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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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11507 results found

  1. ipad overheat

    Since the release of BRO, my ipad air 5 (bought in september 2022) is overheating and having the battery drain very quickly. I think there may be a processing problem with the client

    448 votes

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    140 comments  ·  Product Suggestion  ·  Admin →
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  2. Cards changing during drafts

    During my first SNC draft, I picked a Psychic Pickpocket P1P4. However, what showed up in my pool was a Brokers Veteran. I figured I had just misclicked.

    However, after completing the draft and building my deck, I encountered a server error and had to build my deck again. This time, the Psychic Pickpocket was in my pool, and the Brokers Veretan was not.

    Parsing my logs with 17Lands.com (attached), I see two separate draft pools. This was pretty bizarre, it may have affected my picks but I'm mostly concerned about the integrity of the draft format.

    1,753 votes

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    143 comments  ·  Events  ·  Admin →
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  3. Touch screen not functional after update

    touch screen does not work for many people after the update

    251 votes

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    161 comments  ·  Product Suggestion  ·  Admin →
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  4. wastes

    When wastes are included in a deck there is a server error preventing it from saving. Both regular and full art wastes have this issue.

    305 votes

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    95 comments  ·  Deck Building / Collection  ·  Admin →
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  5. Product Suggestion Leave Historic Alone

    With the new Alchemy format, can we please have it separated from Historic? You are going to be nerfing cards considering the standard environment, please leave them alone for Historic decks.

    2,218 votes

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    629 comments  ·  Gameplay  ·  Admin →
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  6. Audio Bug: Audio desyncs then no audio

    Since July 2022 update, after playing a few short games or even one long game, audio becomes de-synced, and then audio cues stop playing, then all audio drops out. Restarting the program fixes it until it happens again after just a few matches. No other problems with game, my audio, or my PC.

    528 votes

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    101 comments  ·  Gameplay  ·  Admin →
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  7. Tutorial Duel Bug - unable to play cards

    At undetermined moments while playing the tutorial duels I suddenly become unable to play a card. The sound effects that would normally play when when tapping or swiping on the touch screen persist, though nothing on screen will actually happen, making it impossible to continue playing. This does not appear to affect anything else other than the bottom-center of the screen, where my hand is located.

    103 votes

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    57 comments  ·  Gameplay  ·  Admin →
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  8. Earn a new deck stuck at 0:00:00

    The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
    Playing on PC

    2,223 votes

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    890 comments  ·  Gameplay  ·  Admin →
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  9. Color Challenge Network Error

    Can’t complete color challenge. I keep getting network error for trying to complete last challenge which is the pvp.

    1,622 votes

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    567 comments  ·  Gameplay  ·  Admin →
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  10. Teferi, Who Slows the Sunset

    2022/06/03 1:03 Japanese MTG Arena, Teferi, Who Slows the Sunset ＋1 Not reflected Not untap.

    317 votes

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    126 comments  ·  User Interface  ·  Admin →
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  11. 2/2/2023 timeout

    Authentication Timeout Error

    67 votes

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    19 comments  ·  Gameplay  ·  Admin →
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  12. network error - unable to get collection

    Can't get in to the main user interface. Can't attach a log when no access to the main menu.

    Error displayed: Network error - unable to get collection.

    The client asks either to reconnect, log off or check Arena status server (all operational).

    Restarted my PC, restarted my internet modem+router. Still same error.

    I logged in earlier 6 hours ago, no such problem.

    110 votes

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    77 comments  ·  User Interface  ·  Admin →
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  13. Unable to connect

    Since this morning, it is impossible to connect. We have an error during connect to server just before loading the main page. I have tested on different device (pc or mobile) and it is always the same result. The servers looks operational according to the website. So what is happening, and how can i access to the game?
    Thx for your respond

    66 votes

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    21 comments  ·  User Interface  ·  Admin →
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  14. Can't Edit Draft/Sealed Decks

    I there is no button to edit my deck in my AFR quick draft.