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MTG Arena Bugs & Product Suggestions

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This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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15760 results found

  1. Mastery Pass Rewards Not Received

    I have not received rewards for the mastery pass today. I am sure that I did not receive the non-DSK packs, but may have missed other rewards that I am unaware of due to realizing this bug after leveling multiple times today.

    781 votes
    418 comments  ·  Store  ·  Admin →
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  2. Freeze and crash of the general client user interface on PC following the September 12 update

    Following the September 12 update, the download of the update seems to have gone well. However, the game interface freezes as soon as I try to go to the Packs or the Store pages, or when I try to click on the quest renewal. The game freezes and it's no longer possible to access the menus, even if it's just to close the game. The bug concerns a PC platform.

    396 votes
    178 comments  ·  User Interface  ·  Admin →
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  3. Aetherdrift game board distracting propeller animation

    The new Aetherdrift game board has animated spinning propellers adjacent to the player avatar. Their constant motion is very annoying and distracting and I anticipate drafting less to avoid seeing it. Please remove the animation so I can enjoy the game as normal.

    193 votes
    36 comments  ·  User Interface  ·  Admin →
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  4. Sideboard

    I can’t sideboard in any card

    316 votes
    74 comments  ·  Gameplay  ·  Admin →
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  5. ナンバリングの相手にたいしてもハンデがあり過ぎ

    ハンデをやりすぎ。

    21 votes
    1026 comments  ·  Gameplay  ·  Admin →
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  6. xp not rewarded for quest completion bloomburrow

    Completed a daily quest for after buying mastery pass for bloomburrow. Only 250 Xp rewarded, not the 500 Xp. Mac platform.

    331 votes
    48 comments  ·  Gameplay  ·  Admin →
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  7. Friend Match and Direct Match are doesnt work after update

    Friend Match and Direct Match are doesnt work after update

    1,175 votes
    246 comments  ·  Gameplay  ·  Admin →
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  8. Sparky homepage

    After today's update every time I return to the homepage on Windows, Sparky appears and starts talking "Congratulations on completing spark rank..." I have tried listening to the whole speech and following sparky to the codex etc, restarting the game, as well as uninstalling.

    565 votes
    190 comments  ·  User Interface  ·  Admin →
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  9. Draft loss bug

    Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player

    565 votes
    36 comments  ·  Events  ·  Admin →
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  10. Sideboard

    1. Playing Bo3 standard ranked
    2. iOS 3.Actual: Unable to sideboard between games. Cards cannot leave sideboard to main. When minusing/pulsing copies of cards in main to sideboard and submit, arena says invalid deck submission.
    3. Expected: Able to sideboard freely without issues.
    4. No screenshots.
    5. No workaround.
    188 votes
    20 comments  ·  Gameplay  ·  Admin →
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  11. Multiple exhaust activations

    I just played my first aetherdrift draft and my opponent was able to use there exhaust ability on the same creature multiple times without an elvish refueler out. I had one out but they never did and were able to exhaust there creature twice without it ability being refreshed in any other way

    47 votes
    14 comments  ·  Gameplay  ·  Admin →
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  12. Elvish Refueler Bugged

    Elvish Refueler not working as intended not allowed to continually exhaust it once per turn as the card allows. Lost premier game due to this and want a refund on the draft.

    49 votes
    9 comments  ·  Gameplay  ·  Admin →
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  13. I NEED A LOVE SPELL CASTER TO BRING BACK MY EX LOVER WhatsApp+2349053366074 POWERFUL LOVE SPELL CASTER IN USA

    I NEED A LOVE SPELL CASTER TO BRING BACK MY EX LOVER WhatsApp+2349053366074
    POWERFUL LOVE SPELL CASTER IN USA
    INSTANT LOVE SPELLS THAT WORK FAST, NO SIDE EFFECTS AND IT DOESN’T BACKFIRE, My name is Dr ITSOKWI Spells caster. Call/WhatsApp +2349053366074 Specializing in helping you to achieve your goals. Trusted lost love spells in the world. Love spells that really work, spell to return ex lover with effective results GET BACK LOST LOVER AFTER DIVORCE, get my EX-LOVER back, Instant Divorce Spell, Fertility/Pregnancy Spell, Marriage Spell, Love spells, lost love spells, breakup spells, love spell casters that work,online love spell…

    1 vote
    90 comments  ·  Product Suggestion  ·  Admin →
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  14. Freezes and crashes since last update

    Hi,
    I've done the 9.53Gb update this morning and since then I'm experimenting different issues on my account (mainly freezes and crashes but also some lags).

    Roughly : I connect, I try to click on the store or on the daily challenges if I want to modify them and the game becomes unresponsive. To the point I get a Windows popup asking me if I want to wait for Arena to answer or to quit. Waiting is to no avail so far, the game never comes back. I can play games (with 'waiting for server' lags sometimes), I can access…

    114 votes
    25 comments  ·  User Interface  ·  Admin →
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  15. Bestow Bug on Mobile

    I have played Modern Horizons 3 draft and bestowed both the x hydra and landfall Glyph creature onto other creatures. When they fall off, they do not act like creatures as they should. With the hydra, the Hydra just seemed to dissappear.
    The Glyph fell off as a tiny icon that hit behind one of my other creatures. I thought it disappeared entirely until it still helped me kill my opponent when I hit attack all that turn. Couldn't have clicked on it individually though.
    In the Screenshot, you can just barely see it hiding under the Molten Gatekeeper in…

    227 votes
    7 comments  ·  Gameplay  ·  Admin →
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  16. Can’t sideboard

    I’ve been playing bo3 Timeless matches on iPad and I am unable to sideboard at all between games after the latest patch. I click on cards in my sideboard to add them and it doesn’t add them. After game 1 I am sometimes able to sideboard normally, but never after game 2. Sometimes I’m able to remove cards from the deck but I’m unable to add any back in, even the ones I’d just removed. When this happens all I can do is restart MTGA, which doesn’t fix the problem but it at least resets my deck to 60 cards…

    111 votes
    49 comments  ·  Gameplay  ·  Admin →
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  17. Mastery Pass Rewards Not Received

    I have not received rewards for the mastery pass

    93 votes
    3 comments  ·  Store  ·  Admin →
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  18. Elvish Refueler's ability is (I think) bugged

    During the first match of a limited match, I activated Elvish refueler's Exhaust ability during my opponent's turn. Then, during my turn, I activated it again (because it was the first activation during my turn, and her ability says you can use exhaust abilities as though they haven't been activated if you haven't exhausted yet during your turn). It worked fine. Then my opponent cast a vehicle that exiled my elvish refueler until it left the battlefield. I exiled that vehicle, so my elvish refueler came back. I was able to use her exhaust ability again on my opponent's turn,…

    45 votes
    1 comment  ·  Gameplay  ·  Admin →
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  19. didn't receive achievement from the new achievements update

    I didn't receive the Power Nine achievement.
    It says "cast a card from the power nine."
    I used that blue bird to conjure the power nine in my deck. I drew and casted "Ancestral Recall."
    It didn't register.
    I didn't get that achievement.

    32 votes
    12 comments  ·  Gameplay  ·  Admin →
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  20. Unable to interact/view sideboard bug

    Hi, since the update, i experience a problem in all drafts, i cant scroll, close view, and sideboard cards only until deck build these cause me big problems and had lost matches and gems. I am top 50 limited ranked (was 20 before). Please solve it and a kind of compensation would be rational, since the system problem cause losses

    133 votes
    1 comment  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues