MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
28834 results found
-
Keeps crashing
Game keeps crashing and I can't even make a log.
37 votes -
Spontaneous Loss
So far, I have experienced two events of spontaneous loss. Both occurred on my turn, I did not concede the match or mistakenly do so, and my opponents had no active effects in play that would cause me to lose in such a way. Long and short of it, I suddenly lost for no logical reason. My internet connection is solid, so it's not that. Included the log of the most recent Spontaneous Loss. Very frustrating when you're playing ranked.
WotC, get this on lock. TIME NOW.
50 votes -
Opponent stuck in timeout
Opponent is not losing due to timeout.
I am playing in the arena sealed event and during the opponent's first main phase he went into time out, but the game is stuck after his timeout expired and the game has been stuck in his main phase for 1 hour.
183 votes -
Server Issues
Auto-conceding battles because of server issues. Checked own connections and network and no issues with anything outside of the MTG Arena app.
See log file attached.
43 votes -
Adamant not working with Salying Fire
On two different occasions I cast Slaying Fire and selected the button to pay it's Adamant cost. Both times, however, it only dealt three damage as opposed to four.
6 votes -
Preconstructed Decks Missing
Logged in today to find all my earned preconstructed decks were missing from deck list. I completed todays challenge to earn a new one and that deck didn't show up either...
35 votes -
Colour Challenge Decks not Unlocking - Last round also not with Colour Deck
Colour Challenges are not unlocking any of the decks upon completion.
Also the final stage for every colour challenge doesn't happen with that deck but instead asks me to choose another random deck.
I have been playing since the first Beta o I suspect this is related to my account not being reset properly.
I can't get any of the new deck unlocks for any colour challenge.
19 votes -
legendary
Played an Izzit deck that Quasiduplicated Torbran multiple times. The tokens created were LEGENDARY creatures of the same same, thus violating the Legendary rule.
5 votes -
Earn A Deck Not Awarding Deck
I'm not getting the correct daily rewards on my account, today I didn't get the deck I was getting on a daily basis.
In daily missions. I was supposed to win a new deck today, I completed the mission but I didn't receive it. The last one I received yesterday was DIMIR HOUSE (black and blue).
63 votes -
Fullscreen is actually Borderless Windowed Mode
As the title says, it is obvious that the Fullscreen Option actually enables Borderless Windowed Mode. There is no actual Fullscreen option. This can be seen by either alt-tabbing (which happens instantly, not possible in actual fullscreen) or by minimizing another window, which shows Arena behind it, proving that it is running in a window. I really don't get why this is a thing.
5 votes -
7 votes
-
No timeout for opponent
In a draft game, opponent made no play in game around turn 12ish... The timer icon appears for them, but no timeout bar ever appeared. My internet is working (per websites in browser).
7 votes -
Error Updating Data
The game is stuck on startup.
It says : "Error Updating Data - Please check your connection and try again".Obviously my connection work just fine. I think this is a bug.
Thank you for your time and patience
-
Vrjlxn6.jpeg 391 KB -
スクリーンショット 2024-01-28 141828.png 3891 KB -
Screenshot_20231214_180103_Magic.jpg 97 KB -
MTGA 2023-12-14 21-57-40.mp4 35704 KB -
Screenshot 2023-12-14 215714.png 38 KB -
Screenshot_20231212_203447_Magic.jpg 98 KB -
IMG_1476.png 46 KB -
Error.PNG 51 KB -
Capture.PNG 49 KB -
Screenshot 2023-12-13 173509.png 37 KB -
IMG_0551.png 46 KB -
IMG_3765.png 75 KB -
IMG_0046.png 87 KB -
IMG_1881.png 80 KB -
Screenshot 2023-12-12 201518.png 30 KB -
Screenshot 2023-12-12 160129.png 27 KB -
image.jpg 2037 KB -
20231212_144914.jpg 1813 KB -
error.png 37 KB -
Screenshot_20210209-223106_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 244 KB -
wsxG18sPDwA.jpg 65 KB
577 votes -
-
Game suddenly has me defeated out of nowhere even if I won first game and was winning second game!
Game suddenly has me defeated out of nowhere even if I won first game and was winning second game!
18 votes -
Full Control Mode deactivates itself
Just lost another match, because Full Control Mode deactivates itself. A lot of times I can prevent those losses, because I press Ctrl like a maniac during the same turn. This time I activated Full Control Mode in my first main phase, then attacked with Gallia of the Last Dance. I had no chance to play my card before the triggered ability resolved, resulting in having to discard unlucky exactly that card. Normally I would play it with Gallia's trigger on stack. Really frustrating to lose a game and my ressources for that event (1.500 Gems) like this. Please fix!
…
22 votes -
No lands in limited
PLEASE FFS once do your job!!
Check the log file. This cannot be happening!!! It is statistically impossible!!!!
First game mulligan 4 lands into 2 lands keep with plays, never draw another land.
Second game keep 2 lander with 3 plays, go to 26 cards left in library never draw third land.
Come on!!!
You have to be refunding these things....
16 votes -
game froze during draft game
Games froze during draft game, i disconnect, and when enters it remains in the same froze game. I cannot play.
-
Log20231125_093735.log 1881 KB -
Log20230524_220734.log 1019 KB -
Log20230524_222907.log 1019 KB -
Unbenannt.jpg 896 KB -
Capture+_2021-02-14-18-18-41.png 3648 KB -
Capture+_2021-02-14-18-18-09.png 3603 KB -
Log20201028_095736.log 681 KB -
Log20200416_131905.log 31 KB -
Log20200318_164212.log 22 KB -
Log20200222_124120.log 94 KB -
Log20200206_185209.log 772 KB
126 votes -
-
Opponent Mirror Matching
- I build a new deck
- I play a mirror match, sometimes for several games in a row
Question (please answer): Can you provide us with details on WHY this happens, how we can avoid it, and consider a game format that has ZERO influence on player matching? What's wrong with random matching? It allows your customers to test decks properly rather than with the Arena finger on the scale.
Question (please answer): Do you provide your customers with an explanation? How your algorithm works? Why they will never be matched against certain deck types (unless they switch the deck they…20 votes -
Rank
twice in standard ranked he didn't give me the point to advance to platinum rank! (
50 votes -
can not mute players
The mute function stops working after the first game now. After the last update mute no longer works correctly in that after the first game that one mutes a player the mute button stays on mute for the next game but does not mute the next player at all. In the game after a player is muted the new opponent still can post emote and their pet is still active, the option for unmute only available. Clicking unmute in an attempt to mute again does
note do anything.12 votes
.png){kind=link}
.png){kind=link}
- Don't see your idea?