MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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241 results found
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pack opening alternate art styles are always marked as 'First'
The pack open interface has a small bug.
When opening an alternate card style it is marked as 'first' even if you have 4X of that very style .2 votes -
Pack not received after do gain
After gaining a pack got a weird screen when opening it (empty message). Pack still there and I tried again - same message. After shutting down arena, pack was gone. Did not look I received the cards.
1 vote -
Standard Event Prizes
Look I'm not here to **. I'm not looking for a refund and I know I'm bad. But the rewards for the constructed standard event. Both best of one and best of three are **** dogshit. Respectfully. I had 10K gold. I had really good deck imo. Thought why not give a try. I got both magic'ed and **** on at the same time so bad. Went 0-3. Spent 2500 Gold (2 & a half packs equivalent) Got back, wait for it . . . . . . 25 Gems. **** that ****. But I thought ah,…
2 votes -
Deletion of offensive cards
Arena needs new features to allow players to delete cards from their collection and also to decline to open offensive booster packs sometimes given as rewards.
There are now a rapidly growing number of unwanted cards and sets on Arena, which lacks the ability to opt out of adding these to your collection. There are several ways arena could support removal of this problem.
1) give players the ability to permanently delete cards and packs they don’t want.
2) better: let players blacklist sets with offensive (to them) content preventing them from seeing it in deck design and even…1 vote -
Wildcard disappeared
I had 3 Mythic Wildcards after opening my Lorwyn Eclipsed journey release packs. Now I only have 1. Customer service confirms that I traded 1 Mythic Wildcard along with other trades. Customer service is telling me that I never had 3 Mythic Wildcards.
Keep track of your own stuff I guess? Take screen shots? Make your trades all at once? Cover yourself like you're trading with sharks?
1 vote -
Booster Pack Purchase not delivered
Purchased a booster of Aetherdrift from the Daily Deals for 900 gold. Store UI says the pack was sold, and Golden Pack progress moved from 0/10 to 1/10. I then purchased 9 boosters of Secrets of Strixhaven (in a 3 and 6 bundle respectively) and triggered the Golden Pack. After which I go to the Booster Pack opening section of the UI, only to find the 9 Secrets of Strixhaven boosters and 1 Golden Pack, but no Aetherdrift booster. Upon returning to the Store UI, the daily deal confirms that the Aetherdrift booster had indeed been claimed.
Also, the "drop…
1 vote -
Missing Mastery Pass Mythic Card Rewards
I just won a game and received gold rewards for a daily win + a daily Quest. I also received 250 Mastery XP, which all popped up on screen at the end of the match. The XP was enough to complete level 49 of the Mastery Pass which should have given 2 Mythic SoS cards, but I didn't get any pop-up for those and nothing in my collection says "New", so I don't think I received them.
2 votes -
not receiveing mastery pass rewards above level 60 in TMNT mastery pass
Not receiving cards rewards above level 60th of the TMNT mastery pass.
2 votes -
Add additional rounds and prizes to MTG Brawl Event
Thank you so much for adding the Modified Ranked Brawl event to Arena! I have been wanting a Brawl event for a while now and I was so happy to see that one was added. Right now, the Brawl event allows you to play until you have one win and when you win, you earn 1000 XP. This is a good start but I feel it would be awesome if you created other Brawl events where you could play several rounds to earn packs and other prices. Since there are prizes involved, you could require a small cost of gems…
2 votes -
Winning does not Count
Winning does not Count after any type of game. After a game is finished both victory and lose screen take a few more seconds than usual to appear and then my wins just dont count. zero progression for battle pass, daily/weekly rewards, ranking....just nothing. Without those rewards im not interested in playing at all.
8 votes -
Rewards shown twice
I'm playing by android smartphone app and when I, for example, win a game or complete a Daily Quest, the pop-up of the rewards are shown twice.
The amount of Gold and exp are added regularly still.1 vote -
No pack for advancing mastery level
Advanced to mastery level 6, no pack as promised. iOS.
Version- 2026.57.10.4081.1245036
1 vote -
Issues In New Update
- I tried to craft a Force of Will with a Mythic Rare Wildcard, but it bugged out and didn't craft a card. Still, it consumed a wildcard.
- I earned two strixhaven packs through the mastery progression. I couldn't open them. When I tried to open them, they simply vanished, and I was prompted with an empty user dialog that I only had an "Ok" option on.
- I bought a strixhaven pack that I similarly consumed without getting any cards, but the gold was nonetheless used up.
platform: android
1 vote -
Didn t get rewards
you just showd banned cards and then after it said you were rewarding me with 3 gold wildcards and something else
I didnt get them1 vote -
I can't receive my SOS pre-order
I purchased the SOS pre-order, but I still haven't received the pack yet.
7 votes -
Game loads up smooth with no issues, but locks up when any menu option is selected. This problem has persisted since Fridays update
Using Samsung Galaxy S20 on current Android OS
Downloaded and installed latest Arena patch
The gane loads normally and the main screen has no slowdown
When I select Play or Deck the game freezes. If I select packs if goes to the screen but when I try to open a pack the game freezes. It first tries to play the animation, then stalls out and eventually freezes. The music also starts to play on my home screen if I tab out of the Arena screen. The game has been unplayable since the patch1 vote -
Did not receive event winnings
I just finished a Premier draft on my iPad. I went 5-3, and got the screen saying I would receive the usual gems and packs. However, the prizes did not appear in my account. I was hoping to draft again with those gems, please help me get the prizes I won. I tried to get my game logs, but either Arena won’t save them or iOS won’t show me where they are being saved.
1 vote -
I can't receive my SOS pre-order
I purchased the SOS pre-order, but I still haven't received the pack yet.
6 votes -
Redeem Card in Master Emporium (Lorehold Historian) failed, card missing or still unowned but lost orb
Orb redeem failed; Today I got orb reward (Pic 1), proceeded to go to Mastery Emporium by clicking spend orbs. Spent orb to redeem Lorehold the Historian Card, purchase done, card no longer in lineup (Pic 2). Check card to include in deck but card is unowned and missing in library despite redeeming with orb (Pic 3). Requesting admin to help fix problem and I'm expecting to get the redeemed card. Using PC to play MTG Arena.
1 vote -
Product Suggestions
Idea: In-app purchase/reward to increase number of deck slots
Context:
Having a hard limit of 100 decks feels arbitrary and it could be worth allowing players to unlock the ability to increase the number of slots from 100 to 200. I have many decks from playing over the years and like to experiment with different ideas, but I oftentimes have to think about finding ways to export my data off platform which is not good.1 vote
- Don't see your idea?