MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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5972 results found
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Avatar locked - can´t change Avatar [solved]
Avatar locked - can´t change Avatar. The Video uploaded does not show ingame, only loading the game. Yet ingame it´s the same.
I used an Avatar, then bought Squee and applied after transaction as standard. since then my avatar is locked and whichever i choose it´s always the same avatar ingame.
Support couldn´t help - reinstalled the game - uninstalled with revo intensive mode, disabled windows coreisolation - i am not using third party AV or vpn.
thanksEDIT while participating in the sealed-dominaria event (12.000 coins) the avatar is not locked.
on traditional historic play it is still locked :(
EDIT
The Avatar was never "locked". In Deck Options (clicking top right corner on the deck symbol) you can select a specific avatar for each deck.
Yet i am surprised that support couldt not give this info.
problem solved!Avatar locked - can´t change Avatar. The Video uploaded does not show ingame, only loading the game. Yet ingame it´s the same.
I used an Avatar, then bought Squee and applied after transaction as standard. since then my avatar is locked and whichever i choose it´s always the same avatar ingame.
Support couldn´t help - reinstalled the game - uninstalled with revo intensive mode, disabled windows coreisolation - i am not using third party AV or vpn.
thanksEDIT while participating in the sealed-dominaria event (12.000 coins) the avatar is not locked.
on traditional historic play it is still locked…
10 votes -
Ban ALL Infinite Combos
Ban ALL infinite combos. Theyre virtually impossible to counter once they start. They undermine the integrity of the gameplay by completely changing the rules of the win scenario.
Using an infinite combo is like a spoiled rotten brat youre forced to play with as a kid because your mom is worried because they have no friends.
The Brat triumphantly yells, "I Win!" You ask for logic or reasoning and their response is, "just cuz!"And you wonder why you dont have any friends. Winning with an infinite combo is a cop-out for somebody who cant see the game thru to the end.
Well dear user of infinite combos: You crow and cheer yoursel; prausing the accomplishment of a win that should never have been a possibility in the 1st place. Youre like a guy who brings a gun to a fist fight and upon killing the hulking mass of combat experienced muscle you lawd yourself as the better fighter just because you won (when in reality you are not the better fighter.)
A stronger fighter (i.e. the best players) should look for a challenge to win, not take the easy way out.
WotC used to monitor these things. They used to care about balancing the game and banning infinite combos, but since they abandoned us its up to us, the strong players, to fight for a truly balanced battle.
Dont used infinite combos, dont use cards that change the rules for winning (i.e. you win the if... scenarios), dont use planeswalkers, dont copy other people's deck list, and especially dont use cards that you know are broken. Dont accept the fact that WotC allows these cards. Fight for balance then it comes down to wit, intellect, strategy, cunning, not money and lazy copying.
Ban ALL infinite combos. Theyre virtually impossible to counter once they start. They undermine the integrity of the gameplay by completely changing the rules of the win scenario.
Using an infinite combo is like a spoiled rotten brat youre forced to play with as a kid because your mom is worried because they have no friends.
The Brat triumphantly yells, "I Win!" You ask for logic or reasoning and their response is, "just cuz!"And you wonder why you dont have any friends. Winning with an infinite combo is a cop-out for somebody who cant see the game thru to…
30 votes -
Daily Quest Progress Stuck
Multiple Daily Quests progress stuck even when conditions are met.
146 votes -
Keep historic cards unchanged with alchemy
Dont change Historic with Alchemy updates. This destroys the only eternal format available on Arena, which is important. It will kill interest in Arena.
89 votes -
Frozen during draft match. Lost match.
Any way to be compensated for lost match?
14 votes -
Buying multiple packs at a time gives no progress towards gold packs
When I logged in to get my Brother's War packs, I bought 2x15 packs with gold and didn't get any progress towards gold packs. I bought 1x pack with gold and it gave me progress toward a gold pack. I am missing 30x progress towards gold packs (3 gold packs), please remedy.
7 votes -
Game crash
the game crash on the deck selection area before to join a battle.
Select the desk icon, roll the mouse wheel or the scroll bar to select your deck, then freeze and crash the game.68 votes -
Bought bundle, cards in bundle not available to use
After making a purchase from the store with gold, I did not receive the cards from the bundle.
14 votes -
Draft Token
No draft token after purchasing the mastery pass
113 votes -
Purchase failed due to store error
Purchase gem failed from yesterday due to store error
41 votes -
Brawl Friend Challenge
what is going on with the brawl deck in the Friend Challenge mode. Can't play brawl against my friend any more
143 votes -
Scute Swarm Bug
The game times out on you if you reproduce too many scute swarms with a life gaining card like Prosperous innkeeper. I timed out because I made 175 scute swarms plus added those life counters and it would not let me skip the scute swarm making graphics or move onto my next step. So it prevented me from attacking to end the game and then from taking another turn until my timer expired.
33 votes -
alchemy is a bad idea
alchemy is a bad idea
78 votes -
Gems when not all rares collected
I received gems instead of a Rare/Mythic when I had collected all the cards from that set, knowing there is still one I want - hence why I'm buying that set - and because the second pack I I opened gave me another rare. It clearly says on the gem card that I would have had to have collected all the rares and mythics.
This is not my screen shot, but it shows the same thing for the gem card.
https://i.redd.it/p1l2lb06lkh81.png
I want my rare/mythic please.
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MUL_collection_MYT.png 2116 KB -
TLR_collection_RAR.png 2066 KB -
TLR_profile.png 1778 KB -
TLR_collection_UNC.png 2039 KB -
MUL_collection_RAR.png 2138 KB -
MOM_profile.png 1791 KB -
MAT_profile.png 1786 KB -
MAT_collection_MYT.png 2116 KB -
MOM_collection_COM.png 2066 KB -
TLR_collection_MYT.png 2047 KB -
MOM_collection_UNC.png 2063 KB -
MOM_collection_RAR.png 2075 KB
27 votes -
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Cannot login
Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.
121 votes -
Solutions to combat stalling / roping?
Does WotC actually do anything about players who stall / rope games anymore? Reading the forums, it seems like they cracked down on it once 3 years ago, but no longer take active measures against it.
I suggest adding a rope under the profile tab that gets shorter each time your account is reported for roping, and once your rope runs out, your account is banned. That way people know their are real consequences for their actions, and that WotC takes player conduct seriously.
68 votes -
Server loss connection
Server loss connection
I lost two Premier Draft games due to server connection issues and related bizarre visual bugs (see screenshot attached of me not being able to cast a spell while the time counter keeps going down).
I attached the logs of these games, and I would like to be refunded my Premier Draft entry.
17 votes -
Disable card highlight
That flashing effect is really annoying and some players actually use it to distract the opponents.
Please implement the option to not show the highlight.15 votes -
Game is not fun anymore
This game is not fun anymore. I enjoyed it for a while until something happened in these last few months. Everyone plays the exact same decks with the same cards which cost a fortune and are annoying and awful. They basically just stop people from playing anything for enough rounds until they have enough mana to play a wipeout spell. It is extremely frustrating and not at all what this game is supposed to be, or has ever been, paper or otherwise. The new expansions haven't helped. Alchemy hasn't helped. Now Historic is going by the wayside.
If I wanted to play a game of ping pong I'd get a **** ping pong table. Countering and unsummoning and board wiping back and forth is BORING, yet you seem to be creating more and more and cheaper and cheaper cards to do that. Why???
I'm out. I was considering dropping a few dollars to buy some new cards and compete until recently, but this has gotten ridiculous. I don't even want to try to come up with new combos and decks anymore, which has been the GREATEST part of my magic experience for nearly 30 years. Goodbye. I'll spend my time and money elsewhere.
This game is not fun anymore. I enjoyed it for a while until something happened in these last few months. Everyone plays the exact same decks with the same cards which cost a fortune and are annoying and awful. They basically just stop people from playing anything for enough rounds until they have enough mana to play a wipeout spell. It is extremely frustrating and not at all what this game is supposed to be, or has ever been, paper or otherwise. The new expansions haven't helped. Alchemy hasn't helped. Now Historic is going by the wayside.
If I wanted…
34 votes -
Compensation from Mana ***** to Mana Flood
As a player I enjoy playing draft on Arena. What is an absolute disaster to the experience is when you have to hope that you don't get flooded with mana or screwed with mana during game play. I can understand ever so often this happening, because it happens in real life. My last game played today was the absolute worst case I have ever seen of mana ***** since playing magic. 17 land deck and the entire game I drew one outside of the two I had in hand. My next draw had a 68% chance of drawing a land according to Untapped.gg. That means that I had gone perhaps 6 turns and did not draw a land! Not only did this lose me my third game, but made this experience particularly awful. I did two drafts today and in both games I had to deal with this problem. Most frequently I experience both problems consecutively, meaning mana flood/***** and then what appears to be over-compensation with another game where I get flooded/screwed. It seriously makes me not want to come back to play as I could go to my LGS and draft for the price of the gems used to buy a premier draft entry. Very disappointed that this is what my game experience is instead of a competitive game.
As a player I enjoy playing draft on Arena. What is an absolute disaster to the experience is when you have to hope that you don't get flooded with mana or screwed with mana during game play. I can understand ever so often this happening, because it happens in real life. My last game played today was the absolute worst case I have ever seen of mana ***** since playing magic. 17 land deck and the entire game I drew one outside of the two I had in hand. My next draw had a 68% chance of drawing a land…
27 votes
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