MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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867 results found
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unable to login
i can't login to my account. on my pc or android. every time i login it says unable and i can either go to forums, reconnect, or log out. please adcise.
102 votes -
Connection Lost
I am trying to log in to Arena and it just gives me this error of Connection Lost: You have lost your connection to the server
102 votes -
Cant login
Cant login as it cannot authorize my login
96 votes -
Server connection
I can't connect to the game at all with this message :
" Connection Lost
You've lost your connection to the server"
But my internet connection is working perfectly fine as I can play other games.
95 votes -
Stuck waiting for opponent
Cannot play the game, whenever I open the app it immediately goes into a screen with the text "Waiting for opponent".
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UTC_Log - 02-13-2024 02.46.43.really.a.zip.log 2984 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 02.22.47.log 139 KB -
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UTC_Log - 02-13-2024 02.19.23.log 139 KB -
UTC_Log - 02-13-2024 02.39.42.log 139 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 02.25.29.log 139 KB -
UTC_Log - 02-13-2024 02.22.47.log 139 KB -
UTC_Log - 02-13-2024 02.19.23.log 139 KB -
UTC_Log - 02-13-2024 02.39.42.log 139 KB -
UTC_Log - 02-13-2024 01.19.40.log 40341 KB -
UTC_Log - 02-13-2024 02.29.43.log 139 KB -
UTC_Log - 02-13-2024 02.25.29.log 139 KB -
UTC_Log - 02-13-2024 02.22.47.log 139 KB -
UTC_Log - 02-13-2024 02.19.23.log 139 KB -
UTC_Log - 02-13-2024 02.39.42.log 139 KB -
IMG_0581.png 2116 KB -
Log.log 15888 KB
93 votes -
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Cant log in
Wont let me log in keep saying Authentaction Failed and I was logging in fine yesterday but had issue this morning so Uninstalled game on phone and PC and tried reinstalling and now I cant even log in
92 votes -
Missing Mythic Card Reward
Upon reaching level 28 on my Theros mastery pass, I did not received the listed mythic rare card reward. I did receive the daily card reward that was awarded as a result ot the same game, but no mythic card. I checked my collection and there no new mythic cards added.
79 votes -
Waiting For Opponent
Endless "Waiting For Opponent..." loop (able to cancel after waiting for 1:10-1:20) during Midweek Magic: Gladiator Community Spotlight event.
72 votes -
black screen with cursor
Black screen with cursor, after loading screen...
70 votes -
updating data
It says : "Error Updating Data - Please check your connection and try again".
after a new patch launched on Jan 26th.
I think this is a bug.
Thank you for your time and patience
66 votes -
Game crash
the game crash on the deck selection area before to join a battle.
Select the desk icon, roll the mouse wheel or the scroll bar to select your deck, then freeze and crash the game.66 votes -
Game crash
When i start a battle or the opponent cast a spell, the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a ranking match...
65 votes -
Asset Error Detected
After the latest update, I can't get in. I get "asset error detected" message. I tried rebooting, uninstalling/installing (both Epic and MTGA), and tried connecting to a different wi-fi. Always the same error immediately upon entering. I'm on a macbook pro.
63 votes -
network error
Since today, whenever I want to play I just receive a network error.
This is really annoying. Fix this buggy game!
62 votes -
Frequent Mac crashes
Mac client won't stop crashing. Happens everyday
60 votes -
crash on mac client
Mac client crashes constantly, at least three times a day
59 votes -
Mac Resolution issue
The resolution is not working properly for Mac. Can only run in windowed mode. Need to fix resolution to accommodate fullscreen.
58 votes -
mastery xp not updating
While playing on my iPhone, I have been getting wins, which with the daily wins, I should be getting 25 xp per win. I am currently at 8/15 so I should still be getting xp. However, my mastery xp has not increased and has been stuck at 225/1000. The only xp I have available to earn is the daily wins - I finished the quest for the day so the daily wins is the only way for me to earn xp.
56 votes -
black screen
Black screen with cursor
56 votes -
loading initial scene crash
loading initial scene crash
55 votes
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