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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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10066 results found

  1. missing cards from collection

    for the past 2-3 months i've played to build a decent collection so i can make some decks.
    Some cards are dissapearing from my collection, even when i have used it.
    cards of the events, cards of drafts (yes, the ones that should stay in your collection), cards from packs or even for the daily rewards.

    So far i can name 7 cards that are missing. some of them just 1 copy. but others 2 or more.

    i've noticed that if the cards arent put in a saved deck... some of them just dissapear.

    how can i leave the game…

    152 votes

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  2. black screen launch

    Despite the latest hotfix, still impossible to launch the game => black screen.
    Windows 7 64bits

    48 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  3. Game crashes

    The game crashes whenever I play certain cards, I believe because of animation. (gyruda, the Royal Scions, among others)

    18 votes

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  4. network connection

    I completed the player draft portion of my event and now when I click play to play my first game I get a "Network Error" "Unable to join event. Try again later."

    7 votes

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    1 comment  ·  Events  ·  Admin →
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  5. Game Crashes

    Everytime time the Game crashes, I can not enter the Game again. After serval Minutes I can me log in, but the Game that i was playing , I lose every time.

    24 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  6. game crash

    the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game

    208 votes

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    26 comments  ·  Events  ·  Admin →
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  7. el juego de cierra en medio de una partida

    en medio de una partida se cierra el juego y al volver a conectarme para poder terminar dicha partida me crashea y sucede seguido ... ya perdi 4 partidas por culpa de este bug por favor arreglenlo ... esto sucedio desde la ultima actualización o cambio de evento

    24 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  8. Game crashes

    Game crashes at multiple occasions. Quite annoying if you just spent 10.000 gold to take part in a premium draft (and the game crashes while drafting = random card & while playing = loosing).

    Is it possible to redeem the 10000 gold?

    24 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  9. Juego se cierra en cada partida

    Desde ayer (25/06) el juego se cierra en cada partida, perdi draft y cada partida que realice, probe desistalar el juego, pero el problema persiste

    43 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  10. MTGA Crash

    Launch Game and Crash Randomly , i try many times relaunch game but crash on loading.

    116 votes

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  11. Game Crash during draft and sealed

    i got a lost at my sealed cause of crash during game and 3 lost in a row during draft...i pretend my crystals back...this is an arena problem and we all should have the refound.The game crash during play and don't let me rejoin in the current game...but it only let me enter after the time is out and i got a loose!
    I want my sealed and draft crystal back!

    22 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  12. menu has no text

    The main menu (when pressing Esc) has no text when brought up during a game, and after that even in the lobby.

    32 votes

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  13. Crash during battle

    Hi !

    Crash during sealed match while the turn 2 and impossible to reconnect to the match. The game load and when "Ready" is displayed on the screen, the game crash again.

    27 votes

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    0 comments  ·  Events  ·  Admin →
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  14. game crashes during every match

    game crashes during every match since the uptate to M21

    44 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  15. Game hangs at match end

    The game hung at the end of the match. Instead of returning to the main display and showing what was won, the screen just went black and stopped. I had to close out and restart the game.

    9 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  16. Game disconnected mid game

    Game disconnected mid game, looked at a black screen for several minutes. Restarted client still a black screen, restarted one more time and it loaded out of match with a match loss. Can I get reimbursed for that event?

    29 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  17. Wildcard Redeem failure

    Wildcard Redeem Error. Wildcards are redeeming in deck creation in spite of the fact that an error message appeared saying "wildcard redemption failed: unable to contact server" or "Wildcard redemption failed: could not redeem wildcard." I just burned through maybe 2-3x the wildcards i meant to; i would love for that to be undone.

    22 votes

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  18. Game crash

    When i start a battle or the opponent cast a spell, the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a ranking match...

    65 votes

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  19. Game keeps freezing and closing

    The game keeps freezing and randomly closing when I play against other people and also while I'm building decks. It is incredibly frustrating to deal with multiple times within an hour of playing. This issue has been going on for a while now and needs to be dealt with IMMEDIATELY!

    37 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  20. 48 votes

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