MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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28820 results found
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Can't log in
No error messages, I put in my password, it goes back to the loading screen, gets as far as 'initializing localization database' then back to the login screen asking for my password again. The password still works to log in to this site so I assume it's a bug with Arena specifically?
Windows PC 2021.8.0.3855.884923, log attached
21 votes -
log in issue
When logging in I get sent back to the login screen after "initializing localization database"
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UTC_Log - 08-31-2021 14.00.16.log 1 KB -
UTC_Log - 08-31-2021 13.56.13.log 1 KB -
UTC_Log - 08-31-2021 13.55.48.log 1 KB -
UTC_Log - 08-31-2021 13.56.01.log 1 KB -
UTC_Log - 08-31-2021 13.55.40.log 1 KB -
UTC_Log - 08-31-2021 13.55.14.log 1 KB -
UTC_Log - 08-31-2021 13.55.11.log 1 KB -
Player-prev.log 31 KB -
Player.log 21 KB
41 votes -
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Servers are down.
The servers are down. Your official site says they are up. Right a script that has a dummy account log in every 5 minutes. When it fails to log in, have it ping someone to discover the problem. Alternatively, get servers that aren’t literal potatoes.
15 votes -
Wizards needs a better support model
For a game this big, Wizards should have a much more robust DevOps and support strategy. Many of us spend big dollars for a satisfying user experience and it seems like the level of sustainment is sub-par. It feels like they have a localized team, versus a "follow the sun" distributed model that can rapidly react and remediate issues.
5 votes -
Network Error
Network Error on both Mac and IOS system dated 31 Aug 2021 from Canada. Gme start but when trying start a match of any kind an error appears, like Network error or unable to resign event. tried both with wifi and 4g, internet is working just fine
30 votes -
non riesco a avviare nessuna partita perché viene scritto "errore di rete" "impossibile partecipare all'evento. riprova più tardi"
non riesco a avviare nessuna partita perché viene scritto "errore di rete" "impossibile partecipare all'evento. riprova più tardi" ho riaperto l'app e ancora e ancora la stessa cosa.
6 votes -
Why server status (on page statuspage) is ok, when they don't work?
Why do you need a server status page if it doesn't reflect the real state?
7 votes -
Cant log in mobile
I cant log in. Tried reinstalling the game but its the same. How do i fix this?
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Screenshot_20210831-071211_Magic.jpg 155 KB -
Screenshot_20210831-071143_Magic.jpg 121 KB -
Screenshot_20210831-071211_Magic.jpg 155 KB -
Screenshot_20210831-071143_Magic.jpg 121 KB -
Screenshot_20210831-071211_Magic.jpg 155 KB -
Screenshot_20210831-071143_Magic.jpg 121 KB -
Screenshot_20210831-071211_Magic.jpg 155 KB
18 votes -
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network error
Since today, whenever I want to play I just receive a network error.
This is really annoying. Fix this buggy game!
45 votes -
Authentication failed/Attach failed/Unable to join/Lost connection
As of today (31. August) I'm
1. unable to log in most of the time (1.png)
2. unable to join matches the rest of the time (2.png)
3. occasionally waiting for server followed by lost connection (3.png+4.png)PC/Windows(64bit)
17 votes -
Gladiator
Why not make Gladiator an official format? Why? Why, though? Just curious.
5 votes -
Can't play
I can't play. Why did I even waste my money on a Set Mastery that's already dried up on me? I can't even get a stupid uncommon? I remember when Sets Mastery had value. Now it just seems like a waste. Maybe I won't renew. I remember it used to cap out at 110, and I still progressed. Now it caps at 80?! That's insane! I can't even play to get my, "value". Bump it back up to at least 100, or improve rewards, or something. Disappointed.
4 votes -
I am not able to start the game - after loading there is a message "Attach failed to drop other attach" and my login is not accepted
Since today (August 31st) i am not able to start the game - after loading MTGA as usual, there is a message "Attach failed to drop other attach" and by repeating it again i get an authentification error and my login is not accepted...
8 votes -
Unable to login, authentication failed, attach failed to attach
I'm unable to login, tried reconecting and login out and in again and still am unable to play
9 votes -
failed to login
We all know the login bug we'v experienced very long. Some days ago there was an update and the issue was gone. Everything worked fine.
Now, 3 days later it's back!!
But now, for me, it's no "authentication failed" anymore. It keeps switching between "attach failed to drop other attach" and "timeout".
WTF?
After 10 times trying or so, I finally could login, but it's not going better.
I wanted to play a match, but it said "can't join event. Please try again later."
And if I try to go to the shop it just crashes and says "Connection lost".…14 votes -
Authentication Failed
So it happend again the Authentication failed again and again. I hope this time you will fix it for good.
18 votes -
Game glitched out and left creature on stack
During a game, the interface was very messed up. One of my creatures remained on the stack from round 2 until I died, and multiple land were not tappable. Felt like a memory corruption or leak.
Version: 2021.8.0.950.884923
2 votes -
Jumpstart Horizons deck lacking ways to trigger delirium
After playing a couple games I looked at my deck list and noticed that I only have 4 card types in my entire deck and only one artifact (no sorcerys or enchantments). Half of the decks theme was suppose to be delirium. This means that in order for half of this deck to do anything productive and fun I have to just get lucky and draw my one copy of Chromatic sphere. I payed for this and didn't expect an over site in something as simple as putting easy delirium enablers in the deck.
2 votes -
Cascade from command zone cast isn't working
Cascade from command zone cast isn't working
3 votes -
Didn’t receive mythic rare from mastery pass
Never received the mythic rare for level 52 in mastery pass
7 votes
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