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MTG Arena Bugs & Product Suggestions

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This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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6170 results found

  1. waiting for server

    game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..

    My internet and laptop are fine; this is an issue with arena..

    Please help

    328 votes

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    122 comments  ·  User Interface  ·  Admin →
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  2. Algorithm Improvement

    I'm sure you're getting a lot of complaints about how one-sided your algorithm is not being impartial and often times screwing over players with land draws that should not be happening in a purely random sample - so my complaint can be added to that pile.

    But, an idea for changing the algorithm to improve randomization would be having the program assign a number to each card remaining in a deck and pile shuffling the cards into X amount of piles (let's say 6). It can repeat this process Y amount of times then take the middle of the pile…

    974 votes

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    1127 comments  ·  Product Suggestion  ·  Admin →
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  3. continual freezes during gameplay

    My arena client continually freezes during gameplay and eventually crashes out with windows error.

    It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.

    278 votes

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    133 comments  ·  Gameplay  ·  Admin →
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  4. MTG Arena plays two different background musics at the same time after a draw game after a long waiting for matching

    When a player attempts to play a game, they may experience some long waiting for a match (perhaps 60 seconds) and then entering a game that suddenly ends in a draw. (This behavior is not what I'm reporting as a bug.)

    If it happened, the background music played during the suddenly-ended draw game keeps playing after leaving the battlefield. Then, if they play another game immediately, MTG Arena plays two different background musics, apparently one from the draw game and another from the new game.

    Steps to reproduce the bug

    1. From the home screen, Play > Find Match > Ranked,…
    6 votes

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    2 comments  ·  User Interface  ·  Admin →
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  5. Game crashes when a legendary card is played

    While playing on mobile (Pixel 6), the game crashes whenever a legendary card is played. If myself or an opponent plays a card with"legendary" in the text, the game immediately crashes. When reopening the game and attempting to rejoin the match the game will either freez or crash again, usually the latter. This has caused me to lose several games including ranked matches over the past few days. It has also made the game nearly unplayable as many decks contain multiple legendary cards.

    6 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  6. Alchemy

    Alchemy as an "alternate Standard" is a fun idea that I don't mind -- while I like Standard, being able to switch back and forth between Standard and Alchemy without too much hassle (and getting to play a new format with most of the same cards if Standard is stale) is great. But I am super unhappy about the rebalanced cards being the versions legal in Historic and Historic Brawl. This deeply harms the point of a non-rotating format and from a consumer perspective feels like a way to give out fewer wildcards from bans. I don't see any good…

    236 votes

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    12 comments  ·  Product Suggestion  ·  Admin →
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  7. Mythic Rare Wildcard from Mastery Pass Reward not being added to user account

    1. Reach level 65 of Crimson Vow Mastery
    2. PC
    3. Not getting a Mythic Rare Wildcard
    4. Getting a Mythic Rare Wildcard

    This happened not only once.

    It seems rather suspicious, that somehow out of all the Mastery Pass Rewards, only the Mythic Rare Wildcards don't drop as a reward in the Crimson Vow Mastery Pass.

    208 votes

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    126 comments  ·  Product Suggestion  ·  Admin →
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  8. "A deck can contain anynumber of CARDNAME" cards are not working

    Cards that are allowed more than 1 of in brawl (And I assume 4 of in other constructed sets, I have not explicitly tried) are registering as invalid. I have a Tempest Hawk deck and a Nazgul deck and both are now invalid this morning due to having too many of those cards in their respective decks.

    To recreate, create a deck and add 5+ Nazgul or 5+ tempest hawk.
    This is on the PC client.
    The decks do not appear when you want to chose one to play, and appear as decks with errors when viewing your deck collection. …

    7 votes

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  9. Color Challenge stuck on resume

    I have completed all the color challenges, but a recent update that made some changes to the tutorial and the "learn more" section of the game has now placed a "resume" option on my home screen. There is nothing to resume, and therefore this flag will not clear. It's bugging me

    286 votes

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    50 comments  ·  User Interface  ·  Admin →
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  10. Alchemy and historic

    Alchemy as a format isn’t an issue but the rebalanced cards is a huge issue for historic. You originally promised me that all my old standard cards would have a home in historic but now those same powerful cards might not even be playable in historic. I’m not asking you to remove this. Instead please add pioneer ASAP so my “paper” version from start date decks can still be played in an eternal format on arena

    213 votes

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    2 comments  ·  Product Suggestion  ·  Admin →
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  11. Basic Social Functions

    Hey everyone! Long time Magic fan here - I think a HUGE weakness of Arena is that there are almost NO ways for me to onboard other people into the game or to maintain interest among friends. One of the reasons this game still exists in general is the social component of playing in paper which allows players to keep each other interested (and invested) in the game.

    Here are some basic social functions that would give us ways to interact with friends and therefore maintain broader interest in the long term:

    • Friend people you meet
      This is a basic…

    224 votes

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    12 comments  ·  Product Suggestion  ·  Admin →
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  12. Stop Rigging Matches

    You are inevitably facing a lawsuit and losing a lot of your customer base if you keep rigging matches. Given the amount of your income you make off arena this is going to bankrupt you. I would rather not lose magic because of your shortsighted and asinine greed.

    Let people win in draft. As much of it as I have played even a complete moron should have won out in a game of traditional draft. I win paper drafts. I am not a complete moron. It's just pixels and artificial currency. Let people ******* win. You could be printing money…

    2 votes

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    0 comments  ·  Events  ·  Admin →
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  13. "A deck can have up to 9 cards named Nazgul" not registering

    I have an existing Sauron, the Dark Lord brawl deck which contains 9 Nazgul cards. As of a recent update, the deck will not allow me to play it and states that "this deck has too many copies of a card." The only card I have multiple copies of other than basic lands is the Nazgul cards as I have exactly 9 in the deck. The card still reads "A deck can have up to 9 cards named Nazgul," but that feature is not registering in the game.

    7 votes

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  14. MTG Arena Linux Client

    Hello,

    I wanted to request / show interest in a Linux client for the game.
    The game can run through Wine in Linux though many workarounds, but it would be preferable if the game had an official Linux client (which theoretically shouldn't be too hard, given that it's a Unity game).

    207 votes

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    31 comments  ·  Product Suggestion  ·  Admin →
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  15. Randomly kicked from game and given loss during draft

    Pretty much the title. Was playing duskmourn premier limited and in the middle of a game apropos nothing it kicked me from the game. It didn't initially give me a win or loss, so I played another game. After I won that second game, it gave me both a win and a loss and ended my draft (3rd loss). Playing on windows

    169 votes

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    38 comments  ·  Events  ·  Admin →
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  16. Constructed Rank is not changing

    My rank for constructed rank is not changing up or down after a match.

    221 votes

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    76 comments  ·  Gameplay  ·  Admin →
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  17. March of the World Ooze and Earthbending

    Over the course of several matches i noticed that March of the World Ooze is interacting incorrectly with the new Earthbending mechanic. If you already have a land earthbent when you cast March, it correctly makes the land a base power 6/6 plus the counters from Earthbending. However, if you Earthbend a land with March already out, it comes into play as a 0/0 creature with the counters on it.

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  18. BUG: can't reconnect to a game without closin Arena

    During several games (3 today), I was ejected from the ongoing game with the message "server connection lost". The issue is: I couldn't reconnect to the game in progress. The only way was to close Arena completely, restart it, and then I rejoined the ongoing game. Log added.

    10 votes

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    0 comments  ·  User Interface  ·  Admin →
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  19. Reconsider Alchemy

    Wizards, we all know you love a cash grab and do the bare minimum for players. Could probably write a book full of examples.

    But we play anyway, cuz the game is good.

    Are ye not going a wee bit too f**king far now though? I don't even gaf about Historic and can see this as a terrible idea, awfully implemented, woefully announced.

    Please wise up

    85 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  20. Shuffling

    The update today, 12/9/2021 has had me having 0 lands in hand after multiple mulligans. This is ridiculous. It's to the point where I'm putting down arena. There's no point in playing a game that resembles an EA based strategy. I'd rather go and play some knockoff online before putting anymore time and energy into this. It would be a different story if it was a one off instance, but I have consistently had 0 land hands mulligan in down to 2 before drawing a hand of all lands. Something is amiss and needs to be fixed.

    28 votes

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    6 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues