MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10074 results found
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Game hangs at match end
The game hung at the end of the match. Instead of returning to the main display and showing what was won, the screen just went black and stopped. I had to close out and restart the game.
8 votes -
Game disconnected mid game
Game disconnected mid game, looked at a black screen for several minutes. Restarted client still a black screen, restarted one more time and it loaded out of match with a match loss. Can I get reimbursed for that event?
18 votes -
Wildcard Redeem failure
Wildcard Redeem Error. Wildcards are redeeming in deck creation in spite of the fact that an error message appeared saying "wildcard redemption failed: unable to contact server" or "Wildcard redemption failed: could not redeem wildcard." I just burned through maybe 2-3x the wildcards i meant to; i would love for that to be undone.
13 votes -
Arena on macOS crashes
Environment: Macbook Pro w/ Touchbar. macOS v10.15.4
Repro steps:
1. Go into the "Play" queue
2. Play a game (Standard)
3. Finish the game
4. About 50% of the time, Arena will crash
5. Re-opening Arena will show the following message: "An asset error occurred during your last play session."25 votes -
Option to disable or more efficient card shuffling ANIMATION
When playing with 250 cards or more, it the shuffling animation does freeze the game for quite a while.
Give us an option to disable this animation or just make sure it doesn't actually load in every card, so the deck size doesn't matter on the process.
I'm sure you find a neat way :)
5 votes -
Game crashes during matches and after restart
Game crashes during matches after installed today's patch. I lost 3 games of M21 draft and I am very disapointed. When I restart immediately the game it then crashes during the game loading page. I tried to download and use MTGAInstaller.exe referenced in the MTGA support sheet for game crashes but without success. See attached screen for the error message.
Please can you fix the issue, and emit a refund if my 10,000 golds for this first M21 draft ... ?
Thanks32 votes -
Game crash
When i start a battle or the opponent cast a spell, the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a ranking match...
52 votes -
Not getting mastery pass xp
Game is bugged and robbing ppl of the mastery pass rewards.
This happens every season! WHY DO YOU THINK IT'S ACCEPTABLE NOT TO FIX THIS! PPL PAY MONEY FOR THIS!You will have an amount of xp missing for the next reward... you will get that xp and more... AND NOT GET IT COUNT TOWARDS THE PASS!
45 votes -
Game keeps freezing and closing
The game keeps freezing and randomly closing when I play against other people and also while I'm building decks. It is incredibly frustrating to deal with multiple times within an hour of playing. This issue has been going on for a while now and needs to be dealt with IMMEDIATELY!
31 votes -
my friend list is not working
i see my friendlist dissapeared and also my name on the friendlist says username#12345 when i log out and then login my username corrects and says my id without the number... but if i close arena and reopen it it returns with the username#12345 name. and without my friends in any case
198 votes -
Bo3 Sideboard Quit Abuse
I've been encountering a lot of game quits during sideboarding in a Bo3 non-ranked matches. I believe the idea is when they win game 1, quitting during sideboard will still reward them the win (daily mission)... I see a lot of RDW or Bo1 decks abusing this, as they can farm wins as they are matched up with Bo3 decks which may usually depend on sideboarding against these type of decks. Bo3 decks would usually lose to Bo1 decks at game 1, then they just quite during sideboard to avoid losing.
18 votes -
Hi there, how could you explain me that i have mana flood with a 20 land deck and mana ***** with a 25 land deck, again and again happens
Hi there, how could you explain me that i have mana flood with a 20 land deck and mana ***** with a 25 land deck, again and again happens
21 votes -
Duplicate Protection Not working
Duplicate Protection is still having troubles (and this site justs sits at "posting comment" forever for pictures). I had it happen right before logging out in this log.
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MTGA 6_13_2020 10_01_53 PM.png 1084 KB -
MTGA 6_12_2020 2_17_42 AM.png 1145 KB -
MTGA 6_10_2020 6_36_15 PM.png 1120 KB -
MTGA 6_5_2020 5_52_35 PM.png 1200 KB -
MTGA 6_3_2020 11_16_41 PM.png 1159 KB -
MTGA 6_1_2020 12_35_07 PM.png 1170 KB -
MTGA 5_31_2020 3_53_59 PM.png 1255 KB -
MTGA 5_29_2020 8_00_38 PM.png 1125 KB -
MTGA 5_26_2020 8_34_52 PM.png 1057 KB -
MTGA 5_26_2020 5_11_39 PM.png 1240 KB -
MTGA 5_23_2020 6_31_00 PM.png 1345 KB -
MTGA 5_18_2020 9_28_47 PM.png 1081 KB -
Log20200613_220224.log 2 KB
43 votes -
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土地事故、後攻が多すぎてゲームにならない
土地事故や後攻が多すぎてゲームになりません。対戦相手が先攻の時は全く土地事故の気配が無いのに自分が先攻の時は高確率で土地事故です。調整するにしてももっとさり気なくやってください。露骨すぎます。
それともシャッフル機能を改善して偏らないようにすることもできないのでしょうか。
そうだとすればこのゲームに費やすユーザーの時間が無駄になるのでアリーナはサービス終了してほしいくらいです。71 votes -
wasted wild cards
i used 3 mythic wild cards and a rare but it didn't craft the cards
16 votes -
Traditional Standard Ranked play does not reward ranks
Both today and yesterday BO3 standard ranked did not reward me any ranks when I won the Bo3s. The usual rank gained/lost interface does not show up but quest rewards interface does. Checked my rank yesterday after 2 won Bo3s and did not gain any ranks.
21 votes -
Missing gems
I just complete a Premier draft event (4 wins). I hit claim prizes, but it did not give me my 1400 gems. My gem count didn't change. I tried restarting the client, but I am still not seeing the gems
7 votes -
Opponents triggers counting down my timer after I hit resolve all
I get that if I have priority, I need to do something and my timer starts. But after I've already hit "Resolve All", why should I be punished for my opponent playing a deck that has a million triggers?
55 votes -
Ozolith broken, must choose creature
I played the Ozolith and in the card text it says "you may move all counters...", but in action I had to choose a creature of the opponent, because mine were all dead.
36 votes -
Scry
After Scry and choose top as destination, when drawing the card is different
42 votes
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