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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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28835 results found

  1. Maintenance notice in app

    It would be immensely helpful to all players if there was some indication that the servers are undergoing maintenance whenever players fail to login/authenticate during server maintenance.

    It causes confusion for myself, the many people that post on various forums, and those that ONLY post on forums when they're experiencing this issue. It makes the game seem like it's broken when you are attempting to login and are just getting a generic message back that makes it seem like there is just a problem happening and not a controlled situation (i.e. scheduled maintenance/patch deployment).

    3 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  2. Waiting for a game indefinately after game got stuck

    I was playing Historic brawl on pc and the game randomly got stuck. No actions could be taken, no turn timers went off and I could not concede. After being stuck for 10 minutes I fully closed the game and on relaunch I cannot join any game mode. I get stuck on waiting for a game on pc and mobile. The longest I waited was for 18 minutes for another Historic Brawl game. I think my account still thinks I'm in that first game and won't let me join another.

    6 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  3. Historic Brawl as Direct challenge

    Just some quick feedback/request. I would love to be able to direct challenge friends with Historic Brawl.

    51 votes

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    6 comments  ·  Product Suggestion  ·  Admin →
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  4. update : timer bug once again

    Everything is in the title.
    Like last time for last update.
    Ppl which overcome the timer make the game freeze....

    2 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  5. I cast Dragon's Fire and the game stopped presenting me things to do

    The game appeared to freeze without prompting me to choose whether to reveal a dragon (the additional cost to play Dragon's Fire, optional). Log attached.

    3 votes

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    0 comments  ·  Product Suggestion  ·  Admin →
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  6. I can't play

    My connection is ok. I tried to restart but nothing happens. My name in the game is Caravaggio.

    1 vote

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    2 comments  ·  Product Suggestion  ·  Admin →
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  7. Not giving priority to interrupt sage of the falls/ locust god combo

    1. have 2 davriels whisperings in hand with mana to cast them and an opponent putting in sage of the falls and the locust god with Indomitable Creativity. No priority is given in between creations of insect tokens.
    2. PC 3.No priority being given
    3. Priority being given
    4. N/A
    5. I was able to break force myself to receive priority by adding a stop in their main phase.
    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. Cascade broken

    I'm trying to play sliver cascade and I'm running into multiple issues. Sometimes when I cast my Commander it will cascade into a card and then not give me the option to cast it. Other times I will have my commander out and cast a 4 drop sliver which will cascade into a 3 drop sliver which will cascade into a 2 drop artifact and not let me choose to cast the artifact. This bug has yet to let me cast my mox amber even though it will cascade to the card. The last bug with this is sometimes it…

    24 votes

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    12 comments  ·  Gameplay  ·  Admin →
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  9. I am not getting the reward for purchasing forgotten realm mastery.

    I purchased Mastery of the Forgotten Realms on PC at level 80 for 3,400 gems and tried to receive the rewards for the purchase all at once, but some of the reward acquisition staging does not play and it appears that I am missing out on some rewards.

    Specifically, the "versus draft entry ticket" and "10 mythic rare cards".

    It was a quick thing and I forgot to get the log, but I can confirm that 10 mythic rares have not been added to my card collection.

    1 vote

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    2 comments  ·  Product Suggestion  ·  Admin →
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  10. bronze tier 0

    saw some other people had this problem but no solutions, stuck at bronze rank 0 and no way to rank up. any updates to this problem?

    972 votes

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    480 comments  ·  User Interface  ·  Admin →
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  11. HAND SMOOTHING

    i AM SO TIRED OF YOUHAND SMOOTHING GARBAGE. i DON'T WANT IT AND WOULD LIKE TO NOT HAVE TO USE IT. IT IS TOTAL GARBAGE AND DOES NOT WORK. LAST SEVERAL GAMES I HAVE HAD TO MULLIGAN BECAUSE OF WHAT HAND SMOOTHIG IS SUPPOSED TO PREVENT. ONCE CAN UNDERSTAND BUT I HAVE A REAL VERSION OF MY DECK AND IT NEVER BEHAVES THE SAME WAY AS ON HERE. I FEEL IT IS WRONG THAT YOU FORCE US TO USE AN ALGORITHIM YOU BUILT FOR BEGINNERS, I AM NOT A BEGINNER AND I HATE CHEATING. GIVE ME THE OPTION TO USE…

    6 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  12. The process of reporting a bug should be a process of reporting a bug and uploading log files to help diagnose the issue

    The process of reporting a bug must be separate from product suggestions.

    This allows the user to confirm that the bug itself has been correctly resolved.

    On an aside note I do like the voting system for product suggestions - though I think better categorisation would help you user based to vote for product suggestions.

    2 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  13. Saludos, hoy complete el pase de maestria y decidi comprarlo, no me llego la ficha de draft

    Saludos, hoy complete el pase de maestria y decidi comprarlo, no me llego la ficha de draft

    1 vote

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    0 comments  ·  Product Suggestion  ·  Admin →
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  14. Runaway Steam-Kin Priority Issue

    This has not happened before but in my last game on 9/1/21 at ~2:10 pm EST, I had 3 counters on my Runaway Steam-Kin. I was holding a Wizard Lightning. The game did not give me priority to remove the counters and cast Wizard Lightning. It cycled to my opponents' turn instead and wouldn't let me remove the counters for 3 mana to cast the spell.

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  15. islandwalk bug

    Islandwalk was not working as intended. Opponent was able to block creature even though they had a a steam vent in play.

    6 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  16. Magic Missile Was A Dud

    I cast Magic Missile, targeting a 4/2 Wildwood Patrol creature and a 1/1 Ilysian Caryatid creature. In response, my opponent cast Fire Prophecy, targeting my 5/3 Orcus creature. I respond by activating the ability of my Skullport Merchant, sacrificing my Orcus. When the stack resolved the following happened: I drew a card, my opponent was able to place a card on the bottom of their library and draw a card but Fire Prophecy had no target to deal damage to and so fizzled out, Magic Missile sat on the stack and then resolved without dealing any damage to any of…

    5 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  17. Mastery pass missing rewards

    I bought a pass at lv80. But it seems that only some of the rewards of pass came in.
    I don't know what I got and what I didn't get, but I checked that I didn't get a draft token and a pet.

    5 votes

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    1 comment  ·  Store  ·  Admin →
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  18. Color challenge Bug

    By looking for opponent, it can wait until 1h and it doesnt find any. Also is impossible to jump the Color Challenge

    6 votes

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    0 comments  ·  Events  ·  Admin →
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  19. パラディンクラスによるコストの増加

    相手がパラディンクラスを使用した際に、自分のターンでも呪文のコストが増えることがある。複数回確認しており、預言されたカードのコストが預言していない状態になる不具合が起こることが多い。
    写真を送付するとリクエストが送信できないため送付しておりません。

    1 vote

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    0 comments  ·  Product Suggestion  ·  Admin →
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  20. パラディンクラスによるコストの増加

    相手がパラディンクラスを使用した際に、自分のターンでも呪文のコストが増えることがある。複数回確認しており、預言されたカードのコストが預言していない状態になる不具合が起こることが多い

    1 vote

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    3 comments  ·  Product Suggestion  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues