MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 81 votes

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    42 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  2. Renewal reward seed not giving rewards

    Renewal reward seed not giving rewards. Just a blank screen with a green continue button that leads to the mastery track.

    80 votes

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    29 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. wrong end of Season rewards

    Received 7 Zendikar packs rather than the correct Kaldheim packs as end of season rewards. Suggestion for fix would be to replace the wrong 7 with the right 7.

    79 votes

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    8 comments  ·  Product Suggestion  ·  Flag idea as inappropriate…  ·  Admin →
  4. cannot connect to the server

    Hi; I keep getting "connection lost to the server" I haven't been able to play a game today, but am able to look at decks, make changes, ect...

    78 votes

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    20 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. I have no Theros Beyond Death basic lands.

    This is really starting to get annoying since it seems the devs don't care that some of us still don't have the basic lands. Will someone please at least tell us if you are trying to fix this!

    76 votes

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    47 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  6. Disconnection of the game or unity crash, cannot play any battle

    Since the update on 4 September 2019, the problem of unity crash often happened; After the update on 26 September 2019, unity crash with disconnection problem happened frequently. You will face either one of them and now I totally cannot play even a battle. I think I should leave the game for a period or forever.

    76 votes

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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. game not saving new decks

    Game is not saving new decks.

    When you click in complete, nothing happens.

    74 votes

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    40 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. 73 votes

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    27 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. Opponent stuck in timeout

    Opponent is not losing due to timeout.

    I am playing in the arena sealed event and during the opponent's first main phase he went into time out, but the game is stuck after his timeout expired and the game has been stuck in his main phase for 1 hour.

    73 votes

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    35 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  10. Protection not Working Properly

    I had on the board an "Alseid of Life's Bounty" and an "Ajani's Pridemate".
    The opponent attacked me and I blocked with "Ajani's Pridemate". Before damage, I used Alseid's ability to give my Pridemate protection from the color of the attacking creature.
    Even with protection, my creature suffered damage and died, while Protection is supposed to prevent any damage caused from sources of that color.
    No screenshot was taken because I didn't have enough time to do it.

    73 votes

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    23 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. 74 votes

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    36 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Play mode switching to Bot Match after every game

    After every game I play the match mode switches to Bot Match instead of staying with the same mode I was previously playing. This is new after the most recent update.

    72 votes

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    24 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Crafted cards used but nothing crafted

    I was editing and old deck with a new idea, and after trying to craft one of each of the new triomes Keteria and Zagoth for my second ones, and Uro, for my forth one. Using the craft all feature. It gave the standard screen that it was going to use 2 rare and a mythic to craft the 3 said cards, I clicked ok, and its like stuttered and the cards were used, but the cards weren't crafted in the UI it still showed I needed to craft 1 of each. And I'm down to 0 rare and 5…

    72 votes

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    27 comments  ·  Deck Building / Collection  ·  Flag idea as inappropriate…  ·  Admin →
  14. GREerror playing Momir FNM event

    Two games in a row in FNM momir event, game has ended in a draw due to GRE error.

    71 votes

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    12 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  15. redeaming code. PLAYELDRAINE Redeem code failure.

    Tried to redeem the code, but received a "redeem code failure" error. "Failure redeeming code PLAYELDRAINE"

    restarting didnt help.

    71 votes

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    18 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Error Updating Data

    The game is stuck on startup.
    It says : "Error Updating Data - Please check your connection and try again".

    Obviously my connection work just fine. I think this is a bug.

    Thank you for your time and patience

    69 votes

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    48 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Food token can NOT be used to get life.... Food token BROKEN.

    Food token can NOT be used to get life.... Food token BROKEN.
    Here is log.

    69 votes

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    34 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Reconnect to the game doesn't work after update

    After last update September 4th reconnect to the game doesn't work
    During match I receive connection error.
    I've closed client and restarted it
    After loading sounds effect was like i reconnect to the game but screen still has
    Waiting timer. I wait 30 more seconds hearing sound effect from my game without possibility tot play. Try receonnecting 2 more times until loose the game.

    Have tow questions.


    • What to do next time in such situation ?

    • How to receive 1000 gold compensation for the lost tournament to due this error ?

    69 votes

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    29 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Black Screen post Zendikar update 9/17

    Was able to play a few games post update, then was hit with error

    "Unable to find collection"

    After that it's been a black screen with the custom MTGA cursor after launching the game.

    68 votes

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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Game crashes after the last update

    The game crashes when I open it after the last update.
    I uninstalled the game and re-installed twice but it still crashes.

    68 votes

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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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