MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10198 results found
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Unable to connect to Arena using Android App on Home WiFi (mobile data connection works fine)
Steps to reproduce:
- Have CenturyLink fiber as your ISP
- Have a NETGEAR AC1750 router
- Launch the Magic Arena app
- The app will attempt to connect to the Arena servers (Note: the app is able to download and install updates, but not able to connect to the game servers)
- The app will fail to do so, and will report a "Connection Lost" error
Expected Results:
Ability to connect to Arena via Home WiFiWorkaround:
Use a 5G mobile connection, or connect to Arena via a PC which is using the same router and ISP.16 votes -
mythic pack
I opened a mythic pack and got a rare wild card. i'm on windows 10.. i want my mythic
37 votes -
82 votes
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Stop asking me if I had fun.... until the shuffler is completely random the answer is NO!
How about you and anyone involved with programming the shuffler go outside get a rope and kill yourselves... this site will always be complete JOKE till the shuffler is COMPLETELY RANDOM... its ******** that no matter how much mana is in the deck you draw at 20% if best thats with a 50% mana deck .... ******** i have trsted this its a FACT.... until we are as even as it is on a tabletop this site will always be a joke I will always be that rock in your shoe ... fyi ... my computer science degree is coming…
28 votes -
Surveil Not Working Correctly
When given the option to surveil, I was unable to swipe the top card of my library into my graveyard, thus forcing me to keep the card on top of my deck when not desired. This occurred on the mobile version (android). This problem didn't occur earlier during my draft games however.
8 votes -
quick draft
My quick draft got stuck on loading screen after the update.
45 votes -
Take Alchemy out of Historic Brawl
I use Historic Brawl to playtest REAL cards in a format which is the closest relative to EDH. Separate alchemy from historic brawl! It's hard enough reading a double sided card when you're on a timer let alone a specialize card with 5 different variations. Also Oracle of the Alpha was a mistake, especially in a format with a max deck size. The fact that only blue players can play a card which adds 9 cards to a 100 card limit deck and the fact that those cards are not available to other players in the format unless they play…
16 votes -
Cannot equip 10th Phrase (emote)
The 10th emote line (Phrase type) cannot be equipped, because you get a warning that you're over the limit, even though it shows you not being over the limit.
42 votes -
Quest not progressing
My daily quests have simply stopped progressing when I was almost done with them. Please Wizards, I would really like this extra gold since it's the last day before the new set.
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289 votes -
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Turbo Mode + shuffle issue
Hello, it would be interesting to create a "blitz" mode, forcing players to play within the allotted time from the start... like chess. This would avoid AFK players when losing and/or when only one choice of game is offered to them and they stay voluntarily until the end of the timer.
In addition, I have the impression (I play between 40 and 70 games a day) that the shuffle of the cards is badly parameterized. Indeed regularly I find myself with 70% of my lands after having played barely 20 cards on the table when I only have 20 lands…
17 votes -
Crashing on entering match
I just experienced a bug, which caused the game to crash and quit, right upon entering a limited match.
I am on a Mac, running MacOS Catalina. It was a Phyrexia Premier Draft.It seemed like the game had matched me with an opponent, and right as the match was about to load, the game crashed and quit.
This happened twice in a row, IE I reopened the game and it immediately went to a matchmaking/loading screen, and then just as the match was about to start it crashed and exited again.
I did not reopen the game again, and…10 votes -
GreError
It is extremely easy to get GreErrors causing the game to end in a draw when in reality you should win. With ratadrabik on the board with Mondrak if you play Jaxis for it's biltz cost, use his ability to target ratadrabik and usually this is enough to cause the game to lock up until it ends with GreError Winner: Draw. However there are other ways to do it such as vesuvan diplomacy with mondrak or ratadrabik, can also be caused with things like ratadrabik and drivnod, or anything that causes a bunch of tokens with a creature that triggers…
10 votes -
timeout for afk / abusing players who play nothing
Seems timeout from afk / abusing players doesn't follow an incremental rule where every timeout is shorter and balanced to the rythm of a game.
After 4 turns a player use all timeout time every single action I made that play could still have plenty of time to simply do nothing.If a player use so much time to do nothing then timeout has to be balanced very strictly.
10 votes -
Not recieving XP for the daily and weekly wins
- Win a match .
- PC
- Not recieving XP for a lot of wins
- Recieve the XP for each win
14 votes -
Infinite Loops
Infinite loop timeout on non-infinite interactions should not exist. I was playing a game with a chip damage deck, lots of ways to inflict little bits of damage on enemy health, there were three Exquisite Bloods on the field, and three gain +1/+1 per health gain cards. Now yes, every time this interaction popped up it took a while to get through, but that's what happens when you have two highly developed lifegain decks swinging at one another. But at the end of the day, these stacks were finite. Arena needs to revamp their infinite loop detection system, and have…
13 votes -
Spark rank matches not counting and rewards not progressing
Winning spark ranked matches are not counting for my rank, i can't get the rewards nor play other modes because the game is not registering the progression. I already won over 6 games and not a single one counted.
46 votes -
Ban Goblin Charbelcher in All Formats!
This...
Is...
Dumb...
7 votes -
Color Challenge stuck on resume
I have completed all the color challenges, but a recent update that made some changes to the tutorial and the "learn more" section of the game has now placed a "resume" option on my home screen. There is nothing to resume, and therefore this flag will not clear. It's bugging me
286 votes -
shuffle
Add a button at the beginning of a match to shuffle ones deck before starting the game. Due to the fact that ALOT of time in 3 color decks you only get 2 of the colors of mana you selected. You'll get 6 turns in need 1 mana of the color your missing and have a hand full of cards needing that one color, but by the time you draw one its too late your opponent has built their field and there is no way back out of the hole your in. All because Players cant shuffle their deck before…
32 votes -
Large Stack ended in auto loss.
Had an opponent end up with a 400+ stack with a combo of Mondrak Glory Dominus, 2 Dawn of Hope and 3 Ajani welcomes. Then they played a card with X cost and created 52 tokens. Which doubled to 104. During the stack processing, my opponents own timer ran all the way out. Then my timer counted all the way down, even though it was their turn and there wasn't anything for me to do to interrupt. Then when the stack finished resolving I lost due to my timer running out, even though their timer ran out first. ****** me…
15 votes
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