MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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623 results found
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December 16th's Gold Reward
So, usually a friend of mine plays on my account, so I can log later and play Draft with her. What happened this time was: She looged into my account, mentioned we got free Gold today and, as I tried to log and play with her, she was still in my account, and said Gold Reward was taken out of my account because, when I tried to log into the game, it appeared errors involving connection issues.
1 vote -
Wild cards from packs and unlocked wild cards from pack opening are not registering to account.
Wild cards from packs and unlocked wild cards from pack opening are not registering. I've lost probably at least a dozen wild cards over the past two weeks.
1 vote -
Golden pack
I have not been able to increase my progression to the golden pack by buying standard or alchemy packs. This has most likely been happening for 10 packs for sure possibly 20+ more.
I would like this bug fixed and if reimbursed me on the golden packs please.
I have been purchasing the daily deal packs that come through, Lord of the rings, Dominion, phyrexian, and others I can not remember.4 votes -
Edge of Eternities arena packs give gems for rares from Stellar sights even tho not all rare cards from stellar sights have been collected
Edge of Eternities arena packs give gems in the random stellar sights bonus sheet slot at rare rarity, while not all rare cards from stellar sights have been collected (see screenshot: filter in collection has been set to rare from the Stellar Sights bonus sheet).
11 votes -
Missing 5th mythic pack from bundle
After opening 4 out of 5 mythic packs, the 5th pack disappeared.
10 votes -
receiving rewards twice
Greetings. I have pre-ordered the Through the Omenpaths edition and have received my rewards. However after i opened the 50 pack and 5 gold packs I received in game mail that I havent claimed them and now i have another batch with 50 new packs and 5 gold packs. Basically I have received the pre-order twice and that is the bug im reporting. How do we proceed further? Thank you again in advance for the help
3 votes -
Recieve incorrect rewards for Omniscience Final Fantasy Draft
Completed Final Fantasy Quick Draft with Omniscience with 2 wins, 3 losses.
PC platform
Completed Omniscience Final Fantasy Draft and instead of receiving two packs of Final Fantasy, recieved two packs of Foundations28 votes -
Jumpstart packs with hybrid cards should display as few colors as possible during pack selection
The A:tLA Jumpstart packs contain cards costing hybrid mana. For example, "Librarian" contains Professor Zei, Anthropologist, and (IIRC) "At the Zoo" contains Hog-Monkey Rampage. I like that.
However, the hybrid cards have only colorless activated abilities. Moreover, the half-decks are otherwise mono-color. For example, every other card in Librarian is blue, and every other card in At the Zoo is green.
But Arena displays the packs as (respectively) red-blue and red-green during pack selection when I build my Jumpstart deck. It's annoying to select a mono-color pack in the first screen, and an apparently two-color pack in the second screen,…
1 vote -
Reward Restructuring Request: Unlocking Sealed Format Accessibility
There exists a significant disparity in reward structures between Draft and Sealed events. When accounting for entry fees, Sealed formats yield approximately 400 gems lower expected value (EV) than Draft formats at equivalent win rates. To illustrate: with a 5,000 gem bankroll, players can typically engage in only 3-4 Sealed runs versus 7-8 Draft sessions - effectively halving gameplay opportunities.
While we appreciate the design intent to encourage format freedom, the current EV imbalance creates economic barriers that may deter players from exploring Sealed formats despite genuine interest. Would your team consider rebalancing Sealed event rewards to enhance format…
2 votes -
Mastery Pass Rewards not recieved
Mastery Pass Rewards not received. Its been several days that i have not been recieving the paid mastery Pass rewards. Until they dont fix it im not buying anything else. Its a joke we pay money for this and we dont get the gems or the card packs that we should be getting.
14 votes -
Golden Pack error
I have bought the ten packs i need for getting a golden pack, in fact, the progress bar is full but the golden pac wont appear in my inventory
I have tried to reestart the game and oppened it in different devices but it wont work
17 votes -
All foundations packs I open give gems in the rare AND mythic slot.
All foundations packs (I have not tried others) I open give gems in the rare AND mythic slot, I am nowhere near full collection, at least 20 times straight this has occurred. This does not even come close to the value we are spending, hopefully when you fix this very obvious bug you will compensate everyone. NO WAY this is normal.
3 votes -
Suggestion: Completeing collections reward. Nothing of value though.
When you complete a full set of a collection. Have it unlocked the starter decks for that collection in your starter decks tab.
Nice little reward that doesn’t impact balance or give free cards or any of that and even opens up possible starter deck modes in the future
1 vote -
Lost Egg & Rollover Rewards
I logged in and just as I was seeing packs/cards/whatever pop up the app crashed. I opened the app a second time and saw my gift egg. As I clicked on it, the app crashed again. I am a new player and I have no idea what sort of packs/rewards/gifts/etc I was supposed to get. I have no idea if anything was added to my collection either as I am not seeing "New" above any of the cards in my collection. I'm pretty positive I should have had 1 Final Fantasy pack as a ranked or…
1 vote -
Golden Pack issue
I know you have some kind of issues going on with Golden Packs since the "Avatar: The Last Airbender" set came out. However, I just opened a Golden Pack and received gems for some rare card I already had 4 copies of. I thought the entire idea of Golden Packs was that I would be receiving rares / mythic rares that I did NOT have 4 copies of. What happened?
8 votes -
Fleem event for omenpaths
I never got my Fleem after opening 10 store packs of cards. It was done by Sept 30 and I bought the regular cards as a ten pack and then opened them right away. I would like to receive my reward for doing the task.
4 votes -
Golden pack give me gems
The golden pack gives me gems. It should give me cards that I don't have in my standard collection. This happened with 2 golden packs, I request a refund, and I await urgent resolution of the problem to open the other 7 golden packs that I have.
6 votes -
incorrect pack for draft
just did the final fantasy omniscience draft and it gave me a foundations pack as a reward instead of a final fantasy pack
1 vote -
Didn't received my brawl quest reward
I created a second account and did the quests. I noticed that there is a quest to do 5 brawl matches that awarded a brawl deck and a card sleeve. I noticed I didn't received any of these prizes in my main account, so I went back to my main account and saw the blue exclamation mark in the brawl unranked match. So I thought I still had the quest to do, but after five games the exclamation mark disappeared and no reward...
1 vote -
Edge of eternities rewards
did not receive the mystery egg rewards and the edge of eternities packs
1 vote
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