MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2708 results found
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ジャンプイン
マーベルのジャンプインにて発生
2つ目のパックを選んだ後に発生し、選んだことにならず進行不可になりました
1000ゴールドも支払ったまま且つ1つ目のパックのカードも貰えず、棄権もすることもできない状態になりました。
PCにてプレイし発生し、androidで起動し同じようにプレイしても同じ状態のままで進行ができませんでした。
欲しいカードがあるのにこれではままならない3 votes -
ジャンプインが始められない、終われない。
ジャンプインで２パック目を選択すると、読込みが入るが、
ホーム画面に戻るだけ。
再開すると、「１つを選んでください」と表示されるが、
選択肢となるパックが表示されない。（添付画像）
やり直すこともできない。3 votes -
ジャンプインが始められない、終われない。
ジャンプインで２パック目を選択すると、読込みが入るが、
ホーム画面に戻るだけ。
再開すると、「１つを選んでください」と表示されるが、
選択肢となるパックが表示されない。（添付画像）
やり直すこともできない。3 votes -
3 votes
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3 votes
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card theifed
I went to open my new packs for my ranked. then i got an error and all 4 disappeared. no cards no gold please advise course of action.
3 votes -
marvel
I opened the game and entered the “Jump In Marvel” event. After selecting the cards/decks to play, the game bugged. The screen froze on the selected cards, and I was unable to continue or confirm my selection.
Platform: PC / Steam
The game gets stuck on the card selection screen and does not allow me to proceed. I tried closing and reopening the game, but the issue persists. The Marvel event “Jump In” remains frozen and is unplayable.
The event should allow me to confirm my card selection and continue playing normally. I would also like this issue resolved so…
3 votes -
"Connection Lost"
I can't get into arena since about 4 days ago. When I start up it says ‘Connection Lost’. The only options are ‘check status’ (which indicates the servers are fine), ‘reconnect’ (which does nothing), and ‘exit game’. I've restarted the computer and exited and restarted the game, but it makes no difference. I uninstalled and reinstalled, no difference. I asked about this with the normal wizards customer service, and they said they can't help and sent me to you.
3 votes -
Deck shuffling gone wrong
I recently signed in for a draft. When unstaffed to play with the formed deck, I won 5 games in a row. Then, I leveled up a tier. The next 3 games I lost because I I have either no mana or only one of the colors in the deck. How ridiculous is this?? And what a strange coincidence! I only see the owners of the game/app setting things up to exploit people so they buy more
3 votes -
イベント進行不可
マーベルスーパー・ヒーローズのジャンプインでパック二つを選択後バグって最初の選択に戻されて、その後パックを選ぶを選んでもピック出来ない。
3 votes -
ジャンプイン
マーベルのジャンプインにて、2つ目のデッキを選んだけれども、エラーで選んでいないことになっており、プレイできない。
１つ目は選んでいるから、2つ目のデッキを選べればプレイできるはず。
しかし2つ目のデッキが表示されないから選びようが無い。
1つ目から選び直すこともできない。
コイン1000も取られたままだし、ジャンプインのイベントを遊ぶ事も出来なくなった。
どうにかして欲しい。
iPhoneにてプレイです3 votes -
Monica Rambeau transformation cost
having trouble getting Monica Ranbeau to transform to back side card. I played Monica Ranbeau in her normal form. I wanted to transform her but it would not let me. I might have been because I was going to get the red mana from an artifact token, but I was saying I needed the full cost to transform her when you are supposed to be able to transform her minus the initial cost paid on the turn you play her
3 votes -
Me no lands opponent land every turn brawl
It's amazing how the opponent gets a land every single turn of the game but you constantly ***** me over for lands almost every single game as well. I expect me to win games when you don't give me the f****** resources to play them. F****** algorithm is a joke.
3 votes -
Card played, server timed out, card stuck cast but unresolved, with no ability to recast.
When playing, I cast a spell on my turn. The sever lagged out. The spell was stuck cast, but unresolved. My mana was still available, but the card was stuck and could not be replayed, robbing me of a card.
3 votes -
Just got the earths Mightiest heros 1 achievement, but did not receive the cards
Just got the earths Mightiest heros 1 achievement, but did not receive the cards that were assigned as the reward. It says it was claimed, but I cannot locate them in the deck builder
3 votes -
draft
Playing MSH draft game crashed refused to come back, closed the game and opened again, got to a connection lost screen, checked the server status, it was normal.
Closed the game and had to reset my computer to try again to them finally be able to open the game again and see that i got a game loss closing my draft.
Here is the last log i manage to get3 votes -
Super Hero Civil War progressed to both chapter 2 and 3 on the same turn
I was playing MSH limited and cast Super Hero Civil War, targeting only one creature, opponent's 5-drop 3/6 that taps for mana and gives additional counters. I passed the turn with a Spider-Man on my side of the field, I think opponent had the rare blue Loki 2/1 ok their side. During their turn they cast Pet Avengers and used it's power up ability, then passed back to me. Then, when my saga went to progress to the next chapter it had 3 counters on it, and prompted me to choose a creature to fight another one. After choosing to…
3 votes -
Lost Game Before Finding Match
After matchmaking being stuck loading for about 2 minutes, the defeat screen appeared and I was sent back to the draft screen. I had one loss before so the Pick 2 draft was over despite me only playing one actual game. I spent 6k gold on the entry so if I could get that back please that would be appreciated
3 votes -
S.H.I.E.L.D Spy Kit not triggering on attack
attacked with creatures equipped with S.H.I.E.L.D Spy Kit, neither untapped or scryed, and no effect on the board would stop it
3 votes -
New algorithm
All algorithms need to be redone. Matchmaking algorithm needs to stop setting players up against direct counters to their deck, and the land/card draw algorithm needs to be adjusted. Every single game I play i almost never get more than 2 lands without at least 2 mulligans (i average 40 lands in a 100 card commander deck plus mana rocks) this should NOT happen as often as it does, and after that it is either a direct counter to my deck, I get absolutely nothing but lands all game, or I can’t get a single land to literally save my…
3 votes
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