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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1744 results found

  1. Card stuck on stack

    Often Cards stay in the Stack when a short disconnection happens in the mobile app. This bug made me lose a lot of games in the last weeks.

    145 votes

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    48 comments  ·  User Interface  ·  Admin →
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  2. Jump in Quest Bugged

    129 votes

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    42 comments  ·  User Interface  ·  Admin →
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  3. Unable to connect

    Since this morning, it is impossible to connect. We have an error during connect to server just before loading the main page. I have tested on different device (pc or mobile) and it is always the same result. The servers looks operational according to the website. So what is happening, and how can i access to the game?
    Thx for your respond

    109 votes

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    31 comments  ·  User Interface  ·  Admin →
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  4. Cannot login

    Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.

    103 votes

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    25 comments  ·  User Interface  ·  Admin →
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  5. Error Updating Data PC and Mobile

    After the new update for MKM Alchemy on both my PC and mobile app I get the "Error Updating Data" message when trying to launch Arena. I have uninstalled and reinstalled multiple times (PC and mobile) including manually deleting the files on PC, switched between wifi and cell data and tried multiple different connections (mobile), run corrupt file search/cleanup (PC), and tried installing through Epic Games Launcher (PC) and I have had no luck. MTGA Status page says everything is fine, but I don't know that there is anything else I can do on my end to fix the issue.

    …

    88 votes

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    49 comments  ·  User Interface  ·  Admin →
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  6. MTGA Crash

    Launch Game and Crash Randomly , i try many times relaunch game but crash on loading.

    87 votes

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    10 comments  ·  User Interface  ·  Admin →
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  7. Cant log in

    Wont let me log in keep saying Authentaction Failed and I was logging in fine yesterday but had issue this morning so Uninstalled game on phone and PC and tried reinstalling and now I cant even log in

    77 votes

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    25 comments  ·  User Interface  ·  Admin →
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  8. Connection Lost

    I am trying to log in to Arena and it just gives me this error of Connection Lost: You have lost your connection to the server

    76 votes

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    17 comments  ·  User Interface  ·  Admin →
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  9. BUG: Mac Client only works in Full Screen mode after KTK update

    If you launch the Mac client in windowed mode (i.e., not in Full Screen mode), you cannot click on anything. Nor can you easily quit the game! (You have to force quit it, e.g., via the Activity Monitor app.)

    The solution is to delete your preferences so that the MTGA client will open in Full Screen mode by default.

    To delete your preferences, open a terminal -- the Terminal app will suffice -- and execute the following commands.

    $ cd ~/Library/Preferences
    $ rm com.wizards.mtga.plist

    You'll have to log back in and reset your client preferences to taste. Just don't uncheck…

    75 votes

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    26 comments  ·  User Interface  ·  Admin →
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  10. Cant login

    Cant login as it cannot authorize my login

    75 votes

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    7 comments  ·  User Interface  ·  Admin →
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  11. unable to login

    i can't login to my account. on my pc or android. every time i login it says unable and i can either go to forums, reconnect, or log out. please adcise.

    73 votes

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    29 comments  ·  User Interface  ·  Admin →
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  12. loading card database

    unable to join arena after update
    infinite loop at loading card databse

    69 votes

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    56 comments  ·  User Interface  ·  Admin →
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  13. Black screen on sideboard "view battlefield" screen

    During a Traditional game (best of 3, tested with Standard ranked ladder queue), clicking on the "View Battlefield" button during sideboarding yields a black screen with no information. Mousing over the screen also doesn't pop up cards that were on the battlefield at the end of the last game.

    67 votes

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    24 comments  ·  User Interface  ·  Admin →
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  14. Mouse clicks are unreliable on Mac

    I've installed Arena on two different Macs, and they’re both having the same issue: mouse interaction is very unreliable. Clicking on things doesn’t always work — I’ll often have to click a button or a card multiple times to get it to register, but then occasionally it’ll work fine on the first try. This is true throughout the interface — from the home screen to in-game actions (for example, when clicking the “Play” button on the home screen, I routinely needed to click at least three times to get the blade to open). Dragging cards has also been very fickle,…

    67 votes

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    27 comments  ·  User Interface  ·  Admin →
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  15. Missing Mythic Card Reward

    Upon reaching level 28 on my Theros mastery pass, I did not received the listed mythic rare card reward. I did receive the daily card reward that was awarded as a result ot the same game, but no mythic card. I checked my collection and there no new mythic cards added.

    64 votes

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    17 comments  ·  User Interface  ·  Admin →
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  16. Game crash

    the game crash on the deck selection area before to join a battle.
    Select the desk icon, roll the mouse wheel or the scroll bar to select your deck, then freeze and crash the game.

    58 votes

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    10 comments  ·  User Interface  ·  Admin →
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  17. Infinite login loop: I log in and the application start loading (gathering local files) to just send me back to the login screen

    I'm in an infinite loop, I just login the application starts loading (gathering local files) and I'm again at the login screen.

    If you have the same issue, create a new "post" and vote up all the other posts with the login issue!

    It is simply ridiculous that on the "Server Status" page is everything "green"!

    58 votes

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    18 comments  ·  User Interface  ·  Admin →
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  18. Stuck waiting for opponent

    Cannot play the game, whenever I open the app it immediately goes into a screen with the text "Waiting for opponent".

    57 votes

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    17 comments  ·  User Interface  ·  Admin →
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  19. Error Updating Data - FIX YOUR GAME WIZARDS

    FIX YOUR F@$&ING GAME YOU ABSOLUTE FAILURES. HOW DO YOU CONSISTENTLY PRODUCE THE WORST POSSIBLE PRODUCT IMAGINABLE? HOW DO YOU CONSISTENTLY BREAK THE ONE AND ONLY THING YOU HAVE TO WORK ON? HOW DO YOU ***** UP UPDATE AFTER UPDATE AFTER UPDATE AND STILL NOT LEARN HOW TO DESIGN A GAME PROPERLY? HOW LONG IS IT GOING TO TAKE BEFORE YOU ALL LEARN HOW TO DO YOUR JOBS????

    57 votes

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    2 comments  ·  User Interface  ·  Admin →
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  20. Secluded Courtyard Creature Type Missing

    The Shrine creature type is not an option when playing the land Secluded Courtyard. This inhibits decks with Shrine creatures in them.

    57 votes

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    13 comments  ·  User Interface  ·  Admin →
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2 4 5 … 87 88
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues