MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1949 results found
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Unable to start match
Last 6 or 7 attempts to join a ranked Standard best of 1 failed. It usually just stayed on “waiting for opponent”, but once entered the match and let me choose to keep my hand. It then began my timer without starting my turn. I clicked an emote and it left the match. Another time I saw the match screen with no mulligan choice or anything else happening. Repairing game files did not work.
iOS17 votes -
4 votes
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5 votes
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Bug bug after the update on 02/24/2026
Magic: The Gathering Arena is repeatedly crashing during matches on Android. This started happening after the last update on February 24, 2026. This negatively impacts the player's experience and performance. Please fix the error; as it is, I don't risk playing any events that use gold or gems. Even the standard game has become an unpleasant experience due to the crashes, where in the middle of a match I have to close the app and restart it to try and solve the problem. I've already reinstalled the app and the bug persists. Please fix the problem.
19 votes -
No rewards for winning, ranking not updating
Not getting rewards for winning, win count not increasing, ranking not changing after wins when I am in mythic.
And now have spark rank.
Nice to know when you are in the top 1500 mythic and you win games you dont actually increase rank due to a bug, then have to struggle for 40 minutes to figure out on which page redirect you need raise a bug, probably only to get a new common card skin for the issue, rather than the 20 play points you would have gotten along with all teh other rewards the 10 wins would have…14 votes -
Game not working 28.12.25
Games either do not queue at all, or eventually load and neither player is showed a hand or any sort of timer. Concede button does not work. I have tried the 'Repair game files' option. I have checked the 'Status' page (which claims there are no incidents reported. I have tried using a VPN to use servers in different countries and on different continents. Nothing works. The game is apparently not functioning at all.
14 votes -
Not matchmaking
Not matchmaking and when it does I can’t play anything. Sometimes it prompts to keep or mulligan but that’s it. It times out after that A reverts back to the main screen
14 votes -
Not logging wins/progress
Not logging daily wins/achievement progress. I've won easily a dozen or so games and nothing.
13 votes -
Priority glitch/stall,
As of the latest update, when playing on Android, there will any variety of effects that will proc priority. You see the yellow aura around the opponents HP, signaling priority. I wait and wait, but then the yellow timeout counter pops up. So it's their priority, but I'm the one timing out? I know it's not my service. I might say it's some form of hack/cheat by the other player, but I've been playing for a few months and this issue has only just popped up since the last update. I didn't think to screenshot this secondary issue at the…
8 votes -
Missed out on half of a draft due to matchmaking bug.
Warning to anyone who might read this: do not do any drafting until the matchmaking bug is fixed.
- Steps to reproduce: try drafting.
- Mac, via Steam, and iOS.
- The pack passing freezes and you don't get to draft additional cards. Then it disconnects, and when you try to log back in it stops on "Waiting for Server" screen. It lets you log back in once the draft timer is finished, but the client will have auto-drafted your deck.
- Expected results: being able to draft normally.
- N/A
- None so far. I have an essentially unusable drafted deck, because of the client's…
3 votes -
Freezing Gameplay
Game simply freezes during game. I've played for over a year online and no huge issues. Last week games began freezing. Always when I activate a map token, but sometimes after attacking, sometimes I can't click to pass on a move made by opponent, and so many other scenarios. Then the timer runs out despite me clicking to move on or choose blockers, or anything. I can see my opponents sending messages. The app keeps sending me requests to take action, despite clicking to take action to no avail. I have submitted logs and requested to repair files probably 100…
13 votes -
server issue?
weird stuff is happening today. i boot the game fine, though the "connecting to the server" with the spinning loading icon did take a bit longer than usual, but i either cant find a match, or the 2 times i did it doesnt progress correctly. first of said 2 games I was on the play and got my opening hand, chose to keep, and when the clock ran down for opponent, the game crashed. second game it didnt even load any hands and this time the timer ran all the way down and nothing happened. tried to concede and nothing…
14 votes -
Mythic Rank Has Been Reset to Sparky Zero
Hello,
I'm on PC, WIn 11, and my Mythic Rank has been reset to Sparky Zero.
My daily quest and Daily wins are not being added to their respective counters.This also means I do not get XP for the Mastery Pass I paid for.
Hoping for a swift solution,
19 votes -
matchmaking
There is an issue with the matchmaking server. I've attempted to join the Ranked Standard queue multiple times from two separate devices (laptop with Windows PC and iPhone 15) and each time it's either taken an extremely long time to connect or doesn't connect at all. And even when it finds an opponent, the game simply stalls at the opening screen prior to where you pick a hand.
15 votes -
Wrong Packs in Mastery Pack for Lorwyn
Hey there,
I got 3 Edge of Eternity packs from the mastery pass, but the picture showed pictures of Lorwyn packs. Is there a way to get the packs swapped to Lorwyn instead?
Thanks,
that1dude1995
13 votes -
How you end up with a deck with only non lands...
share the algorithm behind the drawing??
Why does it feel 2/3 games is determined based on how poor you draw lands? last game again, 27/40 cards drawn... 15!!!!! lands out of 17... and if that would be a 1 off.... my god this is so poor and not even close to normal distribution and even further from actual gameplay....2 votes -
Keep freezing after casting spell or someone counters spell
This has happend 5 times today where when i play a sorcery or an instant itll freeze not letting anything happen. Itll used the timer and still not do anything. I try resetting the game itll load the game back up and itll still be at the same point not being able to do anything.after each time it does this it reset my progress bar back to one as if i havent won any games for that tier. Idk if you guys are able rewatch my games because i dont have screenshot of it.
15 votes -
Game stuck on a triggered effect
Game stuck on this triggered effect? Why does this keep happening? It's like the other player left, but the game hasn't registered their quit.
3 votes -
Ranked Match Opponent Timed Out - Stuck in Match and Cannot Exit
While starting a ranked match, I chose my starting hand and continued. My opponent timed out but the match did not end. It also will not let me exit the match/concede. I have to restart my game completely to get out of the match.
13 votes -
Game keeps freezing
I have been playing Arena on iOS. Today, my game started freezing when I try to load into a game. I first noticed it when I joined a Standard Event. I loaded into my first match, started playing, then the game randomly closed during the match. I then reloaded the game. I went to the event and it showed that I had 0 wins or losses, as if my game hadn’t happened. Now, whenever I try to join a game of any kind, it freezes after drawing the initial hands. I have deleted and reinstalled the app. I rebooted my…
12 votes
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