MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10233 results found
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Cursecloth Wrappings Embalm Bug
Unable to embalm a creature after targeting it with Cursecloth Wrappings, despite having the mana available. Got the error message "Cannot be completed due to unpayable cost".
20 votes -
Bloodthirsty conqueror and marauding blight-priest
Are you serious with this cheated combo: Bloodthirsty conqueror + Marauding blight-priest (there are alternative combos working the same way).
The opponent plays these two cards and that's an infinite loop until you die!! Where's the pleasure to play in these conditions?
Wizards of the Coast - you're ruining the original spirit of the game :-(
20 votes -
concede button , Bloodthirsty Conqueror
Regarding the combo of "Bloodthirsty Conqueror" that will lose life until the end of the game. Why is the "Concede" button not available? If there are many lives that need to be lost 1 life at a time, do I just have to wait?
20 votes -
Jump In
I have played Jump In several times since Murders of Karlov Manor was released and have not been offered any of the new packets as my first selection - I was offered a new packet once as my second selection. I have played Jump In enough in the past that I should have received a choice of a new packet every time; according to your rules about packet selection.
Something similar happened for a few sets in the past where you would not get to choose a new packet sometimes. That seemed to be fixed for the last set or…
20 votes -
patterns in your shuffler
Since I have been able to see and reverse engineer patterns in your shuffler, If I exploit those would that get me banned, or would it be considered the same thing as exploiting hand smoothing?
20 votes -
Unable to purchase Gems on MTG Arena
I am unable to purcahase Gems on my MTG Arena account. Whenever I go to purchase them, the screen goes to 'Waiting for server', then either freezes or eventually after about 7 or 8 minutes goes to 'unable to access Server or something Similar.
I can play games and Draft fine, but cannot buy Gems with which to play.
Please advise as to what to do; i have contacted Customer Support and they Directed me here.
20 votes -
MTG Arena Shuffler doesn’t work is broken is not random
Fix the code maybe? Community has been mad for a long time.
20 votes -
Color Challenge & Duel Deck Challenge
Color Challenge and Starter Deck Duel Events not showing as complete, even though I have won with all of the duel decks and defeated all of the color challenges. I have tried logging out and logging back in, but it does not work. Please fix this
20 votes -
Prerelease packs missing
The packs from the lotr prerelease code I had waiting to open disappeared during the update. Please give them back.
20 votes -
card styles
The card styles tab is bugged or something, i cannot see my colection of card styles and everytime i choose a card that i know i own a card style to i get a "There are no card styles available for this card"
20 votes -
Can't exit tutorial, even after restart.
I've entered the tutorial and there is no way to get back to the regular game mode unless I complete the tutorial (which I don't want to do). Exiting and re-entering the game doesn't help.
20 votes -
No mythic card reward mastery pass
I've won the mastery pass mythic card reward but i've recieved an uncommon reward (groom's finery). Here is the log. Can I have a Mythic reward please?
20 votes -
Uncommon card rewards after 80lvl
Good day! Mastery pass levels above 80 are not yielding the Uncommon card rewards. Please fix.
20 votes -
sudden game freeze/crashy
every once in a while the game will freeze and either eventually force close or i close
20 votes -
Refund/replacement for mythic pack - Mythic Pack False Advertising
I purchased a mythic rare pack and did not receive a mythic rare nor a mythic rare wildcard. This is at least the second time this has happened and seems to be an issue that has been happening for quite some time. Please fix this issue, that's false advertising!
20 votes -
Arena is rigged
I would like to thank the creators of this app/game for making me loathe a game I've loved sonce 1994. It's algorithm is completely rigged. Matches are decided when the game begins and the game ensures that you cannot exceed in enough Matches in a challenge to acquire the appropriate currency to play the challenge again. It will also like to give you matches of no mana or all mana easily at three times the rate this happens in reality to ensure you lose as well. The oddasity of Hasbro actually having ProTour tournaments over this medium is both disgusting…
20 votes -
Player turn time limit
For the love of god, reduce the amount of time a player has to use each round, or at least reduce the amount of time before the time outs kick in. The turn length gets used and abused because of the game design. No one needs more than 30 seconds to figure their turn out. Just another ding in this game.
20 votes -
unable to login
Message: Unable to login: authentication failed. Attach failed to drop other attach. Timeout.
Both on pc and on phone.20 votes -
Rank Bug
I am not gaining rank when I win games, but I am losing rank when I lose, the ranking system is completely broken. This seemed to start when I first played BO3 in Mythic, until then I had only been playing BO1 and everything seemed to be working as expected.
20 votes -
Improving bot matches
I would like to suggest a more diverse and challenging bot. Sometimes I want to test my deck or enjoy playing magic at my own pace and the current bot is disappointing. I don't think bot should be just for beginners.
21 votes
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