cast Piercing Exhale, causing the Guardian to deal damage to one of my creatures. The issue is that the Guardian did not lose hexproof so I was not able to kill it after the spell resolved.

    35 votes

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    27 comments  ·  Gameplay  ·  Admin →
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  10. Randomly kicked from game and given loss during draft

    Pretty much the title. Was playing duskmourn premier limited and in the middle of a game apropos nothing it kicked me from the game. It didn't initially give me a win or loss, so I played another game. After I won that second game, it gave me both a win and a loss and ended my draft (3rd loss). Playing on windows

    141 votes

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    22 comments  ·  Events  ·  Admin →
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  11. Match resulted in a Draw despite winning

    Game is calling draw just before final blows and match ends

    I have reported this before with no results or feed back.

    61 votes

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    12 comments  ·  Gameplay  ·  Admin →
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  12. Draft loss bug

    Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player

    731 votes

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    72 comments  ·  Events  ·  Admin →
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  13. Sideboard

    1. Playing Bo3 standard ranked
    2. iOS 3.Actual: Unable to sideboard between games. Cards cannot leave sideboard to main. When minusing/pulsing copies of cards in main to sideboard and submit, arena says invalid deck submission.
    3. Expected: Able to sideboard freely without issues.
    4. No screenshots.
    5. No workaround.
    197 votes

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    36 comments  ·  Gameplay  ·  Admin →
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  14. Friend Match and Direct Match are doesnt work after update

    Friend Match and Direct Match are doesnt work after update

    1,177 votes

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    254 comments  ·  Gameplay  ·  Admin →
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  15. Elvish Refueler Bugged

    Elvish Refueler not working as intended not allowed to continually exhaust it once per turn as the card allows. Lost premier game due to this and want a refund on the draft.

    51 votes

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    16 comments  ·  Gameplay  ·  Admin →
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  16. Multiple exhaust activations

    I just played my first aetherdrift draft and my opponent was able to use there exhaust ability on the same creature multiple times without an elvish refueler out. I had one out but they never did and were able to exhaust there creature twice without it ability being refreshed in any other way

    49 votes

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    16 comments  ·  Gameplay  ·  Admin →
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  17. Sparky homepage

    After today's update every time I return to the homepage on Windows, Sparky appears and starts talking "Congratulations on completing spark rank..." I have tried listening to the whole speech and following sparky to the codex etc, restarting the game, as well as uninstalling.

    568 votes

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    192 comments  ·  User Interface  ·  Admin →
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  18. Freezes and crashes since last update

    Hi,
    I've done the 9.53Gb update this morning and since then I'm experimenting different issues on my account (mainly freezes and crashes but also some lags).

    Roughly : I connect, I try to click on the store or on the daily challenges if I want to modify them and the game becomes unresponsive. To the point I get a Windows popup asking me if I want to wait for Arena to answer or to quit. Waiting is to no avail so far, the game never comes back. I can play games (with 'waiting for server' lags sometimes), I can access…

    123 votes

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    40 comments  ·  User Interface  ·  Admin →
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  19. Mistrise village Incorrect result

    Bug: Mistrise village currently makes more spells un-counterable than just the next spell you cast.
    Platform: PC

    Recreation Steps:
    1. Cast any spell while holding priority
    2. Activate Mistrise Village and let the ability resolve.
    3. Cast another spell after activating before the first spell resolves.

    Expected result: Only the second spell should be uncounterable.
    Actual result: the first spell becomes uncounterable as soon as step 2 is complete. Additionally the second spell from step 3 also becomes uncounterable.

    39 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  20. Unable to use Mazemind Tome Artstyle despite owning the same set of card

    Today's daily deal had the Parallax "Foundations" version of card Mazemind Tome.
    I have the regular Foundations version of the card so I purchased the parallax version and went to my collection to apply it and it is not available. I have included a screen shot of the store showing it was purchased and no longer available. And another screen shot showing my collection with the regular Foundations card but not the parallax version I just purchased.

    62 votes

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    16 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues