MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
2103 results found
-
150 votes
-
Card stuck on stack
Often Cards stay in the Stack when a short disconnection happens in the mobile app. This bug made me lose a lot of games in the last weeks.
-
capture2.png 2468 KB -
Capture1.png 2612 KB -
Capture3.JPG 290 KB -
Log20231001_142909.log 19550 KB -
Log20230828_214208.log 4367 KB -
Screenshot_20230820-151812.png 2554 KB -
Screenshot_20230814_000339_Magic.jpg 2007 KB -
Log20230811_093215.log 18672 KB -
Bugged Cards.png 1932 KB -
Screenshot_20230729_191705_Magic.jpg 1620 KB -
0E7E4FB9-85DC-4738-9461-8F2951EF9183.png 4201 KB -
C6199190-F587-4894-BBCE-34984AA78BFE.png 4184 KB -
Log20230426_224640.log 76 KB -
MTGA creature stuck on stack.jpg 589 KB -
1F225B08-0951-4FAB-BF0A-2A190DC8A671.png 6476 KB -
3703A19B-A32D-47B3-BFB5-F64A395FD906.png 6667 KB -
2BD16BF1-4A95-4D79-AFB7-25383D68AD38.png 4300 KB -
sOSR_oneCardInExile.png 2818 KB -
sOSR_stuckOnStackRhuk.png 3339 KB -
Screenshot_20230103-125830_Magic.jpg 609 KB -
Screenshot_20230103-125653_Magic.jpg 597 KB -
Screenshot_20230103-125501_Magic.jpg 657 KB -
Screenshot_20230103-125553_Magic.jpg 597 KB -
Screenshot_20230103-125940_Magic.jpg 614 KB -
Screenshot_20230103-130449_Magic.jpg 608 KB -
Screenshot_20230103-131402_Magic.jpg 656 KB -
Screenshot_20230103-130512_Magic.jpg 414 KB -
bug.jpg 486 KB -
Screenshot_20220806-104312.png 1338 KB -
Log20220201_204850.log 108 KB -
Screenshot_20210911-130025_Magic.jpg 1445 KB -
Screenshot_20210911-125948_Magic.jpg 1543 KB -
Screenshot_20210911-125816_Magic.jpg 1516 KB -
Screenshot_20210908-085136.png 1929 KB -
189442E3-6815-4DD4-9825-CE684DB402BA.png 3296 KB -
03876DC0-BE78-407F-A0CC-C6B6C0BE9D34.png 3296 KB -
Screenshot 2021-07-07 23.37.11.png 2713 KB -
Screenshot 2021-07-07 23.37.00.png 2671 KB -
Log20210707_233111.log 51 KB -
Screenshot 2021-07-07 23.36.11.png 2685 KB -
Screenshot 2021-07-07 23.37.11.png 2713 KB -
Screenshot 2021-07-07 23.37.00.png 2671 KB -
Screenshot 2021-07-07 23.36.11.png 2685 KB -
Log20210707_233111.log 51 KB -
Screenshot 2021-07-07 23.37.11.png 2713 KB -
Screenshot 2021-07-07 23.37.00.png 2671 KB -
Screenshot 2021-07-07 23.36.11.png 2685 KB -
Log20210707_233111.log 51 KB -
Screenshot 2021-07-07 23.37.30.png 2657 KB -
Screenshot 2021-07-07 23.37.11.png 2713 KB -
Screenshot 2021-07-07 23.37.00.png 2671 KB -
Screenshot 2021-07-07 23.36.11.png 2685 KB -
Log20210707_233111.log 51 KB -
Screenshot_20210707-041924_Magic.jpg 1388 KB -
Screenshot_20210707-041924_Magic.jpg 1388 KB
148 votes -
-
Error Updating Data PC and Mobile
After the new update for MKM Alchemy on both my PC and mobile app I get the "Error Updating Data" message when trying to launch Arena. I have uninstalled and reinstalled multiple times (PC and mobile) including manually deleting the files on PC, switched between wifi and cell data and tried multiple different connections (mobile), run corrupt file search/cleanup (PC), and tried installing through Epic Games Launcher (PC) and I have had no luck. MTGA Status page says everything is fine, but I don't know that there is anything else I can do on my end to fix the issue.
…
121 votes -
Unable to connect
Since this morning, it is impossible to connect. We have an error during connect to server just before loading the main page. I have tested on different device (pc or mobile) and it is always the same result. The servers looks operational according to the website. So what is happening, and how can i access to the game?
Thx for your respond111 votes -
Cannot login
Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.
105 votes -
MTGA Crash
Launch Game and Crash Randomly , i try many times relaunch game but crash on loading.
91 votes -
Can't login to new account post 5/23 update.
I can not get into my account. It was created last night on 22MAY2024 and verified through verification email. Today I can not log in.
90 votes -
Indebted servant Bestow Bug
After Indebted Servant is bestowed, once the enchanted creature dies and the Servant becomes a creature as it falls off, it does not join the row of other normal creatures but instead hides under them like it’s on its own layer, making it hard to target, tap, etc.
IOS platform, MH3 drafts
82 votes -
Stuck waiting for opponent
Cannot play the game, whenever I open the app it immediately goes into a screen with the text "Waiting for opponent".
-
UTC_Log - 02-13-2024 02.46.43.really.a.zip.log 2984 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.22.47.log 139 KB -
UTC_Log - 02-13-2024 02.25.29.log 139 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 02.39.42.log 139 KB -
UTC_Log - 02-13-2024 02.19.23.log 139 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.25.29.log 139 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 02.22.47.log 139 KB -
UTC_Log - 02-13-2024 02.39.42.log 139 KB -
UTC_Log - 02-13-2024 02.19.23.log 139 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 02.19.23.log 139 KB -
UTC_Log - 02-13-2024 02.22.47.log 139 KB -
UTC_Log - 02-13-2024 02.25.29.log 139 KB -
UTC_Log - 02-13-2024 02.39.42.log 139 KB -
IMG_0581.png 2116 KB -
Log.log 15888 KB
80 votes -
-
Connection Lost
I am trying to log in to Arena and it just gives me this error of Connection Lost: You have lost your connection to the server
80 votes -
Cant log in
Wont let me log in keep saying Authentaction Failed and I was logging in fine yesterday but had issue this morning so Uninstalled game on phone and PC and tried reinstalling and now I cant even log in
79 votes -
Cant login
Cant login as it cannot authorize my login
76 votes -
unable to login
i can't login to my account. on my pc or android. every time i login it says unable and i can either go to forums, reconnect, or log out. please adcise.
75 votes -
BUG: Mac Client only works in Full Screen mode after KTK update
If you launch the Mac client in windowed mode (i.e., not in Full Screen mode), you cannot click on anything. Nor can you easily quit the game! (You have to force quit it, e.g., via the Activity Monitor app.)
The solution is to delete your preferences so that the MTGA client will open in Full Screen mode by default.
To delete your preferences, open a terminal -- the Terminal app will suffice -- and execute the following commands.
$ cd ~/Library/Preferences
$ rm com.wizards.mtga.plistYou'll have to log back in and reset your client preferences to taste. Just don't uncheck…
74 votes -
loading card database
unable to join arena after update
infinite loop at loading card databse71 votes -
Mouse clicks are unreliable on Mac
I've installed Arena on two different Macs, and they’re both having the same issue: mouse interaction is very unreliable. Clicking on things doesn’t always work — I’ll often have to click a button or a card multiple times to get it to register, but then occasionally it’ll work fine on the first try. This is true throughout the interface — from the home screen to in-game actions (for example, when clicking the “Play” button on the home screen, I routinely needed to click at least three times to get the blade to open). Dragging cards has also been very fickle,…
68 votes -
Missing Mythic Card Reward
Upon reaching level 28 on my Theros mastery pass, I did not received the listed mythic rare card reward. I did receive the daily card reward that was awarded as a result ot the same game, but no mythic card. I checked my collection and there no new mythic cards added.
65 votes -
Waiting For Opponent
Endless "Waiting For Opponent..." loop (able to cancel after waiting for 1:10-1:20) during Midweek Magic: Gladiator Community Spotlight event.
64 votes -
Server connection
I can't connect to the game at all with this message :
" Connection Lost
You've lost your connection to the server"
But my internet connection is working perfectly fine as I can play other games.
63 votes -
Error Updating Data - FIX YOUR GAME WIZARDS
FIX YOUR F@$&ING GAME YOU ABSOLUTE FAILURES. HOW DO YOU CONSISTENTLY PRODUCE THE WORST POSSIBLE PRODUCT IMAGINABLE? HOW DO YOU CONSISTENTLY BREAK THE ONE AND ONLY THING YOU HAVE TO WORK ON? HOW DO YOU ***** UP UPDATE AFTER UPDATE AFTER UPDATE AND STILL NOT LEARN HOW TO DESIGN A GAME PROPERLY? HOW LONG IS IT GOING TO TAKE BEFORE YOU ALL LEARN HOW TO DO YOUR JOBS????
60 votes
- Don't see your idea?