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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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24227 results found

  1. Daily Wins Didn't Reset

    The daily wins didn't reset for the day. I previously had 7 completed Daily Wins and it gave me a new daily quest though it didn't reset the Daily Wins.

    320 votes

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    115 comments  ·  Events  ·  Admin →
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  2. Teferi, Who Slows the Sunset

    2022/06/03 1:03 Japanese MTG Arena, Teferi, Who Slows the Sunset ＋1 Not reflected Not untap.

    318 votes

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    126 comments  ·  User Interface  ·  Admin →
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  3. direct challenge

    cant direct challenge. We both entered each others details and set game up the same way. (best of one and coin flip) still would not connect.

    313 votes

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    62 comments  ·  Admin →
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  4. No Decks to Choose in Color Challenge

    On the color challenge I was midway through a fight with green and my game crashed. Now it tells me to pick a deck and when I do no decks pop up. It's not auto loading the deck either and I can't play until I can finish green. It's stopping me from ever getting to ranked play.

    305 votes

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    116 comments  ·  Gameplay  ·  Admin →
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  5. Starter Deck Duel

    Despite winning 3 games in Starter Deck Duel mode with the Black and White deck it did not show up in my Starter Decks.

    298 votes

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    100 comments  ·  Events  ·  Admin →
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  6. Quest not progressing

    My daily quests have simply stopped progressing when I was almost done with them. Please Wizards, I would really like this extra gold since it's the last day before the new set.

    283 votes

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    101 comments  ·  Events  ·  Admin →
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  7. waiting for server

    game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..

    My internet and laptop are fine; this is an issue with arena..

    Please help

    281 votes

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    114 comments  ·  User Interface  ·  Admin →
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  8. Game locks when opponent concedes at ranked

    Game locks when opponent concedes at ranked.
    - The game does not disconect.
    - User menu cannot be acces by ESC key. The only way to quit is by closing the game in windows.
    - Cards animation and graphics engine still working.

    Not the first time that happen. Player concedes inmediatly after played card animation finish.
    Always with odd names players. In this case: USBSoundDevice
    I think that "Raal, Izzet Viceroy" triggers it... Hard to say if it is a bug or a hack. I was playing murderous raider on him. Or maybe rage quiters are broking the…

    280 votes

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    150 comments  ·  Admin →
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  9. Unable to choose second pack: Jumpstart: Jump In!

    I played a few games of the jumpstart event, Jump In!. On my third deck choice, I was able to choose my first packet, but not my second.

    On the packet selection screen, it showed that I had chosen the "Warriors" packet as "Packet 1" and the "Rock and Roll" pack as "Packet 2" but still requested I choose a packet. I tried choosing again, and it showed "Packet 3" over "Elves", and again I selected the other packet, "Roiling", and it showed "Packet 4". No resolution would get me out of the screen and into games, so I exited.

    …

    278 votes

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    115 comments  ·  Events  ·  Admin →
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  10. Incorrect number of card styles rewarded for Yawning Portal

    I have played in a number of the Yawning Portal Events, and twice when losing I only recieved 1 card style, despite the rewards showing I should have recieved 2. Ultimatly I am missing 2 card styles.

    277 votes

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    243 comments  ·  Events  ·  Admin →
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  11. continual freezes during gameplay

    My arena client continually freezes during gameplay and eventually crashes out with windows error.

    It seems to most commonly happen when a special effect is being played for a card that has one, so the ability to turn those off might be a useful start. At the moment it's unplayable.

    269 votes

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    133 comments  ·  Gameplay  ·  Admin →
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  12. Stuck at waiting for server

    Whenever I try to login using my account, the launcher will go through preparing assets then it will give me an orange spinning ring that says waiting for server.

    My Husband also has MTGA so I had him see if his game works, it does. his works fine on his computer. Except if i try to login on his computer it prepares assets then gets stuck at waiting for server again.

    I spent 3 days going back and forth with tech support, changing settings, uninstalling, reinstalling, using different internet connections. They checked to make sure I don't have any bans…

    268 votes

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    154 comments  ·  Gameplay  ·  Admin →
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  13. Color Challenge stuck on resume

    I have completed all the color challenges, but a recent update that made some changes to the tutorial and the "learn more" section of the game has now placed a "resume" option on my home screen. There is nothing to resume, and therefore this flag will not clear. It's bugging me

    254 votes

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    36 comments  ·  User Interface  ·  Admin →
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  14. Direct Challenge not working with new update

    Most recent update rendered direct challenge impossible. The deck selection screen is bugged out and won't let you choose an appropriate deck for your format. For example, we want to play brawl but it's only letting us choose standard legal decks.

    252 votes

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    58 comments  ·  User Interface  ·  Admin →
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  15. BUG: Can't select brawl decks in direct challenge

    Steps to reproduce the bug:
    1. Challenge a friend with a direct challenge
    2. Select brawl as the deck type
    3. See that you can't select any brawl decks in the challenge

    Platform: PC

    Results: I challenged a friend to a brawl match, but we can't select brawl decks in the challenge. They are shown as invalid decks. Only standard-legal decks are shown. Screenshot attached.

    Expectations: I would expect it to be possible to select brawl decks in a brawl challenge, just like before.

    238 votes

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    66 comments  ·  Gameplay  ·  Admin →
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  16. Rebalanced & Regular Card Counts Combined

    After the 7/14/22 update, when editing decks containing any card that has both a normal and a rebalanced version, the number of cards shown as owned is incorrect. It displays a combined count of the two card versions.

    For example, if you own 2 copies of Esika's Chariot and Alchemy Esika's Chariot, the deck editor shows you as having 4 copies of Esika's Chariot instead of 2 copies of each separate version.

    Even when the card count is displayed correctly, decks with any of these cards may still come up as invalid when saved and require you to use wildcards…

    234 votes

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    30 comments  ·  Deck Building / Collection  ·  Admin →
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  17. asset error

    started a new update and all i get is a reoccurring "asset error detected" over and over

    233 votes

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    155 comments  ·  User Interface  ·  Admin →
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  18. Kamigawa full art lands show wrong image

    Kamigawa neon dynasty full art land styles broken since today's update. Instead of art the lands now show something looking like a rock or maybe card border.

    Platform Android.

    230 votes

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    80 comments  ·  Deck Building / Collection  ·  Admin →
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  19. Obtained cards tagged as new but were already owned

    cards already owned being tagged as new

    227 votes

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    45 comments  ·  User Interface  ·  Admin →
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  20. win registered as loss

    In a premier draft of WOE my opponent conceded but Arena registered it as my third loss of the draft

    227 votes

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    61 comments  ·  Events  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues