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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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9740 results found

  1. Mastery Pass Rewards Not Received

    I have not received rewards for the mastery pass today. I am sure that I did not receive the non-DSK packs, but may have missed other rewards that I am unaware of due to realizing this bug after leveling multiple times today.

    845 votes

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    524 comments  ·  Store  ·  Admin →
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  2. Freeze and crash of the general client user interface on PC following the September 12 update

    Following the September 12 update, the download of the update seems to have gone well. However, the game interface freezes as soon as I try to go to the Packs or the Store pages, or when I try to click on the quest renewal. The game freezes and it's no longer possible to access the menus, even if it's just to close the game. The bug concerns a PC platform.

    434 votes

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  3. Lightwheel enhancments bugged

    When playing arena I noticed lightwheel enhancements can't be cast from graveyard despite being at max speed. I am on arena pc and so far I have found this bug when drafting and when I've built a deck around playing it. Lightwheel enhancements should be able to be cast from graveyard when at max speed.

    92 votes

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    39 comments  ·  Gameplay  ·  Admin →
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  4. Aetherdrift game board distracting propeller animation

    The new Aetherdrift game board has animated spinning propellers adjacent to the player avatar. Their constant motion is very annoying and distracting and I anticipate drafting less to avoid seeing it. Please remove the animation so I can enjoy the game as normal.

    208 votes

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  5. 24 votes

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    1407 comments  ·  Gameplay  ·  Admin →
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  6. Cannot enter any match

    Cannot enter any match

    To reproduce, try starting a match of any sort: standard, draft, midweek magic, etc.
    When hitting the Play button, a match is usually found quickly, then the game displays 'Entering match' status, after that one of the two things happen
    1. either the status is being displayed for about a minute, after which the Cancel button appears, and the 'Entering match' status is being displayed indefinitely. Pressing Cancel returns me to the previous menu.
    2. or the game displays 'Waiting for the server' loader and simply returns me to the previous menu.

    The issue persists on…

    41 votes

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    24 comments  ·  Gameplay  ·  Admin →
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  7. 347 votes

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    89 comments  ·  Gameplay  ·  Admin →
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  8. Stuck on "Entering Match" after the latest update

    After the latest update i can not enter any match: its stuck on "Entering Match" screen after “Waiting for opponent”. Before the update everything worked perfect, so it's definitely is related to it. “Entering Match” screen lasts seconds or even minutes and then it returnes back to the main menu. Everything else (shop, etc.) works fine. Log file is attached.
    Video can be found here: https://mtgarena-support.wizards.com/hc/en-us/requests/4535002
    Changing to a public DNS / restarting game client and PC didnt help

    31 votes

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    26 comments  ·  Events  ·  Admin →
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  9. xp not rewarded for quest completion bloomburrow

    Completed a daily quest for after buying mastery pass for bloomburrow. Only 250 Xp rewarded, not the 500 Xp. Mac platform.

    335 votes

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    72 comments  ·  Gameplay  ·  Admin →
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  10. Karakyk Guardian Not Losing Hexproof

    Opponent had a Karakyk Guardian in play and cast Piercing Exhale, causing the Guardian to deal damage to one of my creatures. The issue is that the Guardian did not lose hexproof so I was not able to kill it after the spell resolved.

    36 votes

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    44 comments  ·  Gameplay  ·  Admin →
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  11. Can't cast Lightwheel Enhancements from graveyard

    I'm playing Aetherdrift Quick Draft, discarded Lightwheel Enhancements to graveyard, got max speed but can't cast it. Other max speed cards work. Pretty detrimental to how match is going

    37 votes

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    18 comments  ·  Gameplay  ·  Admin →
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  12. Randomly kicked from game and given loss during draft

    Pretty much the title. Was playing duskmourn premier limited and in the middle of a game apropos nothing it kicked me from the game. It didn't initially give me a win or loss, so I played another game. After I won that second game, it gave me both a win and a loss and ended my draft (3rd loss). Playing on windows

    162 votes

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    29 comments  ·  Events  ·  Admin →
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  13. Match resulted in a Draw despite winning

    Game is calling draw just before final blows and match ends

    I have reported this before with no results or feed back.

    63 votes

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    21 comments  ·  Gameplay  ·  Admin →
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  14. Mistrise Village Incorrect Functionality

    Mistrise Village can make spells uncounterable at any point they are on the stack. When playing against Jeskai Control in Standard, my opponent cast Shiko, Paragon of the Way. I responded with a counterspell. They then activated mistrise village, which incorrectly made the Shiko uncounterable. It should only work if you activate before casting a spell. After further testing, when activated it made all spells of the controller uncounterable. This was tested on both Mac and PC.

    50 votes

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    14 comments  ·  Gameplay  ·  Admin →
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  15. Draft loss bug

    Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player

    765 votes

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    86 comments  ·  Events  ·  Admin →
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  16. Quick Draft Quest not completing

    I started another draft and am still not receiving progress for the three quick draft matches however, and clicking thee quest doesn't appear to navigate to anything. Is this a known issue, or is there any other way to receive progress?

    58 votes

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    9 comments  ·  Events  ·  Admin →
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  17. Complete 3 quick draft matches quest

    I have the quest to complete 3 quick draft matches, I bought gems to complete it. I played the Quick Draft Aetherdrift event and played 5 matches before losing 3 times. I spent the rest of the gems on packs before I realized the quest was uncompleted.

    38 votes

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    20 comments  ·  Events  ·  Admin →
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  18. Elvish Refueler Bugged

    Elvish Refueler not working as intended not allowed to continually exhaust it once per turn as the card allows. Lost premier game due to this and want a refund on the draft.

    52 votes

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    25 comments  ·  Gameplay  ·  Admin →
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  19. Sideboard

    1. Playing Bo3 standard ranked
    2. iOS 3.Actual: Unable to sideboard between games. Cards cannot leave sideboard to main. When minusing/pulsing copies of cards in main to sideboard and submit, arena says invalid deck submission.
    3. Expected: Able to sideboard freely without issues.
    4. No screenshots.
    5. No workaround.
    204 votes

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    49 comments  ·  Gameplay  ·  Admin →
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  20. Multiple exhaust activations

    I just played my first aetherdrift draft and my opponent was able to use there exhaust ability on the same creature multiple times without an elvish refueler out. I had one out but they never did and were able to exhaust there creature twice without it ability being refreshed in any other way

    50 votes

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    26 comments  ·  Gameplay  ·  Admin →
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