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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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9075 results found

  1. Ranked Match Opponent Timed Out - Stuck in Match and Cannot Exit

    While starting a ranked match, I chose my starting hand and continued. My opponent timed out but the match did not end. It also will not let me exit the match/concede. I have to restart my game completely to get out of the match.

    13 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  2. Winter Sale 5 Full Art Lands not appearing

    I was looking at the winter sale bundles available and when I realized it was a twelve days of christmas thing, i wanted to look at what each day's sale was. I purchased the ones for days 2 and 3, then I could see what was for days 1, 4, 6, and 7 (current day). However I can't see 5, which I looked up was 5 full art lands. I thought maybe I purchased it and somehow forgot, but cannot find them when I look at the card appearances I have. I saw on Reddit that many other players have…

    13 votes

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    7 comments  ·  Store  ·  Admin →
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  3. Sparky wont go away

    Sparky came back about a 2 updates ago and it wont go away and there is no option to turn it off. I completed the tutorials years ago, there is no reason for this feature to turn itself back on.

    13 votes

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  4. Avatar: TLA Sealed Event - Bug

    It wont let me continue on to making my deck when trying to play in the sealed event. I signed up and paid the 2000 gems but now its stuck and theres no button to move fwd with an archetype.

    The sealed event still does not work for me. Everything is up to date and it looks just like the photo i sent you. Is there anyway to resign me from sealed on your end to reset it?

    13 votes

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    2 comments  ·  Events  ·  Admin →
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  5. Back button in deck starts overview not working

    Playing a sealed deck currently and when i go into the deck stats the back button is not working (on mobile android). It always just gives the box to change the deck name. The same even happens if I am in the choose avatar view and click on the back button. This worked before the last update.

    13 votes

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  6. Jump in

    My jump in midweek magic event gave me 28 lands in a 40 card deck. I picked Roku for my first packet and Powerful for my second. I checked my deck before playing and lo and behold, green lands for some reason

    13 votes

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    2 comments  ·  Events  ·  Admin →
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  7. Toph avatar changing to Viven in match

    Currently have the Toph avatar equipped for my deck, but once in a match it changes to Vivien. It only seems to be doing it with this avatar as my Timmy one remains the same.

    13 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. 2 picks queue instead of 1 pick

    I joined a normal quick draft and it sent me to the 2 picks queue. I thought I miss clicked but then I played another one, double checking and it happened again! I am sure is a bug.

    13 votes

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    0 comments  ·  Events  ·  Admin →
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  9. Knife Trick bugged

    Every time I play Knife Trick the game breaks and will not proceed to the next phases in the turn and now getting loses because of this bug.

    13 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  10. got preorder items twice

    Ok, had a weird glitch.
    Preorder the Through the Omenpath bundles previously and acquired the product on release. Open the packs during lunch break. Later in the day, got a email that said I was missing the preorder bundles...though I didn't and now got double the packs essentially. Avoiding opening the 50 card pack bundle atm since I don't know what to do and don't want to compromise my account.

    13 votes

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  11. Kotis

    Kotis not working again. Issue first began with update. Issue was resolved, but started again this morning. When kotis deals combat damage, it exiles opponents library but does not allow the cards to be cast.

    13 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  12. Edge of Eternity alchemy boosters opening rares from other Alchemy sets

    Bug Reproduction

    Platform: PC

    Steps
    1) Collect all cards from the main EOE set
    2) Open a 10 EOE Alchemy boosters
    3) See non-EOE Alchemy rares in the opened cards

    Expected Results: Only rares and mythics from EOE Alchemy should appear

    Actual Results: Cards from non-EOE Alchemy sets are appearing. In the attached screenshots, the following non-EOE rares were opened:

    1) Razor Demon
    2) Three Tree Batallion
    3) Chomping Mastasaur
    4) Vigorous Farming
    5) Tsagan, Raider Warlord

    Workaround: Unknown / Not Available

    13 votes

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  13. Demonic Pact

    Demonic Pact has been changed /updated relating to upkeep triggers, but in the process you can no longer select the enchantment during gameplay to see/ verify which options have been used and which are left. This is relevant info when you are playing with or vs Demonic Pact.

    13 votes

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  14. 13 votes

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    1 comment  ·  Events  ·  Admin →
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  15. Deck with multiple cards like dragon's approach, rat colony and nazgul are not available to play.

    Just went to play brawl with one of my decks but it's not available anymore saying that a can't have more than one copy of each cards including Dragon's Approach, Rat Colony or Nazghul.

    13 votes

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  16. Nazgûl and Cid, Timeless Artificer "too many copies"

    Arena is telling me that I have too many copies of these cards in my Brawl decks that use them.

    13 votes

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  17. 13 votes

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  18. Side board issues

    For some reason I can’t have more than 7 cards in my side board, and every time I try to put in any number between 8 and 15 cards in the side board, it says “decks cannot have more than 15 cards in the side deck.” It says this both for new decks and existing ones

    13 votes

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  19. Deck builder Sideboard cant count.

    In deckbuilder, if sideboard has 8 or more cards the client will not save the deck and reports that “a deck can not gave more than 15 cards in the sideboard”. There were 8.
    I tried with other cards and other sideboard sizes. 7 or less is fine. 8-15 is bugged to automatically think its more than 15.
    I saved the deck with a small sideboard then reopened the deck and still encountered the bug.

    13 votes

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  20. deck cannot have more that 15 cards in side board on edition

    i here can't edit sideboard when trying to edit deck most of decks are considered as invalid with message error "deck can't have more than 15 cards in sideboard" the error is on many valid decks in my deck list
    seems also that in match i am not able to side cards ...

    13 votes

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