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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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9582 results found

  1. Randomly kicked from game and given loss during draft

    Pretty much the title. Was playing duskmourn premier limited and in the middle of a game apropos nothing it kicked me from the game. It didn't initially give me a win or loss, so I played another game. After I won that second game, it gave me both a win and a loss and ended my draft (3rd loss). Playing on windows

    165 votes

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    19 comments  ·  Events  ·  Admin →
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  2. Complete 3 quick draft matches quest

    I have the quest to complete 3 quick draft matches, I bought gems to complete it. I played the Quick Draft Aetherdrift event and played 5 matches before losing 3 times. I spent the rest of the gems on packs before I realized the quest was uncompleted.

    46 votes

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    25 comments  ·  Events  ·  Admin →
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  3. Invalid decks?

    Some decks with sideboards are now invalid? It says decks cannot have more than 15 cards in sideboard, not more than 8 shown? Why is deck now invalid?

    26 votes

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    12 comments  ·  Deck Building / Collection  ·  Admin →
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  4. Draft loss bug

    Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player

    780 votes

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    94 comments  ·  Events  ·  Admin →
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  5. sideboard

    I currently have standard decks with 15 cards in the sideboard. When I attempt to save a deck with 15 cards in the sideboard, I am getting an error message saying that "a deck cannot have more than 15 cards in the sideboard"

    31 votes

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    4 comments  ·  Deck Building / Collection  ·  Admin →
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  6. Sideboard

    1. Playing Bo3 standard ranked
    2. iOS 3.Actual: Unable to sideboard between games. Cards cannot leave sideboard to main. When minusing/pulsing copies of cards in main to sideboard and submit, arena says invalid deck submission.
    3. Expected: Able to sideboard freely without issues.
    4. No screenshots.
    5. No workaround.
    211 votes

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    55 comments  ·  Gameplay  ·  Admin →
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  7. Invalid Deck: Decks cannot have more than 15 cards in the sideboard. It says this when I have more than 7.

    Invalid Deck: Decks cannot have more than 15 cards in the sideboard. It says this when I have more than 7.

    23 votes

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    9 comments  ·  Deck Building / Collection  ·  Admin →
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  8. Elvish Refueler Bugged

    Elvish Refueler not working as intended not allowed to continually exhaust it once per turn as the card allows. Lost premier game due to this and want a refund on the draft.

    52 votes

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    27 comments  ·  Gameplay  ·  Admin →
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  9. Multiple exhaust activations

    I just played my first aetherdrift draft and my opponent was able to use there exhaust ability on the same creature multiple times without an elvish refueler out. I had one out but they never did and were able to exhaust there creature twice without it ability being refreshed in any other way

    51 votes

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    29 comments  ·  Gameplay  ·  Admin →
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  10. Freezes and crashes since last update

    Hi,
    I've done the 9.53Gb update this morning and since then I'm experimenting different issues on my account (mainly freezes and crashes but also some lags).

    Roughly : I connect, I try to click on the store or on the daily challenges if I want to modify them and the game becomes unresponsive. To the point I get a Windows popup asking me if I want to wait for Arena to answer or to quit. Waiting is to no avail so far, the game never comes back. I can play games (with 'waiting for server' lags sometimes), I can access…

    126 votes

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    65 comments  ·  User Interface  ·  Admin →
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  11. Friend Match and Direct Match are doesnt work after update

    Friend Match and Direct Match are doesnt work after update

    1,180 votes

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    264 comments  ·  Gameplay  ·  Admin →
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  12. Invalid sideboard

    Almost all of my decks are now invalid and unplayable because of an invalid sideboard error. No banned cards, or more than 15 cards in the sideboard. I can't even edit and save them because of the continuous sideboard error message.

    23 votes

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    4 comments  ·  Deck Building / Collection  ·  Admin →
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  13. Cid rimeless

    Arena is telling me that my Cid deck is invalid because I have too many copies of Cid Timeless Artificer even though it was working just fine yesterday and Cid's card literally says there's no card number restriction on him

    19 votes

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    8 comments  ·  Deck Building / Collection  ·  Admin →
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  14. Invalid deck error

    After the newest update, my Standard deck is invalid due to a side board error. It says I can't have more than 15 side board cards but you can see in the image that it is 60/15.

    22 votes

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    5 comments  ·  Deck Building / Collection  ·  Admin →
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  15. Sparky homepage

    After today's update every time I return to the homepage on Windows, Sparky appears and starts talking "Congratulations on completing spark rank..." I have tried listening to the whole speech and following sparky to the codex etc, restarting the game, as well as uninstalling.

    572 votes

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    199 comments  ·  User Interface  ·  Admin →
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  16. Cannot have more then one copy, Brawl bug.

    I have five decks that are no longer valid in Friendly Brawl because they contain multiple copies of cards that should allow it. Eg: Rat Colony, Persistent Petitioners, ***** Against Humanity, Nazgul, Hare Apparent.

    24 votes

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    2 comments  ·  Deck Building / Collection  ·  Admin →
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  17. Hare apperant

    Brawl not accepting more than one copy for hare apparent.

    23 votes

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    3 comments  ·  Deck Building / Collection  ·  Admin →
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  18. Brawl states I have too may copies of a card that states i can have any number of copies

    I have cid timeless artificer which states I can have as many copies in a deck as I want, but when I try to play it it gives an error that I have too many copies. If I remove them all and replace them with something like islands its fine, but if I add even one extra it gives me that error

    18 votes

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    7 comments  ·  Deck Building / Collection  ·  Admin →
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  19. Mistrise village Incorrect result

    Bug: Mistrise village currently makes more spells un-counterable than just the next spell you cast.
    Platform: PC

    Recreation Steps:
    1. Cast any spell while holding priority
    2. Activate Mistrise Village and let the ability resolve.
    3. Cast another spell after activating before the first spell resolves.

    Expected result: Only the second spell should be uncounterable.
    Actual result: the first spell becomes uncounterable as soon as step 2 is complete. Additionally the second spell from step 3 also becomes uncounterable.

    39 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  20. Max Speed - Lightwheel Enhancements Can't Be Cast from the Yard

    During a match of Standard Bo1 I obtained Max Speed but Lightwheel Enhancements couldn't be cast from my yard.

    There was nothing unique about the board state that would have caused this. It seems pretty plain broken. Pictures and log attached.

    24 votes

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    5 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues