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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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823 results found

  1. Add deck type "Friendly Brawl Rebalanced" to direct challenge

    At this time, the only option for playing brawl in direct challenge matches is the deck type "Friendly Brawl."

    All other brawl deck types ("Standard Brawl," "Historic Brawl," and "Friendly Brawl Rebalanced") are loaded into the direct challenge as deck type "Friendly Brawl."

    Consequently, Alchemy Rebalanced cards are automatically switched for the original, non-rebalanced cards in those decks : there is currently no way to play Alchemy Rebalanced cards in brawl matches using direct challenge.

    This results in a situation where players cannot 100% replicate the public queue "Standard Brawl" and "Historic Brawl" play experiences in a direct challenge…

    159 votes

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    12 comments  ·  Product Suggestion  ·  Admin →
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  2. impossible to open deck from color challenge

    If I try to open deck from the colo challenge (click on it) starts the Waiting for the Server page that never closes and the only way to stop that is kill the MGTA process. It's a recursive bug simple to reproduce. Windows 11 (up to date), 64 GB ram, 2 TB SSD disk, NVIDIA GEForce RTX 2070 Super (16 GB ram) with up to date drivers.

    I tried to wait, but after 45 minutes I killed the process.

    1 vote

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    0 comments  ·  Gameplay  ·  Admin →
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  3. Sparky's Challenge

    Sparky's Challenge disappeared, I saw that I'm not the only one who reported it, I hope there's some way to fix it. I couldn't complete it

    4 votes

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    0 comments  ·  Events  ·  Admin →
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  4. direct challenge

    neither friend nor i can request each other a a friend nor can we direct challenge each other

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  5. Cancel challenge button color is wrong

    Currently, when waiting for a friend in a challenge game to select their deck, the Cancel button is a bright orange Call To Action button. This is confusing, and leads to accidental cancellations of the invitation, as it is the incorrect usage of the orange CTA style. That style should only be used for the most common, most desired action, like Play. In this context, the cancel button should be a smaller, gray, secondary button. This style is used in other places for the cancel button, as well as the not default play button, etc. My guess is that if…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  6. Unable to sideboard or rejoin game

    I tried to concede from game 1 from the Std Metagame Challenge, and when I tried to click settings I missed and closed the window, closing the client. When I reloaded the client, the game was still active and so I conceded the game as normal. However, I was unable to see my deck (only my sideboard), or confirm any deck configuration, instead seeing the screen as shown in my file. I couldn't rejoin the game after multiple attempts, and could only concede from the settings.

    379 votes

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    146 comments  ·  Events  ·  Admin →
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  7. Friends list broken, cannot challenge friend

    Friend on iOS can add me as a friend but I disappear immediately, as if I'm offline. Earlier it just said he had no friends, which is rude

    Anyways, we've tried direct challenge through friendslist with identical settings but it won't start. Just gives us cancel button

    43 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  8. Continuous Bug Metagame Challenge

    I'm here to report continuous bugs in the metagame challenge, one above all is the sideboard bug! When I have to do the sideboarding process, the card screen goes blank and I can't read the quantity of cards present, this leads to a side board management problem and consequent impossibility of playing correctly!

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. unable to login

    i can't login to my account. on my pc or android. every time i login it says unable and i can either go to forums, reconnect, or log out. please adcise.

    101 votes

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    35 comments  ·  User Interface  ·  Admin →
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  10. unable to login

    Message: Unable to login: authentication failed. Attach failed to drop other attach. Timeout.
    Both on pc and on phone.

    20 votes

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    0 comments  ·  User Interface  ·  Admin →
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  11. Unable to Login - Authentic failed for "username"

    Unable to Login - Authentic failed for "username"

    1,500 votes

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    772 comments  ·  User Interface  ·  Admin →
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  12. Unable to Login

    I am unable to login to my Wizards Arena account for the iOS app. I keep getting an error message saying the request has timed out.

    18 votes

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    3 comments  ·  User Interface  ·  Admin →
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  13. Sparky Challenge Not Showing

    Enn#10800
    Jun 17 12:30 pm
    After completing the tutorial, I have not unlocked Sparky's Challenge; the event, which should appear at the end of the tutorial, is virtually nonexistent and not present on my home page. I'm not going to drag this out, partly because I think I've read that many users have had the same problem as me and this is a known bug, however I can't accept that I haven't even started playing and am already suffering from problems due to bugs in the game that will prevent me from getting rewards that I honestly don't want…

    19 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  14. Unable to cast instants after blockers declared

    Unable to cast instants after declaring blocker

    55 votes

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    22 comments  ·  Admin →
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  15. Unable to side-board

    Playing on an iPad. Prior to BloomBurrow I was able to side-board. After BloomBurrow I'm unable to add side-board cards but I can remove main-board cards. Traditional Timeless.

    33 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  16. Unable to get collection

    Title says all. Impossible to connect to servers in a stable manner. The error states 'network error - unable to get collection'.

    Tried all possible solutions listed in the troubleshooting section and nothing worked.

    Thanks

    31 votes

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    4 comments  ·  User Interface  ·  Admin →
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  17. unable to cast instant spell

    Unable to cast spell during combat - had mana available and the opponent did not have any way of stopping or preventing the spell.
    This cost me my tournament.

    58 votes

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    10 comments  ·  Gameplay  ·  Admin →
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  18. Sideboard Erro during Metagame Challenge

    Played a Historic Bo3 ranked match with a deck and had no problems. Entered the Historic Metagame Challenge with the same deck and, both after game 2 and after game 3, once I made my changes and hit Submit, the Sideboard disappeared and I couldn't do anything until the SB timer ran out, at which point the next game started WITHOUT the SB changes

    7 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  19. I cannot use sideboard in BO3, metagame challenge.

    I could not use sideboard card in metagame challenge. So I lost games.

    10 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  20. Unable to log in after update

    Unable to log in after update. Tried logging in, update actioned, then the below message after "waiting for server".

    30 votes

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    2 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues