MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Didn't get mastery reward

    I just completed lvl. 17 mastery and didn't received the reward.
    I missclicked outside of the "claim your reward" field, but I think it usually still gives me the reward. It didn't this time.
    Log attached if it's useful.

    105 votes

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    39 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. 101 votes

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    22 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. Dance of the Mance: Oath of Kaya can't target opponent

    When I bring Oath of Kaya in the battlefield as a creature with Dance of the Manse, I can target anything but my opponent. It has happened more than once.

    101 votes

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    54 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. 100 votes

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    87 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. Nissa, Who Shakes the World and Mutate

    Mutate is not working with Nissa's animated lands. I put the mutate creature on top of the land, but they are still only 3/3 power toughness. Also I was unable to tap the creature for mana as I should be able to tap the creature land that I mutated onto.
    https://gyazo.com/633fd8066fdbca33e3be727a35f79781

    99 votes

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    37 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unable to redeem mastery orbs

    I have completed the White, Green and Red mastery trees. I have unlocked 4 further mastery orbs but am unable to redeem them on the remaining Blue / Black locked nodes.
    Trying to click on any of the locked node does nothing, no button appears to redeem.

    98 votes

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    43 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Create option to have a static background to improve perfromance and player experience.

    We should have the option to have a static background. This would greatly improve performance and reduce the stress on hardware.

    97 votes

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    16 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  8. MTG Arena crashing on Mac

    First time playing on a Mac, the client crashes after every match I complete, then crashes on the next restart.

    91 votes

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    64 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. 91 votes

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    24 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Sideboarding issues

    Playing Traditional Draft with Lutri companion. At the end of game1 I got an error and Arena crashed. I relaunched the game and I saw the sideboarding screen but I couldn't see cards in my main deck or make any changes. Even names are bugged and the time doesn't flow.
    I lost my second game and the draft this way.
    Thank you for your attention.

    90 votes

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    41 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. Bot AI frozen

    The Bot AI is stuck during attacking phase. Keeps going 'Hmmm', 'Hmmm' but does not make a move even after 15 mins. No countdown timer is started despite the bot taking so long to move.

    88 votes

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    45 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  12. Won game ended in a draw

    I just won a game in ranked, but ended in draw.

    88 votes

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    56 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. 87 votes

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    21 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  14. season rewards

    good day,

    did not receive limited ranking reward.

    Thank you in advance

    87 votes

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    50 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. An asset error occured during your last play session. Validating asset files to ensure stability, this may take a while.

    UPDATE 25/09/2020 : 'An asset error occured during your last play session. Validating asset files to ensure stability, this may take a while.' Followed by a very long verification of assets.

    Issue still happening every day when I first launch the game, even after updating video card drivers, I still have the same problem.
    Started happening 2 updates ago, I thought your last update would fix it but no. I took my first screenshot of the error September 19 2020.
    I managed to reproduce the error.
    Please note, if I launch the game, wait for the assets to verify then…

    86 votes

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    27 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  16. duplicate mastery rewards

    Every time I unlock a planeswalker card through the mastery pass progression the game shows me two copies of the same card in the rewards screen. I do not actually receive two cards, however. For clarity, these are the planeswalker cards that are visible every ten levels in the core set mastery, not ICRs. I have not had this happen with any other cards.

    84 votes

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    36 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Unsanctioned lands not working

    I have the unsanctioned land art. It no longer shows up in my collection or deck building. In decks that I already had them in, it shows the sleeve art for basic lands and won't let the land be played during a game. All you have to do is play the unsanctioned lands in a deck, if you can even do that because they can't be found in ones collection. The game just has the sleeve art hover over the field and acts like you played a land but you can't do anything with it. I would like to be…

    83 votes

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    16 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  18. no flying animation after re-entering a game

    when re-joining a game after a disconnection, creatures with flying no longer have the hovering animation

    82 votes

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    21 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Bug: MTG Arena on Mobile (Android) - Cannot move equipment from equiped creature to another creature

    Bug: MTG Arena on Mobile (Android) - Cannot move equipment from equiped creature to another creature

    Steps to reproduce the bug:
    1. Have equipment and creature on the battlefield
    2. Attach equipment to creature
    3. Have second creature on the battlefield
    4. Clicking on equiped creature "splits" the card and equipment, but when trying to activate the equipment, it'll "merge" the cards instead

    Potential complexity: My equipment (Elven Bow) had a Rune of Flight attached to it

    Unfortunately, this lost me the game, because my (summoning sick) non-flying creature would have been able to block his (lethal on board) flyer…

    81 votes

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    33 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  20. Frequent crash / freeze after the Ikoria update

    After the Ikoria update, MTGA is really really unstable.
    MTGA always crashes whenever I try to visit the store or mastery, open packs or edit decks.
    (Actually, it already happened before the update, but now, it happens in 100%. Cannot edit new decks at all.)

    I always need restart MTGA when starting a new match.
    Sometimes it gets frozen in black screen with no response and does not recover even when I restart it.

    I have already tried restart PC and router.
    There are no problem in the network speed.
    All the other programs are shut down while playing MTGA. …

    81 votes

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    14 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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