MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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425 results found
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Unable to Login Authentication failed Timeout
Since this morning I've been having trouble logging into the game, getting an 'unable to login: authentication failed for ' error.
Last night everything was working great! I've tried reinstalling it several times, trying to log in on my phone, checking the files, trying to log in on a different pc and about every random comment that’s seems to work for other people on threads that have had this problem but nothing has worked for me. My computer hasn’t had any windows updates or changes.
7 votes -
application can't be opened Error -50 (mac M1)
Cant open/login to the game. Tried between 15:00-15:35 GMT+1. Server status for Mac is "Operational".
7 votes -
Threshold indicator on Shoreline Looter doesn't work
Shoreline Looter has a Threshold ability that activates when there are 7 or more cards in the graveyard. However, the indicator on the corner of the card doesn't change from 0, despite there being multiple cards in the graveyard and the ability being active. This only happens with Shoreline Looter; other creatures with Threshold (in the same deck) don't have this problem, which has happened to me in PC and Android during Standard Play and Sparky matches.
7 votes -
Numbers aren't readable
Hello,
After the most recent Arena update I downloaded on my Android phone, numbers only apart as white boxes and some text is blurred. I've included pictures to illustrate.7 votes -
Bug
When loading the game, text and images are not displaying properly. Text on cards is not legible, and important game info like life totals and planeswalker loyalty is covered by white boxes. This impacted my gameplay and led to me losing matches in my powered cube draft.
7 votes -
Sparky Not Going Away
There are already countless reports about this… Sparky appears every time I open the home screen, “What an adventure, you’ve got a quest” and so on. I’ve completed the tutorials. I’ve completed quests. This is seriously frustrating.
7 votes -
Sparky Bug
I am having an issue with Sparky though. I have reached Rank 3 in the spark rank, but the quest won't complete.
As a result, I am constantly harassed by Sparky at the home screen.
7 votes -
the transmogrants crown isnt working
transmogrants crown is broken.
it asks to surveil when asking which equip cost to use,
cant be cancelled.6 votes -
Fullscreen setting doesn't stick
On Windows 10, playing game through Steam for PC, when I change the graphics setting to fullscreen it stays that way only for the tab you are on. For example, on the main game bar at the top you select the "Packs" tab and enable full screen it will remain that way while on that tab. The moment you switch to another tab such as "Home" or "Store" it will revert to a windowed version of the game when it gathers data from the server. This issue remains persistent for all tabs and when checking the setting it will show…
6 votes -
I CAN'T ACCESS MY ACCOUNT
Hello, I'm reporting an error that's been driving me crazy all day, trying to find "possible solutions" that aren't working. Yesterday, while playing a game, the app unexpectedly closed on my iPhone. To my surprise, this morning when I tried to log back into my account, I couldn't get in. I got a black screen with the message "Unable to log in
Authentication failed for X: Timeout."Before trying it on my PC (Windows), I tried clearing the app's cache, uninstalling and reinstalling it, trying with mobile data and Wi-Fi, and restarting my phone. None of those things worked. Then…
6 votes -
Can't join the game
Hello, can't join the game neither on pc or android. The game tries to launch but I have this message : authentification failed. (see first screenshot) and If I try to reconnect I have 3 choices with no text (see second screenshot). I tried to desintall / reinstall on my phone with no success. Can you help, please ? Thanks in advance
6 votes -
Stuck on “waiting for the server”
The game will not let me in at all. Upon starting the application it stays on “waiting for the server” FOREVER. Eventually the main menu music starts playing in the background, but the menu never appears. I restarted my macbook, uninstalled and reinstalled the game, tried logging in on my phone… nothing. I can’t get in anywhere. The status page says “all systems operational.” This is ridiculous.
6 votes -
During Best of 3 (BO3) sideboarding sometimes top UI menu crashes to white
When sideboarding in BO3 sometimes UI will "crash to white". The top bar becoming nigh-unreadable.
The effect will remain until the next restart of the game.
6 votes -
i was playing with my friend when he got disconnected and i got stuck in the loading screen of the challenge
i was playing with my friend when he got disconnected and i got stuck in the loading screen of the challenge
6 votes -
Sparky fix
Problem: Sparky which is intended as a feature for new players shows up if it is accidently triggered in the codex. This is not intended design and a lot of players are complaining here in the feedback forums and on the Steam forums and probably everywhere else too. It is, an issue.
Fix:
-Take 30 to 60 minutes for reading the "Loading initial scene".
-Identify the "Sparky call function".
-Open "notepad.exe".
-Add "BREAK" to Sparky's function.
-????
-Take the day off, good job.Thank you.
6 votes -
Spark
MAKE SPARK SHUT THE FUСK UP! ARE YOU STUPID? JUST DO IT!
6 votes -
Vault progression and Still Sparky yapping
I've opened over 25 packs and noticed that my vault progression percentage hasn't increased from 19.2%.
Can you get Sparky to shut the **** up!?
I've had to reduce in-game voice volume to WORK AROUND YOUR POOR PROGRAMMING which REDUCES THE GAMEPLAY EXPERIENCE because you guys FAIL TO FIX IN A TIMELY manner.6 votes -
Have a deck that is traditional historic format and when I go to change the format in the dropdown menu, it hides behind other UI
Have a deck that is traditional historic format and when I go to change the format in the dropdown menu, it hides behind other UI
6 votes -
layers incorrect since lates update. cant change companion in deck builder, main screen dailys hidden behind goblin, cant change deck format
- Cannot see daily or regular challenge text over new goblin avatar. layers are messed up easy fix. 2.Deck builder, if duplicate deck is made or changing deck from alchemy to standard the drop down text is layered behind everything and cannot change deck format anymore. 3.Changing companion in deck format is null, no companions show up at all.
cheers and happy new year. Minor issues/ fixes but im sure people are crying over this.
6 votes -
I'm well on my way to becoming a great planeswalker! (Sparky bug)
Just reiterating that I am also experiencing the Sparky bug despite being well past the tutorial.
6 votes
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