MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Cannot access store

    Every time I try to access the store, I get a black screen and it fails to load, crashing Arena. This has been attempted multiple times over the course of the last couple weeks. Thanks for your help!

    496 votes
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    206 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. 86 votes
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    21 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. GREerror playing Momir FNM event

    Two games in a row in FNM momir event, game has ended in a draw due to GRE error.

    71 votes
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    12 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. An asset error occured during your last play session. Validating asset files to ensure stability, this may take a while.

    UPDATE 25/09/2020 : 'An asset error occured during your last play session. Validating asset files to ensure stability, this may take a while.' Followed by a very long verification of assets.

    Issue still happening every day when I first launch the game, even after updating video card drivers, I still have the same problem.
    Started happening 2 updates ago, I thought your last update would fix it but no. I took my first screenshot of the error September 19 2020.
    I managed to reproduce the error.
    Please note, if I launch the game, wait for the assets to verify then…

    78 votes
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    21 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. Missing cards in starter deck

    Finished the quest to get Selesnya Conclave deck today and none of the cards were added in my collection.

    The deck is completely empty, appart from the basic lands.

    I had none of the cards before and none of the cards were added after getting the deck: every number to the left of the cards are red.

    63 votes
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    35 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unable to log in / Unable to resolve player inventory

    Can't play the game anymore as I just see the message "Unable to log in / unable to resolve player inventory."

    Thankfully I didn't spend any real $$ on this game, as I'd be screwed now.

    169 votes
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    106 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Stuck at waiting for server

    Whenever I try to login using my account, the launcher will go through preparing assets then it will give me an orange spinning ring that says waiting for server.

    My Husband also has MTGA so I had him see if his game works, it does. his works fine on his computer. Except if i try to login on his computer it prepares assets then gets stuck at waiting for server again.

    I spent 3 days going back and forth with tech support, changing settings, uninstalling, reinstalling, using different internet connections. They checked to make sure I don't have any bans…

    176 votes
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    95 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  8. Missing card names, large numbers

    Card names during game play were missing (only a blank space at the top of the card). Also, numbers (e.g. life totals, +1/+1 counters) were huge on the screen (i.e. the font size). Log attached.

    46 votes
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    24 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  9. 120 votes
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    51 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. Black Screen post Zendikar update 9/17

    Was able to play a few games post update, then was hit with error

    "Unable to find collection"

    After that it's been a black screen with the custom MTGA cursor after launching the game.

    68 votes
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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Network Error

    Network error during tutorial. No recovery.

    330 votes
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    137 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Bot AI frozen

    The Bot AI is stuck during attacking phase. Keeps going 'Hmmm', 'Hmmm' but does not make a move even after 15 mins. No countdown timer is started despite the bot taking so long to move.

    87 votes
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    44 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. Unity Crash Error

    FIX YOUR YOU !!! IT CONSTANTLY CRASHES AND YOU HAVEN'T FIXED A THING!!!! IVE SPENT $100S OF DOLLARS ON YOUR PIECE OF GAME ARENA AND YOU DONT HAVE THE DECENCY TO FIX IT!!! STOP IGNORING THE ISSUE YOU *******

    171 votes
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    64 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. MTG Arena crashing on Mac

    First time playing on a Mac, the client crashes after every match I complete, then crashes on the next restart.

    88 votes
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    54 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. Lotus Cobra Trigger Soft Lock

    I've had two games where my opponent concedes while I have Lotus Cobra triggers on the stack and the game soft locks. I can interact with the background and highlight cards, but it does not proceed to the victory screen.

    46 votes
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    27 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. Game crashing

    the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game

    113 votes
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    21 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  17. Can't do advanced card search in Japanese//日本語での高度なカード検索ができない

    Selecting and searching for an advanced filter card type in Japanese does not show anything
    Switching languages will improve the situation.

    日本語で高度なフィルターのカードタイプを選択し検索すると何も表示されません
    言語を切り替えることでその場は改善します。

    165 votes
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    4 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  18. Losing rank after victory in single Play mode

    Greetings Wizards, after the recent Zendikar release, I've had instances where I lost a rank upon victory and in single "Play" mode no less. I've lost 2 ranks this way which really wipes my urge to play again. I was aiming for a Gold rank before the end of the season but unless this bug is fixed I don't feel like playing MTGA at all. Please help fix this bug and recover my lost ranks. I'd appreciate it. Thanks.

    49 votes
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    19 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  19. Scute Swarm and Time Outs

    Set to auto-resolve opponent's triggers of Scute Swarm, lost time outs due to this. Hopefully log helps with this.

    52 votes
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    17 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. Unlocked wrong ROTATED UNUSABLE Selesnya Conclave deck instead of standard Selesenya: To Adventure deck

    For the daily deck unlock quest for the white green set I received the rotated unusuable Selesnya Conclave deck instead of the standard Selesnya: To Adventure! deck that I was supposed to receive.

    The first three decks (White Blue Starry-Eyed, Green Red Stomp Stomp, and Black Red Line of Fire) unlocked fine. Then Green White Selesnya Conclave is rotated and unusable. Then the following day the unlock for Black Blue Mutation Station is also fine.

    I signed up and started playing on September 18, 2020. I finished my colour challenge and unlocked the correct White Blue deck on September 19,…

    39 votes
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    27 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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