MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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81 votes
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Renewal reward seed not giving rewards
Renewal reward seed not giving rewards. Just a blank screen with a green continue button that leads to the mastery track.
80 votes -
wrong end of Season rewards
Received 7 Zendikar packs rather than the correct Kaldheim packs as end of season rewards. Suggestion for fix would be to replace the wrong 7 with the right 7.
79 votes -
cannot connect to the server
Hi; I keep getting "connection lost to the server" I haven't been able to play a game today, but am able to look at decks, make changes, ect...
78 votes -
I have no Theros Beyond Death basic lands.
This is really starting to get annoying since it seems the devs don't care that some of us still don't have the basic lands. Will someone please at least tell us if you are trying to fix this!
76 votes -
Disconnection of the game or unity crash, cannot play any battle
Since the update on 4 September 2019, the problem of unity crash often happened; After the update on 26 September 2019, unity crash with disconnection problem happened frequently. You will face either one of them and now I totally cannot play even a battle. I think I should leave the game for a period or forever.
76 votes -
game not saving new decks
Game is not saving new decks.
When you click in complete, nothing happens.
74 votes -
Sideboard
Sideboard
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Log20200521_020312.log 1380 KB -
Log20200521_020312.log 1380 KB -
Log20200510_144708.log 26 KB -
Log20200509_074039.log 53 KB -
bug.png 956 KB -
Log20200503_192629.log 6580 KB -
Captura de pantalla (15).png 1699 KB -
Log20200419_171849.log 347 KB -
Log20200418_163005.log 65 KB -
Log20200418_162824.log 44 KB -
Log20200418_162419.log 22 KB
73 votes -
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Opponent stuck in timeout
Opponent is not losing due to timeout.
I am playing in the arena sealed event and during the opponent's first main phase he went into time out, but the game is stuck after his timeout expired and the game has been stuck in his main phase for 1 hour.
73 votes -
Protection not Working Properly
I had on the board an "Alseid of Life's Bounty" and an "Ajani's Pridemate".
The opponent attacked me and I blocked with "Ajani's Pridemate". Before damage, I used Alseid's ability to give my Pridemate protection from the color of the attacking creature.
Even with protection, my creature suffered damage and died, while Protection is supposed to prevent any damage caused from sources of that color.
No screenshot was taken because I didn't have enough time to do it.73 votes -
74 votes
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Play mode switching to Bot Match after every game
After every game I play the match mode switches to Bot Match instead of staying with the same mode I was previously playing. This is new after the most recent update.
72 votes -
Crafted cards used but nothing crafted
I was editing and old deck with a new idea, and after trying to craft one of each of the new triomes Keteria and Zagoth for my second ones, and Uro, for my forth one. Using the craft all feature. It gave the standard screen that it was going to use 2 rare and a mythic to craft the 3 said cards, I clicked ok, and its like stuttered and the cards were used, but the cards weren't crafted in the UI it still showed I needed to craft 1 of each. And I'm down to 0 rare and 5…
72 votes -
GREerror playing Momir FNM event
Two games in a row in FNM momir event, game has ended in a draw due to GRE error.
71 votes -
redeaming code. PLAYELDRAINE Redeem code failure.
Tried to redeem the code, but received a "redeem code failure" error. "Failure redeeming code PLAYELDRAINE"
restarting didnt help.
71 votes -
Error Updating Data
The game is stuck on startup.
It says : "Error Updating Data - Please check your connection and try again".Obviously my connection work just fine. I think this is a bug.
Thank you for your time and patience
69 votes -
Food token can NOT be used to get life.... Food token BROKEN.
Food token can NOT be used to get life.... Food token BROKEN.
Here is log.69 votes -
Reconnect to the game doesn't work after update
After last update September 4th reconnect to the game doesn't work
During match I receive connection error.
I've closed client and restarted it
After loading sounds effect was like i reconnect to the game but screen still has
Waiting timer. I wait 30 more seconds hearing sound effect from my game without possibility tot play. Try receonnecting 2 more times until loose the game.Have tow questions.
- What to do next time in such situation ?
- How to receive 1000 gold compensation for the lost tournament to due this error ?
69 votes -
Black Screen post Zendikar update 9/17
Was able to play a few games post update, then was hit with error
"Unable to find collection"
After that it's been a black screen with the custom MTGA cursor after launching the game.
68 votes -
Game crashes after the last update
The game crashes when I open it after the last update.
I uninstalled the game and re-installed twice but it still crashes.68 votes
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