MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3191 results found
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Edge of eternties packs by mistake
At level 4 of the new mastery i should have received 1 lorwyn pack by default and 3 more lorwyn packs from the purchased mastery, instead i got 3 edge of eternities packs, a few friends had the same bug, is it possible to get the actual lorwyn packs? Thanks
9 votes -
My companions page is empty
When I go to the "Select Companion" section while building a deck the page is empty. I can see me companions on my profile tab and can change the one used by default.
9 votes -
freeze in begining of games all format
As soon as we make mulligan choiceit freezes since this morning. Can't start games on android. It don't even let pass de waiting for opponent screen sometimes
9 votes -
Bug
When I enter matches i can't see my cards or can't enter gameplay. The matchmaking works and everything else as well, but im not able to play and my timer bar runs down without me having a choice to mulligan or even see or play my cards
9 votes -
cannot start a match
match making stalls in various stages sometimes abandoning the match after some time other times stays stuck without the opportunity to keep or mulligan
9 votes -
Not able to start matches
Everything I try to start a match I can not get to the actual game play. It either queues for a long time or does match, ask if I want to go first then just sits on the main game play screen never drawing cards.
9 votes -
Systems are not "operational"
For a company that gets as much income as yours it is shocking that you cant even get your status page to properly reflect the games status - matchmaking is down. And it is a repeated "suggestion" here that the status page shows nothing of any worth.
9 votes -
server issues
I can't seem to play the game. Each time I get in, it shows like the opponent is trying to choose to play or draw first, either my timer starts to run or theirs, and once the timer runs out, it just stays in that mode, and you cannot concede. Also, after each different screen change, it tries "connecting to server" and my Wi-Fi is fine.
9 votes -
Match not loading
4th game in a row where the game has failed to move ahead past either the loading screen, first turn player, or opening hand.
9 votes -
Games not loading. Sparky won't go away
Sparky has not gone away for WEEKS now. I've been playing for years. Sparky is useless to me. And today gameplay won't even load on VS matches. WOTC sucks. Get more devs on this game. The company makes enough money to where this game should run flawlessly. I feel like we're all shouting into the void and nothing will get done about it but WOTC will still gladly take our money.
9 votes -
Client not pairing for matches
Client not pairing for matches.
9 votes -
Beginning of match bug
At the beginning of the match, no hand is drawn, no ability to concede, and the timer runs out but doesnt end the match, and all counters are at 999.
9 votes -
Sparky voice line stuck
Sparky is stuck on the mainscreen repeating the same line about me being well on my way to being a great planeswalker, it's every time I log in, every time I finish a match. It's constant, and it's driving me insane. How do I disable this annoying pest?
9 votes -
Sparky shows up after update even for players who have the tutorial complete
Sparky shows up after update even for players who have the tutorial complete
Its not fixable by uninstall install and it's not the equipment I use. I use a android 15 mobile phone and this occurs to me in mobile I haven't check in pc but from what I see here other players same issue with pc. Fix when you can please arena IT team. It seems to be on your side.9 votes -
Food Chain playable in historic format and missing alt arts on cards
Food Chain is playable in historic format after new patch. Also several alt arts missing (e.Force of negation, entomb..) from collection.
version 2026.57.50.11790.1252588
8 votes -
Unable to login
The game keeps failing to authenticate my account by way of time out.
8 votes -
unable to log in then something weird happens
i cannot log in i was playing then a game ended i won and then timeout it failed to log in when i try to reconnect and when i try to reconnect this weird thing happens
8 votes -
Failed LogIn
I can not log in !
8 votes -
Unable to Login (Timeout)
I have this seemingly old bug some ppl experienced before. Is there a clear path i could not find in all the posts how to fix this issue? Cant login since a few hours.
8 votes -
Not receiving any gold for daily wins
Since this morning I haven’t been able to progress daily/weekly win progress or mythic ranking even when I win games. It also shows me as being sparky rank 0
8 votes
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